Get the BSOD

No idea what could be causing BSOD on my new laptop Lenovo Y510P? I'm under Win 8.1 and have the latest nVidia drivers installed. The error message is

'

Your PC has encountered a problem and needs to restart. We are only collecting the error information, and then we'll restart for you. (XX % complete)

If you want to learn more, you can search online for this error: DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

This problem occurs after playing for several hours. I did some research online and tried to reinstall the Intel drivers, but couldn't because of driver is not being validated for my hardware. Thank you.

Well, I tried it download driver from the website of lenovo and after it has been installed, it is an update and installed it. So far seems to be stable. Thank you

Tags: Lenovo Notebooks

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    Important: System Restore will return all system files not as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

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    It was checked and associated dtsoftbus01.sys driver

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    Microsoft (R) Windows debug 6.3.9600.17298 AMD64 Version
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading dump file [C:\Users\Ken\Desktop\122314-17144-01.dmp]
    The mini kernel dump file: only registers and the trace of the stack are available

    Symbol of validation of the path summary *.
    Location of response time (ms)
    Deferred SRV * h:\symbols* http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV * h:\symbols* http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 processors) free x 86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    By: 7601.18526.x86fre.win7sp1_gdr.140706 - 1506
    Computer name:
    Kernel base = 83052000 PsLoadedModuleList 0 x = 0 x 83192310
    The debugging session: killed Dec 23 16:45:16.919 2014 (UTC - 05:00)
    System Uptime: 0 days 0:00:12.152
    Loading the kernel symbols
    ...............................................................
    ...........................................................
    Loading user symbols
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************

    Use! analyze - v to obtain detailed debugging information.

    C9, {23rd, 86b6c310, 97f9af68, 0} error checking

    WARNING: Unable to verify timestamp for dtsoftbus01.sys
    ERROR: Module load completed but symbols can be loaded for dtsoftbus01.sys
    Probably caused by: dtsoftbus01.sys (dtsoftbus01 + 1310)

    Follow-up: MachineOwner
    ---------

    1: kd >! analyze - v
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************

    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a bad driver.
    Arguments:
    Arg1: 0000023e, a pilot scored an IRP pending but did not return STATUS_PENDING.
    Arg2: 86b6c310, the address in the driver code where the error was detected.
    Arg3: 97f9af68, address of the IRP.
    Arg4: 00000000, status code.

    Debugging information:
    ------------------

    BUGCHECK_STR: 0xc9_23e

    DRIVER_VERIFIER_IO_VIOLATION_TYPE: 23rd

    FAULTING_IP:
    dtsoftbus01 + 1310
    86b6c310 8bff mov edi, edi

    FOLLOWUP_IP:
    dtsoftbus01 + 1310
    86b6c310 8bff mov edi, edi

    IRP_ADDRESS: 97f9af68

    DEVICE_OBJECT: 8de87030

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

    Nom_processus: System

    CURRENT_IRQL: 2

    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers (dbg). 141024-1500) amd64fre

    LOCK_ADDRESS: 831af000-(! 831af000 of locks)

    Resource @ nt! PiEngineLock (0x831af000) available

    WARNING: SystemResourcesList-> Flink invalid string. Resources can be corrupted or already deleted.

    WARNING: SystemResourcesList-> Blink invalid string. Resources can be corrupted or already deleted.

    1 total locks

    PNP_TRIAGE:
    Lock the address: 0x831af000
    Thread Count: 0
    Feed address: 0x00000000
    Queue: 0x0

    LAST_CONTROL_TRANSFER: from 8337dee1 to 8312431c

    STACK_TEXT:
    80e4d344 8337dee1 000000c 9 0000023e 86b6c310 nt! KeBugCheckEx + 0x1e
    80e4d364 833802b 1 86b6c310 80e4d39c 86b6c310 nt! VerifierBugCheckIfAppropriate + 0 x 30
    80e4d37c 833803f6 0000023e 86b6c310 00000000 nt! ViErrorFinishReport + 0xc9
    80e4d3ec 8337e600 0000023e 97f9af68 00000000 nt! VfErrorReport6 + 0 x 51
    80e4d41c 8337de3d 8debeaf4 8debea90 00000000 nt! IovpCallDriver2 + 0 x 155
    80e4d430 833786d 4 8debeaf4 00000000 00000000 nt! VfAfterCallDriver + 0 x 119
    80e4d454 83080fe1 00000000 9a9235e8 8de87030 nt! IovCallDriver + 0 x 269
    80e4d468 86173c8b 9a9235e8 9a 941688 00000000 nt! IofCallDriver + 0x1b
    80e4d4a8 861771ca 9a9235e8 00941688 80e4d508 Wdf01000! FxIoTarget::SubmitSync + 0x1b7
    80e4d4dc 86bac02c 80e4d518 86bba49a 00000020 Wdf01000! imp_WdfRequestSend + 0x1fe
    80e4d4f0 9a9235e8 80e4d508 9a 985190 80e4d5fc cdrom! RequestSetSentTime + 0x1c
    WARNING: Frame IP not in any known module. Sequence of images may be wrong.
    80e4d518 86bbabe1 9a 941768 00000001 0x9a9235e8 6567afe8
    80e4d5c0 86bbca66 6567afe8 00e4d5fc 9a 940488 cdrom! DeviceSendSrbSynchronously + 0x2ad
    80e4d640 86bbe83c 9a 985190 9a90c42c 9a90c418 cdrom! DeviceCacheDeviceInquiryData + 0 x 86
    86197 80e4d65c has 21 6567afe8 80e4d688 86187142 cdrom! DeviceEvtSelfManagedIoInit + 0xc2
    80e4d668 86187142 9a90c418 80e4d680 9a9214d8 Wdf01000! FxSelfManagedIoMachine::Init + 0x1d
    80e4d688 7 00000001 861dbcc0 Wdf01000 00000005 861901d! FxSelfManagedIoMachine::ProcessEvent + 0xc6
    80e4d69c 86186e18 9a9214d8 00000040 861dbb58 Wdf01000! FxPkgPnp::PowerD0StartingStartSelfManagedIo + 0 x 29
    80e4d738 861862e5 9a9214d8 00000312 9a9215f8 Wdf01000! FxPkgPnp::PowerEnterNewState + 0x15c
    80e4d760 861860e1 9a9214d8 80e4d78c 00000501 Wdf01000! FxPkgPnp::PowerProcessEventInner + 0 x 167
    80e4d798 861950d 1 9a9214d8 80e4d7d0 8617f81a Wdf01000! FxPkgPnp::PowerProcessEvent + 0 x 185
    80e4d7a4 8617f81a 9a9214d8 861de1b8 9a9214d8 Wdf01000! FxPkgPnp::NotPowerPolOwnerStarting + 0x10
    80e4d7d0 8617eb8c 9a9214d8 00000501 9a 921668 Wdf01000! FxPkgPnp::NotPowerPolicyOwnerEnterNewState + 0 x 127
    80e4d7fc 86185dba 80e4d824 9a9214d8 9a 922590 Wdf01000! FxPkgPnp::PowerPolicyProcessEventInner + 0x2da
    80e4d834 86190f0f 9a9214d8 00000108 00000003 Wdf01000! FxPkgPnp::PowerPolicyProcessEvent + 0 x 193
    80e4d854 8618f856 9a9214d8 9a9214d8 861dc850 Wdf01000! FxPkgPnp::PnpEventHardwareAvailable + 0xd2
    80e4d888 8618f70d 9a9214d8 00000108 9a 921594 Wdf01000! FxPkgPnp::PnpEnterNewState + 0 x 139
    80e4d8ac 8618f474 80e4d8d0 9a9214d8 8dc8dee8 Wdf01000! FxPkgPnp::PnpProcessEventInner + 0x1c1
    80e4d8e4 861911 2 9a9214d8 9a9214d8 00000002 Wdf01000 c! FxPkgPnp::PnpProcessEvent + 0 x 142
    80e4d8f8 8617cd 85 9a9214d8 80e4d918 9a9850d4 Wdf01000! FxPkgPnp::_PnpStartDevice + 0x1b
    80e4d924 8617752e 97f5cf20 9a 922590 97f5cf20 Wdf01000! FxPkgPnp::Dispatch + 0x1ad
    80e4d94c 8617739f 00922590 97f5cf20 8dedb430 Wdf01000! FxDevice::Dispatch + 0 x 155
    80e4d968 833786c 3 9a 922590 97f5cf20 97f5cffc Wdf01000! FxDevice::DispatchWithLock + 0x77
    80e4d98c 83080fe1 00000000 80e4da10 9a 922590 nt! IovCallDriver + 0 x 258
    80e4d9a0 83206a7e 00000000 8de87030 9a93a460 nt! IofCallDriver + 0x1b
    80e4d9bc 8306c 736 80e4d9ec 8306c4e5 9a93a460 nt! PnpAsynchronousCall + 0 x 92
    80e4da20 83209a6c 8306c4e5 9a93a460 9a91d500 nt! PnpStartDevice + 0xdb
    80e4da7c 9a93a460 a 83209935 0000002, 00000000 nt! PnpStartDeviceNode + 0x12c
    80e4da98 83201d 94 00000000 00000001 00000000 nt! PipProcessStartPhase1 + 0 x 62
    80e4dc94 831d2ec8 86e6ee78 8ddc41e0 80e4dcc8 nt! PipProcessDevNodeTree + 0 x 188
    80e4dcd4 8306c 307 8ddc41e0 831acf20 86e64020 nt! PiProcessStartSystemDevices + 0x6d
    80e4dd00 830ad48b 00000000 00000000 86e64020 nt! PnpDeviceActionWorker + 0 x 241
    80e4dd50 8323a 566 00000001 a4969f84 00000000 nt! ExpWorkerThread + 0x10d
    80e4dd90 830db969 830ad37e 00000000 00000001 nt! PspSystemThreadStartup + 0x9e
    00000000 00000000 00000000 00000000 00000000 nt! KiThreadStartup + 0x19

    STACK_COMMAND: .bugcheck; Ko

    SYMBOL_NAME: dtsoftbus01 + 1310

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: dtsoftbus01

    Nom_image: dtsoftbus01.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 51c2adba

    FAILURE_BUCKET_ID: 0xc9_23e_VRF_dtsoftbus01 + 1310

    BUCKET_ID: 0xc9_23e_VRF_dtsoftbus01 + 1310

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0xc9_23e_vrf_dtsoftbus01 + 1310

    FAILURE_ID_HASH: {d2b36b29-956c-0bc2-cc91-65025e9dca78}

    Follow-up: MachineOwner
    ---------

  • nipalk.sys, causing the BSOD 000000c 4 Win7 64 bit stop

    I am running Win 7 64 bit and installed "Windows Software Development Kit (SDK) for Windows 8 consumer Preview" today.

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    MODULE_NAME: nipalk

    FAULTING_MODULE: fffff80002e1e000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 4d59b378

    BUGCHECK_STR: 0xc4_f6

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffff800033243dc to fffff80002e9ac40

    STACK_TEXT:
    "fffff880 '0d12f138 fffff800' 033243dc: 00000000 ' 000000 c 4 00000000' 000000f6 00000000'00000390 fffffa80 ' 111945e0: nt + 0x7cc40
    fffff880 '0d12f140 00000000' 000000 c 4: 00000000' 000000f6 00000000'00000390 fffffa80 '111945e0 fffff880' 0148f191: nt + 0x5063dc
    fffff880 '0d12f148 00000000' 000000f6: 00000000'00000390 fffffa80 '111945e0 fffff880' 0148f191 00000000'00000018: 0xc4
    fffff880 '0d12f150 00000000' 00000390: fffffa80'111945e0 fffff880 '0148f191 00000000'00000018 fffffa80' 111945e0: 0xf6
    fffff880 '0d12f158 fffffa80' 111945e0: fffff880 '0148f191 00000000' 00000018 fffffa80 '111945e0 fffff800' 03339ae4: 0 x 390
    fffff880 '0d12f160 fffff880' 0148f191: 00000000'00000018 fffffa80 '111945e0 fffff800' 03339ae4 00000000'00000390: 0xfffffa80'111945e0
    fffff880 '0d12f168 00000000' 00000018: fffffa80'111945e0 fffff800 '03339ae4 00000000'00000390 fffffa80' 111945e0: nipalk + 0x8f191
    fffff880 '0d12f170 fffffa80' 111945e0: fffff800 '03339ae4 00000000'00000390 fffffa80' 111945e0 00000000'00000002: 0 x 18
    "fffff880 '0d12f178 fffff800' 03339ae4: 00000000 ' 00000390 fffffa80 ' 111945e0 00000000'00000002 00000000'00000963: 0xfffffa80'111945e0
    fffff880 '0d12f180 00000000' 00000390: fffffa80 '111945e0 00000000'00000002 00000000'00000963 fffff880' 0148f191: nt + 0x51bae4
    fffff880 '0d12f188 fffffa80' 111945e0: 00000000'00000002 00000000'00000963 fffff880'0148f191 00000000 00000000': 0 x 390
    fffff880 '0d12f190 00000000' 00000002: 00000000'00000963 fffff880 '0148f191 00000000 00000000' fffffa80' 10d4d880: 0xfffffa80'111945e0
    fffff880 '0d12f198 00000000' 00000963: fffff880 '0148f191 00000000 00000000' fffffa80' 10d4d880 00000000'0000001 c: 0x2
    "fffff880 '0d12f1a0 fffff880' 0148f191: 00000000 ' 00000000 fffffa80 ' 10d4d880 00000000'0000001 c fffff800'03175375: 0 x 963
    fffff880'0d12f1a8 00000000' 00000000: fffffa80 '10d4d880 00000000' 0000001 c fffff800 ' 03175375 fffff800' 03339878: nipalk + 0x8f191

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nipalk + 8f191
    fffff880'0148f191 85 c 0 test eax, eax

    SYMBOL_STACK_INDEX: 6

    SYMBOL_NAME: nipalk + 8f191

    FOLLOWUP_NAME: MachineOwner

    Nom_image: nipalk.sys

    BUCKET_ID: WRONG_SYMBOLS

    Hi grcutter,

    This assertion of specific Verifier, STOP 0xC4 in nipalk.sys with P1 = 0xF6, was reported to R & D such as CAR #185772. It will be corrected in a future version of NOR-PAL, which should be delivered with a future version of any drivers OR you use. Until then, the solution is to disable the "Security controls" setting in the driver verifier.

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  • BIOS update problems. After SP3 update, I got the BSOD and cannot be run in Mode without failure.

    Yesterday I went to the AMD site to download the latest version of the BIOS.  I installed the SP3 for XP and got the BSOD but no details, only four error codes after the Stop 0x0000007e.

    Registered under a WinZip BIOS and when I opened it, it was defined as a file of VLC media player, which seemed poorly, and as a text file, which seemed wrong.  Earlier, but I had been able to open it, then run, and then he said that I had to stop so he could activate.  So when I said if turned off, the system said, hang on, it's not over and if you stop now, you may lose files.  So I waited, nothing happened.  So I did it again, and he says that you want to uninstall, suggesting it was already installed.

    If it has been installed, it has obviously had no effect on my BSOD problem.  Only, I can boot into safe mode since I've upgraded to SP3.  And a question he says might be the problem, it's a BIOS updated.

    Have I not two BIOS?  One for the CPU and one for the motherboard?  I went to update my ASUS MB, but who could have got WinZip number, not the AMD BIOS for the CPU.  Anyway, still getting the BSOD.  And when I started, I don't think that the version of the BIOS has changed.  But I could check my version against the latest versions, and I'm seriously out of date.

    I have an AMD Athlon 64 X 2 6000 + 89v.

    Motherboard is ASUS M2N-SLI-Deluxe

    I really don't think the updated BIOS updated.

    Have you tried the method of resolution 1 in http://support.microsoft.com/kb/953356 and is the registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm this?

    Have you seen http://www.microsoft.com/downloads/details.aspx?FamilyId=230796A7-54D6-4C31-BDA3-EFD2F7E87A8C ?

    The foregoing despite...

    What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?  Who were these applications that run in the background when you tried to install SP3?

    A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?

    How to troubleshoot a failed installation of WinXP SP3
    http://support.Microsoft.com/kb/950718

    WinXP SP3 - read all the prerequisites for a successful installation
    http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/Windows-XP-SP3-read-all-prerequisites-for-a-successful-installation.aspx

    Free installation and unlimited compatibility support for WinXP SP3 is available since April 14, 2008 to May 2009.  This support will cost U.S.$ 59 or by higher incident now.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • I have a computer Dell who get a BSOD every time I start.

    I'd appreciate any help. I can't get the BSOD. I don't know what todo.

    Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

    HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

    Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

    4 steps to help protect your new computer before going online
         http://www.Microsoft.com/security/pypc.aspx

    Other useful references include:

    HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

    HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

    Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

    Norton Removal Tool
         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

    [Now you know why your brother gave you the ugly computer!]

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • Why my user always get a BSOD?

    I have a user who continues to get the BSOD regardless of what I do.  I swapped the RAM and video card without success but also reinstall its OS among many other attempts.  The model that we see, she gets the question when she disconnects for the day or when used by an application called Avanti.  I've included the minidump below, thanks in advance!

    https://SkyDrive.live.com/redir?RESID=F815906DBF0F1CE0! 120 & authkey =! AAJxGUDqC34m_gQ

    Hello

    Work on a domain network?

    If so, you can post the question on the below mentioned link:

    http://social.technet.Microsoft.com/forums/en-us/w7itpronetworking/threads

    If this isn't the case, then try the following:

    You can try to uninstall Avanti and check if the problem persists:

    Uninstall or change a program

    http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

    Let us know if it helps!

  • For the BSOD driver power state failure.

    Like many others, I get the BSOD with Driver_Power_State_Failure.
    Reading various posts, it appeared that everyone could have another driver, the origin of the problem.
    The dump file has been loaded on skydrive at the location below.
    Help, please

    This phenomenon was related to enumerator umbus.sys of Bus Mode user of Microsoft Corporation.  A simple upgrade to sp - 1 should solve the problem

    Run (SURT) system update readiness tool and then update to Service Pack 1

    32 bit

    http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=3132

    64 bit

    http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=20858

    Now updated for Service Pack 1

    http://Windows.Microsoft.com/installwindows7sp1

    This is the final build number of Windows 7:

    6.1.7601.17514

    Learn how to install Windows 7 Service Pack 1 (SP1)
    http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

    Additional resources:

    http://Windows.Microsoft.com/en-us/Windows7/uninstall-SP1
    http://Windows.Microsoft.com/troubleshootwindows7sp1

  • How to fix the BSOD: critics of the process died?

    Hello

    Recently, I've restored my Acer Aspire 771 G back to factory settings, as I had a lot of problems after that I upgraded to windows 8.1. Now my computer works fine, except for a problem... I frequently get the BSOD: critics of the process is dead. It occurs usually when I try to run a certain game on Steam (it only happens for a game), but also happened on other occasions.

    I tried almost everything to solve the problem: reinstall the operating system, update drivers, virus/malware research and clean the registry. None of them have solved the problem. I then ran the Burn-in-test; my computer has adopted all aspects, except the CPU temperature test. It is likely that the BSOD if caused by overheating of the processor? And how can I stop this BSOD occurring?

    My computer is as follows: Acer Aspire V3 771 G: intel core i7, NVIDIA Geforce GT 640 M, 16 GB RAM, windows 8 and I have 2 hardrives: a 120G SSD as well as a 1 TB of HARD drive. On another note, I only had this computer for about 8 months.

    CG

    These two were always related to a part of Quick heal that remains installed (bdssvc.exe) I would like to remove it completely (you may need to contact them for more information)

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