Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

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• problem with buying Creative Cloud subscription (one year) with my PayPal

  Hi, I want to buy Creative Cloud subscription (one year) with my PayPal, but when I click on 'order with PayPal"it is jump towards the top of the page and nothing doing, someone can help?

  Hello

  Please contact Adobe customer service

  Contact the customer service

• I am planing to buy Creative Cloud subscription (one year) in AUD, but when I select payment option it shows me in INR

  I am planing to buy Creative Cloud subscription (one year) in AUD, but when I select payment option it shows me in INR

  Your original Adobe ID must be created in another country, if you follow the tips in the link, you will be able to change

  Change the country associated with your Adobe ID

• Hello! I live in Brazil, I try to buy the creative cloud to the picture and it does not work because I changed the country! I don't know what's wrong, they say to call this 1800 426 570 phone number but no work at the Brazil! Does anyone know another fo p

  Hello! I live in Brazil, I try to buy the creative cloud to the picture and it does not work because I changed the country! I don't know what's wrong, they say to call this 1800 426 570 phone number but no work at the Brazil! Does anyone know another phone number to provide payment information?

  Hi Luciano,

  Please click on the following link: Contact Customer Care

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Select the exact options indicated below in the capture to get support of screen options:

  

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• What should I do now that Photoshop CC has encountered an error trying to upgrade. Suggesting to try again does nothing. (49) numbers, but I don't know what that indicates. Help?

  What should I do now that Photoshop CC has encountered an error trying to upgrade. Suggesting to try again does nothing. (49) numbers, but I don't know what that indicates. Help?

  It is recommended that I ask for help, who put me here. What I really need, is a customer - not a chat room service!

  Thanks for your time. Finally, I just uninstalled Photoshop CC and then re-installed. But, once again, thank you!

• I am a student, I want to buy the plan of all the apps, but I already bought Acrobat Pro DC subscription (one year), it seems that I can't go to a student, could you help me with this? Thank you.

  I am a student, I want to buy the plan of all the apps, but I already bought Acrobat Pro DC subscription (one year), it seems that I can't go to a student, could you help me with this? Thank you.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  Having support cancel your current subscription and then down below

  Adobe in education... Start here https://creative.adobe.com/join/edu

  Educational https://creative.adobe.com/plans?plan=edu

  FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

  When you purchase a subscription to education, the terms you "click to accept" should be clear about the first/last years

  -Intro price http://forums.adobe.com/thread/1448933?tstart=0 one can help

  http://www.Adobe.com/products/creativecloud/students.edu.html

  http://www.Adobe.com/education/students/student-eligibility-Guide.edu.html

  Redemption Code https://creative.adobe.com/educard

  Proof of ID http://www.adobe.com/store/au_edu/academic_id.html

• I cannot set up my email account and get prospects to accept it. I am tring to use a gmail account, I am new to this and don't know what iam do any help would be great

  I cannot set up my email account and get prospects to accept it. I am tring to use a gmail account, I am new to this and don't know what iam do any help would be great

  Hello

  1. you try to add the Gmail account in Outlook?

  2. are you referring to Outlook.com or Microsoft Office Outlook?

  If you are referring to Outlook.com, then I suggest you according to the application in the Windows Live forum to improve assistance:

  Reference:

  http://answers.Microsoft.com/en-us/windowslive/Forum/mail?tab=QnA

  If you are referring to Office Outlook, and then send the query Office Forum.

  Reference:

  http://answers.Microsoft.com/en-us/Office/Forum/Outlook?tab=QnA

  I hope this helps. If you have any other queries/issues related to Windows, write us and we will be happy to help you further.

• Hey, I want to stop my subscription Creative Cloud - Photoshop (one - year paid in advance). Is this possible?

  Hey, I want to stop my subscription Creative Cloud - Photoshop (one - year paid in advance). Is this possible? And how?

  If it's subscription month. You can cancel this subscription form your adobe account:

  Cancel your membership creative cloud

  Otherwise please contact support:

  Contact the customer service

  Hope this will help you.

  Concerning

  Megha Rawat

• I just bought the teachers edition and Creative Cloud student (one year) and I'm unable to install After Effects. He always says: the trial version has expired. I tried to uninstall and install again, but it does not work. Please help me.

  I just bought the teachers edition and Creative Cloud student (one year) and I'm unable to install After Effects. He always says: the trial version has expired. I tried to uninstall and install again, but it does not work. Please help me.

  See if the following can help:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• My creative cloud membership (one year) has expired.

  My creative cloud membership (one year) has expired. I bought the plan with a promotions for students Dec 2015.

  It was about 18, 480KRW. As I lost my credit card, so I tried to re - order the plan with other credit cards. But I found that my plan has expired.

  Can I get a plan with the same price as 2015 Dec?

  A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

  -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Creative cloud membership (one year) due date

  Hello

  I joined the creative cloud composition (one year) for 1 year, I want to know what is the expiry date of my plan, I want to cancel and switch to a month-to-month/student plan.

  I tried to contact Adobe support but unfortunately chat room is closed and no one answered the phone.

  Please check "'PRIVATE MESSAGE" "

  
  

  Concerning

  Megha Rawat
  

• Every day you ask me to controll my payment records. But I can't find anything wrong. I don't know what to do?

  Every day you ask me to controll my payment records. But I can't find anything wrong. I don't know what to do?

  vska

  Hello

  According to the guidelines of your account, your billing date is 2nd of each month, we are unable to capture the payment for seven from your card on file.

  Please go to your bank if you think that this is happening because of the error or update your new card with the instructions here - https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

  ^ Ani

• Creative cloud membership (one year), not to open programs.

  Hello! Why I can't use creative cloud subscription, do not open the programs. Subscription is paid, but gives the error:

  

  In my prifile:

  "Creative cloud membership (one year).

  The ability to manage this plan is coming soon. »

  Excuse me for my English.

  Waiting for an answer. Thank you.
  

  Try to connect and then reconnect again.

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

• Help, please! I plugged a new plan "creative cloud membership (one year)", but cannot turn off the "Plan of creative photography of Cloud (one year).

  Help, please! I plugged a new plan "creative cloud membership (one year)", but cannot turn off the "Plan of creative photography of Cloud (one year). What to do?

  Hello

  You can try the steps on the following link to cancel, cancel your membership Adobe Creative Cloud

  If it does not you or if you get an error contact Adobe to contact customer service

• Apple Watch: can I receive all messages from whatsapp on my Apple Watch, but not the Group whatsapp messages, don't know why... Help, please. Besides, my watch is custom in Spanish, but only answer messages Whatsapp understands English... someone kn

  I can receive all messages from whatsapp on my Apple Watch, but not the Group whatsapp messages, don't know why... Help, please.

  Besides, my watch is custom in Spanish, but only answer messages Whatsapp understands English... anyone know why? Thanks to you all!

  Hello

  To change the language for a response on your watch: Press answer > firmly press the screen > press on choose language > select Spanish.