Got a new mac used.

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• I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and everything transferred and has been using the application on an old PC for a while so I'm not sure is this is what is ca

  I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and all transferred to an older Mac and has been using the application on an old PC for a while so I'm not sure is what is causing my problem. I have bank statements indicating payments of my subscription to Adobe for this product update.

  Hi Seth,

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• I downloaded adobe Premiere pro on my pc and I just got a new mac how to download it on my mac?

  I downloaded adobe Premiere pro on my pc and I just got a new mac how to download it on my mac?

  same procedure for pc and mac.

  Install the cc desktop application from there, https://creative.adobe.com/products/creative-cloud and use it to install your programs and the cc events.

• I bought Adobe creative suite 5 master collection a few years ago. I got a new mac and I tried to install Photoshop. The serial number does not work (this serial number is not valid for adobe photoshop cs6 extended).

  Hello

  I bought Adobe creative suite 5 master collection a few years ago. I got a new mac and I tried to install Photoshop cs6.

  The serial number on the box no longer works (this serial number is not valid for adobe photoshop cs6 extended).

  I have the serial number with me if you're Adobe and contact.

  Thank you

  Susan

  Hi again,

  • Looks like you have some issues causing third-party plugins installed here.
  • Holding the SHIFT key launch PS and click Yes at the prompt, see if that does the trick.
  • Check this thread for more details-
    • https://helpx.Adobe.com/Photoshop/KB/error-could-load-fastcore-multiprocessor.html

  Concerning

  Rohit

• How to transfer files from old mac (using Lightroom 4) to the new mac (using Lightroom 6)?

  I have an old Mac using Lightroom 4. My new Mac has 6 installed Lightroom. I want to transfer the entire photo collection and catalogue more to the new computer in Lightroom 6. I tried that already use an external hard drive, but the photos in the Collection of photos all appeared as gray boxes (no visible pictures). So, what's the right way to transfer photos via so that Lightroom 6 look at the way he was on LIghtroom 4?

  Any help is appreciated.

  http://www.lightroomqueen.com/how-move-Lightroom-to-new-computer/

• I bought Cs5 on cd. I just got a new mac book pro without a cd player. How can I get my software on my computer? Thank you

  How can I load my Cs5 (which is on the CD) on my new mac without a CD player?

  You can do2wnload CS5 of the applications of the following page and use the serial number of your purchase to activate it:

  CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

• old computer crashed, I got a new / used by a member of the family. I'm unable to locate libraries of the year 2012 to present

  My old laptop running windows 7 Pro, (VIO started with windows vista was then 7 pro installed) it crashed while I got a new laptop / used to a family member who already had his iTunes running. I'm always looking my laptop crashed that I could recover nothing of...

  You have a backup on an external drive?

  If the old hard drive to the computer is not damaged, put it in an external enclosure and see if you can transfer your files from there.

  If the content in your iTunes library is for most purchases, sign in to the iTunes Store using your Apple ID, click on the quick link of purchases. You can re - download your purchase.

• How can I turn off the CC on my old PC and I install on my new Mac?

  I just got a new Mac and need to know how to disable CC from my old PC so I can put it on my new computer. Thank you

  Just install the application of cc on your computer desktop, https://creative.adobe.com/products/creative-cloud

  you are limited to two simultaneous 'connections', so if you are already connected to two computers when you install on your new computer you will be prompted to disconnect from the other two (using your computer).  no need to start your old computer and disconnect.

  But if you transfer your old computer to someone else, you should logout of your cc desktop application on your old computer.

  as said you may be asked to do so by using your new computer, but if not, you can do so by using your old computer.

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

• my student on my new mac membership does not work.

  I have a subscription of a year and a half as a veil for more student creative cloud. I just got a new Mac and wanted to use my subscription on this computer. I downloaded all the apps that I need and for some reason, when I am connected to my adobe account, her gives me a 30 day trial. I quit membership! What's the deal, how can I get my membership as a student working on this computer? Help, please.

  Hello

  Please see the instructions in the following links:

  Connect and disconnect activate Cloud Creative applications

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Creating cloud app request serial number

  Creating cloud connection errors

  Let us know if this was helpful.

  Kind regards

  BANI

• Strange behaviour with new Mac fonts

  I just got a new Mac with Snow Leopard and I use InDesign CS2. I've migrated my complete typotheque for the new Mac apparently successfully. They all appear in the list of fonts and InDesign for the first day, all fonts have been appearing properly and redraw correctly.

  Today, however, some fonts not correctly redraw. For example, if I have a text box with a small amount of text (as a title) with Bernard Condensed, I selected the text box and use the command - Shift-[period] to resize the text. I do not see the result until I enter in the text box by double-clicking it. I don't know if there are other problems AIDA, but this one is for efficiency.

  A strange, annoying little caprice, but hopefully there is a simple solution. Thanks in advance for your advice!

  CS2 is not supported under Snow Leopard and was not written to run on Intel then you both rosetta of questions.

  Best advice is to upgrade, but you may want to wait for CS5 is officially announced April 12.

  Bob

• Set up sync on new mac air to work with the current desktop G5; But active sync nothing happens. both machines are running FF31.0 and the mavericks.

  Office G5 existing mac running Mavericks 10.9.4 and 31.0 FFox. Just got a new mac air running versions of OS and same FFox. Set up synchronization on the air again and he says 'active Sync. Firefox will start synchronizing momentarily"and nothing happens. Never. I uninstalled and reinstalled Firefox on the laptop several times. Have disconnected and reconnected several times. Same thing. Any ideas? Thank you!

  • You have enabled the cookies?
  • How can I activate synchronization logs:
  1. Talk openly about: config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look: subject: sync-log
  3. Logs and error messages are placed here

  pastebin.Mozilla.org is very convenient, please set the expiration date on more than one day.

• Firefox does not open on a new Mac OS - profile cannot be found

  I got a new Mac and have not been able to open FF. I just got this message: "unable to load your firefox profile. It may be missing or inaccessible.

  I followed all the advice available. I have no profile manager. I have no folder in my library, utilities, Applications or users with a profile.ini I can't find folders or documents anywhere with Firefox or Mozilla other than the app itself... which does not open.

  I deleted Firefox to my computer entirely, reinstalled, rebooted the computer - everything. I always get this message.

  Would appreciate some advice.

  It is clear that there is a problem with the permissions, then you will need to check and possibly fix corrupted files permissions to the location where the main Firefox profile folder and where are stored the file cache.

  • < User > /users//Library/Application Support / Firefox/Profiles/< profile >.
  • /Users/ < user >/Library/Caches / Firefox/Profiles/< profile > / Cache

• Transfer from old office for Mac to new Mac Air

  Hi, I just got a new Mac Air and have my old office for Mac on a hard drive. I am able to transfer to my new computer and re - install?

  It really depends on how's old office.  Office 2008, no.    Office 2011, you need to upgrade to a free update specific as explains it my tip:

  http://discussions.Apple.com/docs/doc-8811

  There are free alternatives to the office so

  Alternatives to Microsoft Office

  Documents you should be able to open with any version of office.   It's just the version of Office that makes the difference on El Capitan.

• New Mac: Transfer or re - download everything?

  I just got a new Mac due to a bad hard drive. How can I transfer to what I originally had on the old computer?

  Transfer will not work. You must install and enter your serial number.

  Download installers from download and Installation Help | Download and Installation Help

• My version of CS5 Design Premium Windows will work on a new Mac Mini?

  I got a new Mac for Christmas and already had the Windows of CS5 Design Premium version. It will work on my Mac, and if so, do I run Parallels and a version of Windows? What choices do I have?

  Yes, you must execute it via Bootcamp or parallels. There is no way the case. Platform swaps apply only to 'in progress' versions, which means CS6, but I no longer recommend it due to a growing pile of compatibility issues, in particular on Mac.

  Mylenium