Got a report saying that my computer has a virus and call 800-982-1346
Is this a true statement or an attempt to scam
A scam. No online service will legitimately check a Mac OS X system for malware.
(142621)
Tags: Mac OS & System Software
Similar Questions
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* O.T. > phone call
I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system to make the necessary repairs. They have stated that they are from Microsoft but I didn't honestly believe that. Has anyone else had these calls?
Thousands have and you have reason to be wary.
Read this
http://blogs.Microsoft.com/Cybertrust/2014/06/26/is-that-call-from-Microsoft-a-scam/
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Recently received a phone call from a person saying that my computer has a virus online damage the hard drive. They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it. Is this a new type of fraud that goes around?
It is not a new type of fraud, but it IS a scam. MS does not give that kind of information, and they do not call users.
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I think that calls people are seeking access to my computer, but want to be sure.
Hi Margiep8587,
Microsoft does not call for clients to prevent infection by the virus on their computers. You can run a scan for viruses online on your computer to verify if your computer is infected.
http://OneCare.live.com/site/en-us/default.htm
Bindu R - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think. -
only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help. He hit me the windows and "R" key at the same time. Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow. Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer. I became very suspicios and did not continue with his appeal. Is it a hoax or someone really trying to help me? Because I did not communicate with him, I feel that this is not a legitimate operation. Thanks for your help.
original title: telephone call from Windows?Hello
It's a scam.
Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
We have all the errors and warnings in our Event Viewer
That's what you do if you never give them remote access.
If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
See you soon.
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Has had a phone call saying that my computer has sent warning messages. They want to guide me through the changes to stop the problem. Is it a scam?
It's a scam. Give them nothing.
Contact your local police. -
I just got a message saying that my imac has obtained a bank worm virus
I just got a message saying that my imac has been infected by a bank worm virus. Is it a hoax? Should I do something? A complete analysis of the system is recommended. Should I do with it?
P
SCAM, nothing more
Close safari and if she force quit
restart safari with the SHIFT key is pressed
Avoid this site is a scam.
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A box is constantly on my computer screen saying that another computer has the same IP as mine and I need to contact windows for help. What this means please.
Thank you Michelle.
The error means exactly what it says: there is another PC on your LAN that has the same IP as the PC you are using. If you're in a work environment, speak to your personal network.
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original title: address Ip issues
What should I do or what it means when a warning is displayed on my laptop saying that this computer has the IP as another device?
This means that there is another computer/device on your local network with the same IP as your PC. Try to configure your network adapter to use DHCP, or just give it an IP address different yourself... most LANs are minimal and you shouldn't have a hard time to randomly select another IP.
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Original title: windows scam
can u tell me what are all the files in the windows/inf folder, I received a call from someone claiming to be windows saying that my computer has malaciuos spyware etc on it, and they are located in the inf file that is to say the driver FILES the PNF
Hello
Of course these are SCAMS!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I just got a phone call from a person stating they are from Microsoft saying that my computer is infected. They asked me to run something and then they gave me a webiste to type. I was very tired and I asked for a phone number and she gave me 1-416-915-3536 or 1-800-500-44600 and ask Christine.
Is - is this legitimate?
Please notify. Thank you... Bernadette
It is a scam. Whatever you do, don't let them get close to your computer. MS does not have that kind of appeal.
Good luck.
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I received a phone call from 647-931-5619 today saying that Michael was to Microsoft support and they received our computer error messages that have malware and viruses on our computer. You call people to warn him of this?
Scam.
See: http://www.microsoft.com/security/online-privacy/msname.aspx and
See: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
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Hi I have windows vista basic and it worked very well until yestaday and I got a message saying windows Explorer has stopped working and when I click on restart 3 seconds later, he appears once again?
original title: Windows Vista Basic worked fine until yesterday and now I get messages saying that Windows Explorer has stopped working.HelloUse the startup clean and other methods to try to determine the cause of and eliminate
the questions.---------------------------------------------------------------
What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems).----------------------------------------------------
Follow these steps:
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html==========================================
After the foregoing:
How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.Microsoft.com/kb/929135
How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685Optimize the performance of Microsoft Windows Vista
http://support.Microsoft.com/kb/959062
To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
reference (if you have a small box at the bottom left - show for all users, then check that).How to check and change Vista startup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.htmlA quick check to see that load method 2 is - using MSCONFIG then put a list of
those here.
--------------------------------------------------------------------Tools that should help you:
Process Explorer - free - find out which files, key of registry and other objects processes have opened.
What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoruns - free - see what programs are configured to start automatically when you start your system
and you log in. Autoruns also shows you the full list of registry and file locations where applications can
Configure auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspxThere are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx-Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
a program that runs in your Windows startup.
http://www.NirSoft.NET/utils/what_run_in_startup.htmlThere are many excellent free tools to NirSoft
http://www.NirSoft.NET/utils/index.htmlWindow Watcher - free - do you know what is running on your computer? Maybe not. The window
Watcher says it all, reporting of any window created by running programs, if the window
is visible or not.
http://www.KarenWare.com/PowerTools/ptwinwatch.aspMany excellent free tools and an excellent newsletter at Karenware
http://www.KarenWare.com/===========================================
Vista and Windows 7 updated drivers love then here's how update the most important.
This is my generic how updates of appropriate driver:
This utility, it is easy see which versions are loaded:
-Free - DriverView utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
Description, version, product name, company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.htmlFor drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
Control Panel - device - Graphics Manager - note the brand and complete model
your video card - double - tab of the driver - write version information. Now, click on update
Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
Uninstall - REBOOT it will refresh the driver stack.Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
with their own software and drivers and all other main drivers that you have.Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
BIOS, Chipset and software updates on the site of the manufacturer of the system here.)Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
each installation.Always check in the Device Manager - drivers tab to be sure the version you actually install
presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
in particular that) so to install a driver - reboot - check that it is installed and repeat as
necessary.Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
manually by model.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmHow to install a device driver in Vista Device Manager
http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.htmlIf you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
Updates, that leaves about Windows updates but it will not install the drivers that will be generally
older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
get new manually if you wish.How to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx===========================================
Refer to these discussions because many more excellent advice however don't forget to check your antivirus
programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
first.Problems with the overall speed of the system and performance
http://support.Microsoft.com/GP/slow_windows_performance/en-usPerformance and Maintenance Tips
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125Explorer Windows stopped working
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I had someone call me on my home phone to tell me they were Microsoft and said that for the weeeks last few my computer sent because he has a virus and only they could repair error reports. Microsoft is actually do that or is it a scam?
Hello
Yes, it's a SCAM! I hope that you don't give them access to your computer. If you did
Please let us know so we can offer suggestions to combat their possible actions.Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I'm unable to download programs and receive a message that says that the program contained a virsus and was eliminated.
Hello
I suggest you to follow these steps and check if that helps:
Method 1:
Try to run the online scan and check if it helps:
http://www.Microsoft.com/security/PC-Security/Malware-removal.aspxMethod 2:
Try to perform the clean boot and check if it helps:
http://support.Microsoft.com/kb/929135NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.
It will be useful.
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