Got the following error please suggest ways to solve this problem, thank you.

I have Windows vista home basic version and received the following error message. Not able to install new programs so lately. Apart from that if I right click and try try to customize it would not allow me to... file opens and closes by itself!

Product Windows® installation problem stopped working

Problem event name: BEX application
Fault Module name: MsiHnd.dll
Fault Module Version: 4.0.6001.18000

Hi RamakrishnanS_1080,

·         Have you made changes on the computer before this problem?

I suggest you follow these methods.

Method 1: Follow the steps in the article.

How to troubleshoot issues that may occur when you install, uninstall, or upgrade one program on a Windows computer

http://support.Microsoft.com/kb/2438651

Method 2: To the question to customize, follow the steps:

Step 1: Start the computer in safe mode and check if the problem persists.

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Step 2: If the problem does not persist in safe mode, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After the boot minimum troubleshooting step, follow step 7 in the link to return the computer to a Normal startupmode.

Tags: Windows

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