Guaranteed 2 years younger announced by promotion?

I'm trying to contact HP promotion without success. I bought a Pro Officejet 8620 on December 8, 2014, and I sent the invoice to HP promotions to extend my warranty to 3 years, as advertised.

The reference number is [edited by Moderator]

HP was supposed to respond to my request within 6 weeks, but until today I n ' received none.

To my disappointment, I realized today that my Officejet is covered for one year only. Do you consider this right?

Hello again,

I was informed by TechProtect GmbH, the 3-year warranty extension has been enabled.

Thank you very much for your help!

Yiannis

Tags: HP Printers

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