Hacked and no help from Apple for almost 2 mos.

Hi all

I'm pretty desperate here. I followed beyond posts on what to do when your AppleID is hacked, and many of them ended with "call Apple's Support." Apple support has been totally useless.

My problem started on 14 March, when I received an email from Apple Support in Chinese, who thanked me for contact Apple. Shortly after, I got a bunch of notifications that my security questions and the password have been changed on my AppleID. Initially I thought that I didn't have access to my recovery email, which came from a former employer. However, I finally got the tech Director for the my old man use ' sdomain to get access to e-mail again. I used the website of julien inconu without result - no password reset email came through, although others did, which one expert of the main Apple support (as a test to confirm that the email address works).

Two weeks ago, I spoke with my third Technical Advisor, which once again was super helpful, but she informed me she submitted the request to engineers just reset my email recovery (I still have access to the e-mail address associated with the AppleID), which is something made a support person previous (they said no (, but I think that the person has not only explain the question correctly). Again, I start to worry not this will go down as the other two.

So, after hours and hours on the phone with specialists, who do not have the power/knowledge/combo? to help me, I always find myself waiting for resolution. Whenever I call, and they say they need to "check with the engineers" who then do not 2 weeks at a time. The problem seems to be that Julian inconu website don't push my recovery email, so they do not have two ways to check me (they were able to send a code to my devices, but that's all). Is - what really the case where a person can can join Apple to hack my account but I can't then this person out? I'm certainly not the only person to have ever experienced.

And all this time, the person who hacked my AppleID has access to all location data to find my Mac/iPhone (to turn off the coast, you must have the Apple ID). They would not even freeze the account! I also have not been able to update applications (which means I can't use many of them), have not updated to El Capitan (I'm behind the curve, sorry, but just got a new keyboard and mouse Magic 2 and now cannot use those).

Don't worry, I'll change to two-step verification, as soon as I get my account!

If anyone has any other ideas of ways that I can get a resolution or departments to call (is there anyone who can lead me to a kind of engineer), would be great. I have spent hours on this problem and have so far got absolutely nowhere thanks a lot for the help!

Updates? I was told that the audit in two steps has been to resolve the issue, which prevented the Apple engineers. Sorry, you encounter the same problem.

Tags: iTunes

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