had two versions of the program, uninstalled oldest, tried to use the one installed but had windows message reconfiguration.

had two versions of the program, uninstalled oldest, tried to use the one installed but had windows message reconfiguration. nothing seems to be the case so I cancelled the operation. Now, I can not reinstall or uninstall for the program is open. Help!

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Looks like you may have a virus or other malware. Get your updated antivirus program and boot into Safe Mode. Note that some viruses can hide from your normal antivirus program, so you really need to scan in Safe Mode. To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode. Then run a complete system scan.

Microsoft has suggestions and offerings to

http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus

Moderator Forum Keith has a few suggestions along this line to

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

I hope this helps.  Good luck.

Tags: Windows

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