Hall 13: HP pavilion laptop does not connect to the printer HP envy range 7640

My laptop does not connect to my HP envy printer. It keeps saying the driver is not available or is it ready, but does not connect. I know the printer is working because I can print from my phone. Anyone know the driver I need to download or what to do?

Ruizgeraldine

Hello;

Let me welcome you on the HP forums!

I read your post about the problems with your Envy 7640 in Win10 printer and wanted to help.

The problem is that by default HP print drivers installed by the upgrade of Win10 often do not work.  I have two HP printers and neither one worked after the Win10 upgrade.  We also receive a lot of messages of other people with the same problems.

I linked the page drivers and software for the Win10 drivers for your printer: http://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6617268#Z7_3054ICK0K8UDA0AQC11TA930C7

You must download and install the full feature software and drivers for the printer.

Then unplug the printer and install the software.

Do reconnect the printer until the installation program invited to do so.

Once the installation is complete, restart.

You should then be able to use your printer in Win10.

Good luck

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Tags: Notebooks

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