hard drive does not appear el capıtan

Hello. First of all, I must say that I am not good in English. But I'll try my best to explain what my problem is.

MacBook Pro OS X EL CAPITAN series: 10.11.2

I have a hard drive which called WD My passport 500 GB. When ı connect to my mac. I get my password to WD unlocker. Its does not appear on the desktop. It shows the utility disc, but as a transparent. Its gives no information on the hard disk, as applications 0 KB, photos etc, 0 KB.

I tried first aid button. It said first aid was fallen I tried to connect the Desktop button. He dıd not happen. It is just to stay there as a transparent. I closed and open my mac again. I wanted to be sure that my hard drive is broken or not. I tried with another computer which is windows. He worked there. My disc format is MS - DOT (FAT) but ı have same problem. Can you help me to fıx it. I have very important files. Thank you

Best account.

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I'm not 100% sure, but I think the problem is that you have installed the WD (WD Unlocker) software. On a Mac, you should not install all software 'smart' to manage external dives.

Tags: Notebooks

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