hard drive does not appear el capıtan

Hello. First of all, I must say that I am not good in English. But I'll try my best to explain what my problem is.

MacBook Pro OS X EL CAPITAN series: 10.11.2

I have a hard drive which called WD My passport 500 GB. When ı connect to my mac. I get my password to WD unlocker. Its does not appear on the desktop. It shows the utility disc, but as a transparent. Its gives no information on the hard disk, as applications 0 KB, photos etc, 0 KB.

I tried first aid button. It said first aid was fallen I tried to connect the Desktop button. He dıd not happen. It is just to stay there as a transparent. I closed and open my mac again. I wanted to be sure that my hard drive is broken or not. I tried with another computer which is windows. He worked there. My disc format is MS - DOT (FAT) but ı have same problem. Can you help me to fıx it. I have very important files. Thank you

Best account.


I'm not 100% sure, but I think the problem is that you have installed the WD (WD Unlocker) software. On a Mac, you should not install all software 'smart' to manage external dives.

Tags: Notebooks

Similar Questions

  • Toshiba Stor.E Canvio HARD drive does not appear


    I got a Toshiba Stor.E Canvio for about 2 years without problems

    By using the external drive recently and the USB cable is removed accidentally. After attempting to connect the USB on my Mac again once the external HARD drive does not appear in the Finder.

    Passing through the disk utility, the hard drive is visible, but I am unable to check or repair the disk.

    The message I get is

    "Peut-t disk utility repair this disk. "Save as many files as possible, reformat the drive and restore your backed up files.

    The HARD drive itself is turned on, the light is on... but I'm stuck now

    Any help would be appreciated


    I m not iOS expert and, therefore, I cannot recommend to any advanced troubleshooting but recommend you check out this thread:

  • my computer detects the usb pen, but when I try to send files to it in "send to" my hard drive does not appear.

    Usb detects the dvd player and my external hard drive, but does not detect my hard drive. I tried to disconnect the external hard drive, but still, it does not detect my hard drive. The drive letter is E: and pen usb H: external drive letter is F: HELP!

    When I try to send files to it in "send to" my hard drive does not appear

    What hard drive, external or internal? Normally only removable devices appear in the mailing list.

    You could use copy and paste instead, or see the following article...


    .. how .to add items to send it to the list.


  • New hard drive does not appear in the disk utility

    I am installing a new hard drive in my late 2011 13 "MacBook Pro. I started using apple's online retrieval system and went to disk utility. I tried to format the drive, but he is stuck saying "remove disc" for about a half hour, and then I had a rotation beach ball and could not move the cursor. I restarted the computer and now the drive does not appear in the disk utility. Any help is appreciated as I have no idea where to go from here.

    Thank you.

    You will may be turned off and check that your hard drive is correctly positioned with all the screws tight.

  • Drive external hard drive does not appear under "devices."


    I just updated my OS to Sierra of MacOS. I have connected my external hard drive (HDD) and it does not appear under "Devices" in my Finder window. It worked fine before the update.

    I use a MacBook Pro (end of 2013), currently running MacOS Sierra (Version 10.12). My external HARD drive is a SeaGate Slim SL Media (500 GB).

    The external HARD disk appears in disk utility application. He also appears on the about this Mac > system report > USB. I don't know what the problem is, the external HARD disk is identified but does not appear for use in the Finder window.

    I read that it could possibly be in mode 'sleep' and putting the MacBook to sleep (while it is plugged into the external HARD drive) and it to wake up again should solve the problem. However, it did not work. No more restarting my MacBook. It was mentioned in another post that it may require extra power, so I attached power adapter and again, without success.

    I do not want to clear the contents of the external HARD drive.

    Is there a way to get my external HARD drive works as expected with my MacBook?

    Thank you much in advance.

    I also have this problem.

    My camera is Macbook Pro 13 "retina 2015 and Seagate Backup more 1 TB (NTFS - Paragon NTFS)

    * Edit *.

    My HDD show in report system > hardware > USB

    but it does not show in Finder or Desktop.

  • Toshiba Canvio Basics HARD drive does not appear in my computer


    I have a HDTB110AK3BA - Toshiba 1 TB Canvio Plus Portable Hard Drive for storage 3.0 Basics and the computer will allow it to connect, but it does not appear in my computer / pc is in Device Manager thought but not my pc

    Please help and Windows 7 or windows 8.1 PC do the same thing.


    I found the description of the product of this external HARD disk:

    Product features:
    • USB 3.0 - powered portable add-on storage.
    • Voltage of bus capable USB, no need for AC adapter.
    • Easy to use with no software to install.
    • Adapts to large digital files with spacious storage capacity.
    • Protect your drive (internal shock sensor and ramp loading technology).

    • Capacity: 1.0 TB
    • Interface: USB 3.0
    • Transfer rate: up to 5 Gb/s
    • Speed: 5 400 rpm
    • Average access time: 12ms
    • Cache buffer: 8 MB

    It is a HARD USB 3.0 drive. No doubt the HARD drive is not recognized correctly in windows exploerer due to the low power.
    The USB 2.0 port common feeds only 500mA. The USB 3.0 device must be able to 900mA.
    Therefore, it would be advisable to connect this 2 ports USB 2.0 HARD drive with a USB Y cable

  • "My external hard drive does not appear in Windows Explorer and cannot open 'Help and Support', an error message" Windows cannot open help and Support because a system service is not ongoing.

    Original title:

    Everything was fine until yesterday. Juice now, when I plugged the external HD into the USB port it does not appear in the 'my computer' window. It is recognized by the computer as it is present on the list of the "Disk Clean Up" and it also appears when I click on ' Safe Remove Hardware ' on the taskbar. But if she does not appear in the 'my computer' window I can't work with it or don't even know what it I have arquived in it.

    Trying to find a solution, I realized that same 'information system' to 'System tools' is also not available. Pops up a window saying that "Windows cannot open help and Support because a system service is not ongoing enforcement. " To resolve this problem, start the service named help and Support '. OK, I tried to open 'Help and Support' ' Start Menu ' and the same window appeared again to "not have a system service that runs". I don't know what her soul precisely and I have not the slightest idea of what I need to do to correct this 'disappearance' of Service 'system '. There is nothing without the appearance of HD in the window of thw work? Everything else works fine and the calculation is virus-free. What should I do?


    You did changes to the computer, before the show?

    Solution A:

    For the problem with the external drive not appearing is not in Windows Explorer, see the following methods.

    Method 1:

    Check out the following link.

    A computer that is running Windows XP cannot detect a USB, an Apple iPod flash drive or an external hard disk drive


    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    322756 how to back up and restore the registry in Windows

    Method 2:

    Connect the external hard drive on another USB port and check.

    Solution B:

    For the problem with the help and Support, check if the service is enabled.

    a. click Start, click run. In the Open box, type services.msc and press ENTER.

    b. right-click on the service called Help and Support , and then select Properties.

    c. under the general tab, set the type Startup to Automatic and click Start.

    d. close the services window and check for the issue.

  • external hard drive does not appear

    I have a WDC32 external hard drive that I have used before.  It appears in the device mgr under the disk drive.  It does not appear in any drive computer.  I tried the 2 front (UBS) and 1 in the back and no change.  Bishop says peripheral device works very well and the latest version of the driver software is installed... I don't know, but I thought it was previously assigned to the j: drive, but is no longer is shown... Thanks in advance

    Hi cluess in chicago,.

    1. did you of recent changes on the computer?

    I suggest that you check in Disk Manager if the drive is detected and more later assign the drive letter, check if it works.

    Change, add, or remove a drive letter


    I hope this helps!

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • HP P6130Y: Secondary hard drive does not appear in Windows Vista - 64 Bit

    I installed the second SATA drive in my HP 6130Y, a 1 TB WD Black. HE appears during startup, is displayed in the home page of the BIOS password HP PC-Doctor and SMART BIOS tests.

    But he does not appear in Windows Vista 64-Bit.

    My current setup is configured as follows:

    • SATA1 - Seagate 750 GB SATA drive
    • SATA2 - DVD
    • SATA3 - new WD 1 TB drive.
    • SATA1 controller is set to RAID.

    Thanks for any help you can provide!


    Go to Administrative Tools--->---> Disk Management in the computer management and expand the screen entirely.

    Now, look for the new drive, right mouse click on it if you see initialize and then format the new hard drive.

  • Hard drive does not appear in the preferences?


    I have an external hard drive that I want to use as the scratch disk in photoshop, but it does not appear when I open preferences > performance? My other two hard drives that are connected and mac HD appear well?

    This external drive is properly formatted as a Mac OS Extended ?  It should not be formatted as logged, but it MUST be Mac OS extended.

  • Adapter Ultrabay - HARD drive does not appear

    I just bought a new adapter for my T400 Thinkpad ultrabay. I put a brand new Toshiba 320 HDD and place in the laptop. The HARD drive is another laptop but is still new, I bought my companion who has installed a newly purchased SSD in his cell.

    in any case, when I placed the ultrabay adapter in the notebook with the new HARD drive, I received a message that Windows 7 was install drivers for the new Toshiba drive, the standard procedure. But I don't see anything in my computer.

    HARD drive appears in Device Manager but not in my computer. See the screenshot.

    I tried to follow these instructions with no luck. I also tried to update the BIOS with no luck.

    The light on the adapter does not-maybe it is somehow off?

    Help, please...

    Too bad. I solved the problem. I used Partition Wizard Home Edition to see the drive and create a new NTFS partition on the HARD drive and a drive letter assigned.

    Thought I'd post the solution here if someone would know a similar problem.

  • Hard drive does not 'appear '.

    I recently bought a new 640 GB hard drive to use as my main drive. Currently, I have a 150 GB drive and have room for a second. I just plug it in and start the Vista installation CD and it does not even notice that I installed it. I came home and the cables SATA, to make sure I got a new worked very well or that the new disc has not broken.

    Well, now the new disk appears, but the old man went. (I think I've been too power since I changed the disc autour). I know that the two cables, but when one of the disks is plugged into the second port, it does not work. This is my first install a new hard drive, so any help or suggestion would be nice!

    (To copy Vista on my new drive, I use this tutorial). I can provide any information that you would need to help, but I'm tired now, so ask away if you can help!

  • hard drive does not appear in the finder - but on desk

    Hello Hello,

    So I did some mess and it would be wonderful if you can help.

    I tried to make the 'see' an external drive using the privacy setting, but I managed to do away

    ear of the finder. I can see and use it on my desktop and utility disk, but it does not show in finder. What I did do, and how to fix it please?

    Thank you!

    Try to eject, and then unplugging the drive and in him plugging.

    Did it solve this problem?

  • Hard drive does not appear when you try to install Windows 7 ultimate x 64


    I have a problem, try to install Windows 7 x 64 on a Compaq CQ56

    When I get to choose the drive where I want to toion install windows noting appears it seems that I don't have the drivers for my HARD DISK

    can someone give me the right drivers for use in installing windows 7 for this model, or information about how to install windows 7 x 64 on this computer

    My Info to the computer:

    Name of the product CQ56-130EP product number XH199EA microprocessor 2.1 GHz AMD Athlon II Dual-Core Processor P320 microprocessor Cache L2 1 MB of memory cache 3 GB memory DDR3 (1 x 1024 MB + 1 x 2048 MB) Memory Max supports up to 8 GB memory DDR3 graphics ATI Mobility Radeon HD 4250 Graphics video memory video card up to 1405 MB graphics memory total available screen 39.6 cm (15.6 ") diagonal high definition HP BrightView display led) 1366 x 768) hard drive 320 GB SATA Hard Disk Drive 5400 RPM Media Player SATA optical drive: LightScribe SuperMulti DVD±R/RW with Double Layer Support network card 10/100BASE-T Ethernet LAN connectivity, wireless 802.11 b/g/n sound generic, stereo keyboard full size keyboard integrated with action pointing device Touchpad keys and quick launch buttons with we / Off button and 2-way Scroll cushion support External Ports


    I formatted the drive with Acronis True Image Home, then he showed in the Windows installation

    Thanks for your help.

  • 2nd partition on my external hard drive does not appear in windows 7


    I partitioned the standard hard drive of my system by partition magic. He managed. But this time my drive external hard was also plugged in the computer.

    After you restart the system, I discovered that partition 1 my disk external drive of 500 GB is accessible but 2nd 500 GB partition is not displayed in my computer. In disk management it shows but have no details and no letter. I tried to rename the letter, but got an error on disk management.

    I have seen other threads associated with this problem as using DISKPART or uninstall the driver but no help. Because after you have reinstalled the driver 1 partiton is visible but not another.

    DISKPART > list volume

    Volume # Ltr Label Fs Type size status Info
    ----------  ---  -----------  -----  ----------  -------  ---------  --------
    Volume 0 D DVD - ROM 0 B no media
    System sound volume 1 Eman NTFS Partition 100 MB
    Volume 2 C NTFS Partition 95 GB Boot sound
    Volume 3 G GB 191 healthy Partition NTFS
    Hidden volume 4 recovery NTFS Partition of 10 GB healthy
    Volume 5 E my passport NTFS Partition 465 GB healthy

    DISKPART > list disk

    Disc # status size free Dyn Gpt
    --------  -------------  -------  -------  ---  ---
    Disk 0 online 298 GB 0 B
    Online disc 1 931 GB 0 B

    DISKPART > select disk 1

    Disc 1 is now the selected disk.

    DISKPART > list partition

    Partition # type Offset size
    -------------  ----------------  -------  -------
    Partition 1 primary 465 GB 1024 KB
    Partition 2 465 primary GB 465 GB

    What should I do to access my 2nd partition?

    Hello Manu,

    I found a temporary solution to this problem. I resized the partition unknown by reducing 1 GB

    and he attributed the letter. It works fine now. But now that the partition of 1 GB is now displayed as unknown. My data was sure, my 2nd partition was not full.

Maybe you are looking for

  • Integration of Skype Outlook 2013

    I have the latest version of Skype (6,7) installed and works, but this isn't the integration with Outlook. I found another article saying that you may need to change the default application of IM to Skype of Lync. However, in my list of instant messa

  • 5142 reduce digitzation

    Hello I have a scanner 5142 with a resolution of 14 (16) bit. can I change this rate of 8-bit scanning, or can I get a signal to 8 bits using 5142. If so should it aso means I increased the speed of 200MBS 100MBS (since I'm only using 8-bit scanning)

  • Calculator

    Is it just me... I don't see a key on the calculator?

  • BlackBerry Smartphones Blackberry 9300 with HS-300 amendments detected via bluetooth

    Hi, yesterday I bought a portable handsfree Blackberry HS-300, and when I try to associate, the HS is not detected by the bluetooth. I tried to remove encryption and make the device discoverable mi as indicated in the phone help. Strange that the HS

  • Integration of MEA and DPS

    I have trouble understanding the video tutorial for AEM and DPS. If I have a web page I created using Dreamweaver is an HTML page, and I loaded it in AEM, can I download this HTML page to DPS using AEM without going through the HTML renderer to a .ar