hard drive DST check failure

Laptop summer if crush/freezing over the past few months, but have always managed to leave by restoring from a USB system.  This time however it froze, then when I turned on even once, I received a message "RECOVERING YOUR PC/DEVICE has NEED of BEING FIXED" and I can't go any further.    I ran a test of the system to turn on and when he checked the short DST check hard he said "failed" and then the error 67GBX3-81R89a-XD7WMF-60WJ03 code.

I'm stuck now. It is still under warranty.

Hello

Welcome to the HP Support forum. Thank you for posting!

I'm sorry for the problems you are experiencing.

I have bad news and good news tell me which first?

Well, I'll start with bad - your drive HARD is dead and is defective. It is hardware problem. You will probably not be able to recover your data and I hope that you have of course backup (copy) of your most important data.

Good news is that your PC is still under warranty active and your problem can be repaired for free.

You must contact the HP Support, explain your problem, give them your code > 67GBX3-81R89A-XD7WMF-60WJ03

and they will arrange with you how to replace the defective part.

Contact HP:

> > http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

> > http://support.hp.com/us-en/contact-hp

Let me know if you face difficulties. Feel free to post again if you have any questions.

Tags: Notebooks

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    This is a great site to find answers and information!

    You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

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