Hard drive failed, cannot disable precondition CS5 download and can not activate on the new computer.

I am unable to activate my suite CS5 due to the activation of a second on a machine where the hard disk has failed. I need to get Adobe to clear this older activation that would allow the new activation to work when you I try again. But I can't everyone at Adobe to get there. How should I proceed.

I understand it, send me a private message with your details.

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