HARD drive not recognized by Windows Vista Home Edition (32-bit with Service Pack 2)

Windows stopped to recognize external 500 GB drive external HARD on my Ascer Aspire 5610Z attached via the USB port.  Have tried two USB ports, but won't recognize the device.  Seeing of the device lights up and the device can be played on another laptop.  OK worked until a week or two ago, but cannot restore because it's on this unit that the backups are done!   Windows is 'unknown material' and trying to find the driver, without success.   Device Manager reflects an unknown device but gives no description, etc.

Hi Peter St Clair,.

1. did you of recent changes on the computer?

2 are you able to access other USB devices on the computer?

Method 1

See the link below and run them the fixit tool available, check if it works.

Tips for solving problems of USB devices

http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices

 

Also, check if the drive is detected and letter drive affected by the management of the disks on the computer.

Change, add, or remove a drive letter

http://Windows.Microsoft.com/en-us/Windows-Vista/change-add-or-remove-a-drive-letter

Method 2

If the previous step fails, then I suggest you reinstall the USB controllers on the computer and check if it works.

Note: If you use a USB mouse, please follow the steps of "Using the keyboard" to reinstall the USB controllers. Windows 7 will reinstall all the controllers automatically after restarting your computer.

Use the mouse

--------------

First of all, please disconnect all USB devices and then perform the following steps:

(a) click on 'Start', type 'Device Manager' (without the quotes) in the search bar and press "Enter." If necessary, click on continue.

(b) in Device Manager, double-click to expand the "USB Bus controllers", right-click on the "host controller", click "Uninstall" and click "OK".

(c) repeat step 2 to uninstall all items under 'USB Bus controllers'.

Then, restart your computer and Windows Vista will automatically reinstall all USB controllers.

Use the keyboard

-----------------

First of all, please disconnect all USB devices. Then go through the following steps:

(a) press "Ctrl + Esc" to open the Start Menu.

(b) Device Manager to type in the search bar and press "Enter." If necessary, click on continue.

(c) in the Device Manager, press Tab and use 'Up' and 'Down' to move the selection from 'de Bus USB controllers '.

(d) press 'Right' and expand it.

(e) press 'Down' to move to the first item, and then press "Delete" to delete.

(f) repeat step 5 and uninstall everything under 'controllers of Bus USB '.

I hope this helps!

Halima S - Microsoft technical support.

Tags: Windows

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