hard drive test failure

Hello, I receive the text next message when I swtich the laptop on:

"SMART hard drive control has detected an imminent failure. To ensure no loss of data, please save the content immediately and run Diagnostics in the Testin hard drive system.

"Hard disk 1 (301).

When I run the hard drive test in the diagnostic system, this appears:

"Road test: 1."

HDD SMART Check: FAILURE

FAILURE ID: PTR04C-6LD763-MFPWWJ-60VF03

Hard drive 1

"Test drive: FAILED.

When I start the laptop works fine, internet and all other devices work, scanning local disk C: and D: Recovery detects any errors. I tried to update it, but the message still appears.

I wonder what may be the problem, any suggestions?

The laptop never gave me a prblem to date, I bought it a year ago, last week I had to change the DVD player, which was the only change I had to make. After that, I started to have problems with him, like blue screens, indicating "Critical process is dead" and "kernel data page mistakenly".

I also CD/DVD given to me at the time of the purchase, which I think are necessary for backup and recovery, but I don't know how they actually work.

Thank you.

Hello

Back up any personal data in external hard drive as soon as possible.

Call HP for replacement & take note of the ID of failure.

If your laptop is still under warranty, contact HP and arrange for the replaced disk - you can check your warranty here status: http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us & dlc = in & lang = to & lc = in & product = 4221435 & task =

If you live in the United States, contact HP here:
http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

If you are in another part of the world, start here:
http://welcome.HP.com/country/W1/en/contact_us.html

Once this is done, simply use your recovery DVD to reinstall the operating system on the new drive.

If you do not have your recovery discs, you can order a replacement set using the link below.

http://support.HP.com/us-en/document/c00810334

If you have a problem with this link, order them directly from HP.

If you live in the United States, contact HP here: http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

If you are in another part of the world, start here: http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

Hope this helps,

Thank you

* "ACCEPT MY SOLUTION" to HELP others THE PROBLEM SIMILAR & CLICK KUDOS TO APPRECIATE MY ANSWER *.

Tags: Notebooks

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