has done a fresh install of XP pro and now can't use windows update.

the error message:

The website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem.

For self-help options:

To support options:

Error number: 0 x 80240036

When you have done the clean install, what Service Pack level are you up to? In other words, you have installed SP2 and SP3?

What version of IE are you using?

Has been defined to factory settings or, Alternatively, your computer you reinstall XP on a disk at retail?

All your drivers are up to date?

Have you installed a firewall / anti-virus before you connect to internet software and if so, which?

Maybe you could give some information on your system so that maybe someone can help more or maybe read this:

http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/cannot-download-any-Windows-updates-get-error/fb94ba4e-6b2e-4053-8706-bb1148201110

Also:

How to obtain the latest Windows XP service pack
http://support.Microsoft.com/kb/322389

Note SP1a does not exist so if you are at the level of the RTM, go straight to SP2 and SP3.

FYI

Steps to take before you install Windows XP Service Pack 3
http://support.Microsoft.com/kb/950717

Installation of XP SP2 - http://support.microsoft.com/xpsp2getinstall

Tags: Windows

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