Has made a new installation, now Dell 962 printer will work not (Win7)
So all of the facts are:
I got a virus on my computer of who knows where. Whatever she is, she decided to remove part of my hard drive. So I had a few antivirus and anti-malware programs, and they did too good a job - I damaged my registry.
If I had no other choice, but do a re-install. I didn't do a new installation; This is the option where all he moved to Windows.old. If the computer is good again, except that my printer is not working correctly.
First, I tried the drivers from the Web site. I tried R151565, which should have done the job. This configuration is behaving oddly, however. It is scheduled to end after he installed the All in One Center, and it is supposed to leave me with a printer that works. This isn't.
Then, since it was a re - install, I had to install updates. An update of the driver from dell was one of them. So I thought that this would solve things. The update was successful, but my printer is not installed.
It never happened to me. The printer is not compatible, or it works. This feels like the printer is in limbo. So, I tried to think about what might be wrong. I looked in devices and printers, and there that caveat to sign on my printer. Then I looked in the devices, and I noticed this strange thing
Why do I have two entries for a printer? This must be an allusion to the problem, but I do not know the answer. I imagine that there must be at least one person who has encountered this kind of problems. Please, help me. Research has brought me here many times, but I could not find a solution that matches my problem
Hi KenLJ,
Thanks for writing on the Dell Community Forum.
We recommend doing a clean install of the operating system. Asking you to back up data from the Windows.old folder. Please use this link http://dell.to/1sU6QJ3 to restore your Windows 7 computer to factory settings. If this option does not work, then you can manually reinstall Windows 7 using this link http://dell.to/1mN6P6v. If you want the printer don't work, please uninstall the printer driver. Unplug the printer from the computer. Download the printer driver from this link http://dell.to/1IXOCus and install it. Connect the cable from the printer to the system only when the system prompts you to connect the cable. Continue with the installation, and it would print the test page once it is installed. There are two entries in the Device Manager, one for the scanner and the other is for the printer.
Answer please if you have any other questions.
Tags: Dell Peripherals
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