Has someone managed to recover the annual renewal of autobill put in place by default by Adobe that they ignored?

I've been autobilled $ 359 for another year of Adobe. I had only used it for approximately 10 hours the first year. I was ignorant of the auto renew that Adobe put in place. I found out 2 weeks after the event, when I checked my bank account.

The officer and his superior "Aurora", which I didn't have the right to speak, said that they could not repay the money because it was a month after and the terms and conditions of State you have five days for questioning.

1. only 15 days had passed, not a month and 5 days allowed is too short time if something is wrong in the method of communication, goes on vacation, falls ill, computer breaks down, or be it for 5 days.

2. they offered to reduce to $200 and $ 159. This does not help me because I do not use the software enough and planned on not using it at all.

3. they said: I was warned despite my repeatedly telling my story of why I do not use e-mail or the adobe account more.  It sounded like they tell many people this. I think they could avoid this by ensuring that it is said people from the outset. A large part of the terms and conditions should not be hidden in the small print. Take clients for more money without their awareness is not a good practice for a large company that should be able to trust more.

4 I asked the General conditions and no they were not given.

5. I have asked the legal service and no they were not given.

Now I have to refute this charge with my Bank.

Anyone been able to get this refund?

Thank you

Shawn

I'm sorry that you had a bad experience when you contact support and that you do not find the clarification above useful.

The link above (General conditions of subscription ) also contains the terms of the annual subscription prepaid where you need it.

I'll make arrangements to have a support contact you agent to see if they can help you further.

Guinot

Tags: Adobe

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