Have a computer dell laptop. replaced the hard drive; tried to install my Windows XP and my product key is not accepted. I was wondering why and how do to accomplish this task.

My dell laptop had the hard drive replaced.  My son, who knows computers, installed the new hard drive.  Then he tried to install my Windows XP Professional software - when it came time to put the product key #, it was not accepted.  It's authentic.  The product key is: * removed *.

There no mention of this issue in section outages or other information provided in the booklet provided.  Can you help me with this problem?

The license key and product type must match (XP Home vs XP Pro;)  (and OEM license vs the retail license).  If it's a Dell computer and you get the product key from a sticker on the case, then there is likely a version of Windows XP OEM this product key.  If you install Windows XP from a retail installation disk, then the types of licenses will not match.  You will need to use the license that accompanies the retail installation disc or you will need to contact Dell for an OEM installation disc to go with the license on your sticker case.

HTH,
JW

Tags: Windows

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