have a lenovo G570 computer and recently lost the cd/dvd drive. What can I do to reinstall?

The cd/dvd drive used to work properly. Now when I put a cd or dvd, it will not engage or start. I can hear him enter and try to start.
When you click on my computer, the drive does not appear.
Don't know how it disappeared. Could be that some Windows Update? or when I installed the new kaspersky (do not think that it was really a cause)
Not a Moody person so don't know what else to do. I did go back and do a restore, but that did not help.
Given that the drive does not work I can not use the original disk, I created when I got the computer. Computer is about 2 years old... maybe a little less.

Oh, the only other possible cause I can think of is when I was wrong with my browser and load my att yahoo account. A representative of ATT spocked in my computer and worked behind the scenes to fix. Has they deleted my firefox and temporary files. Unfortunately I do not know exactly when I lost the cd/dvd drive. At this time, but I can't say for sure.

Let me know if there is something other information that you may need to help solve the problem. Thank you!

Moved the site feedback

Try to scan your computer with RadarSync to find out if your CD-ROM/DVD-ROM driver is out of date or not. You can go for the free version. Once find you that it's really an outdated driver can cause the problem, then you can update the driver by searching in Google it or let the software do it for you.

I hope this helps!

Tags: Windows

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