Have a second hand laptop which is used as a spare at home pc. It was working OK, but now can't connect

The laptop, I try to link with my pc at home but cannot get connected. It was work, but now do not, I have reset to factory settings and do connect the scene but now not to recognize what she asks. The security key that I typed in recently and now works when I try does not connect. What could change?

Hello

Follow these methods.

Method 1: Temporarily disable the security software .

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: Follow these steps:

Step 1: Start the computer in safe mode with network and check if the problem persists.

Step 2: If the problem does not persist in safe mode with networking, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After completing the steps in the clean boot troubleshooting, follow step 3 from the link to start the computer to a Normal startupmode.

Method 3: Follow the steps in the article.

Windows wireless and wired network connection problems

You can read this article for more information:

How to reset the Protocol Internet (TCP/IP)

I hope this helps. Let us know if you need more assistance.

Thank you.

Tags: Windows

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