Having a problem of permissions with users being able to send agreements to other users. The org is an open R/w model of sharing. So, everyone should be able to access all agreements - but they get insufficient permissions error... All users are associate

We use Adobe Document Cloud - esign wthin our instance of Salesforce.

When I log in as another user and try to choose another agreement on a budget for an Oppy (owned by another user) no other users can open the agreement to send the signature...

Can't find the problem here?

All user profiles has R/W on all the related objects and sharing of OWD is R/W for all objects...

All users are in the same group within the DC account.

Any ideas?

Thanks SimonATS. We have this problem resolved. However, now I'm getting the following webservice exception when you try to send a document-

  • The call to the web service call EchoSign to send an interactive document returned an error message "cannot send user name: [email edited] (apiActionId = 4SXVHTQNXR2RX8B)' and the error code"EXCEPTION.

The call to the web service call EchoSign to send an interactive document returned an error message "cannot send user name: [email edited] (apiActionId = 4SXPQA3W3P5V6HX)' and the error code"EXCEPTION.


Tags: Adobe Sign

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