Having difficulties to install printer Brother MFC-J470DW.
I called brother Support and after two hours of trying everything they could think of, the tech told me I should call Microsoft, that the problem was with them. When I start the installation disc, it goes only so far and then it stops. Gets to the extent where "connect cable" and turn on your machine. And then it just sits there doing nothing. I tried the system recovery and it did not help. How to get this problem fixed?
Moved Windows 7 installation, set at level and activate Forum.
I called brother Support and after two hours of trying everything they could think of, the tech told me I should call Microsoft, that the problem was with them. When I start the installation disc, it goes only so far and then it stops. Gets to the extent where "connect cable" and turn on your machine. And then it just sits there doing nothing. I tried the system recovery and it did not help. How to get this problem fixed?
It sounds like a problem to brother or one you won't easily resolved in a forum like this one and the first tip that you're going to get:
Restoration of the machine to factory default (probably an OEM, not Microsoft, method) after the backup of your important data and collect your keys/serial installation media and product numbers. Then install latest drivers from device hardware and all updates from Microsoft including the printer after you have restored to the factory settings (probably an OEM, not Microsoft, method) and then install all the other stuff.
Why this review here? If the people who made and take over the device (alone, you declare having questioned) could not fix things - and you gave NO DETAILS on what they had you try - you could lose your time here discussing the same things again without the expertise of those who intimately know their own device, wrote the software you are trying to install and tested on the operating system you try to install it on--or you could start from a State of CLEANLINESS and last KNOWN GOOD configuration and if it fails, then - be able to solve problems with those to the brother or simply return the product as a failure.
Now - if you really think it sounds like a pain - provide details on what is and was not considered, etc..
Other suggestions:
If you use this:
Full driver & software package
... as your starting point (this is for your device), we'll simplify and get the printer installed first.
Simply download the driver (assuming that Windows 7 64-bit, another bit of information to provide):Printer Scanner Driver & driver for local connections
... chill out, go to the folder where you unzipped it so you can find the full path and...
Open devices and printers, click Start , and then, on the start menu, click devices and printers.
Click Add a printer.
In the Add Printer Wizard, click Add a local printer.
Choose a printer port page, make sure you use a button existing port and the recommended printer port are selected and then click Next.
On the installation of the printer driver page, select the model and manufacturer of the printer, and then click Next.
Click on disk, and then navigate to the folder where the printer driver (see above).
Perform the steps in the wizard and then click Finish.
What he did add a printer to your printer list? Can you print?
In addition, in all their troubleshooting, they you save the driver Package & complete software and do a right click on it and run as administrator?
Tags: Windows
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