HDPM 4.5sp2 impossible to clone the image - 14031022

We are running 4.5 SP2 and try to clone a t610 wes7e most recent image (available).

We have updated the agent on the TC and it corresponds to the note version 4.5 sp2 release.

When we try to clone (using '_Capture image' with ' disable the filter of writing so when the ' selected), restart of TC, began to get "system updates critical elements" and then fail. HPDM tasks log shows the following:

2013-06-12 10:04:22 sent special to the device management gateway

2013-06-12 10:04:25 task has been retrieved by the Agent.

2013-06-12 10:05:31 capture image to the master repository.

2013-06-12 10:05:31 the common task cannot run.

2013-06-12 10:05:31 ErrorCode: 14031022, detail of error: could not download the file (s).

2013-06-12 10:05:31 the common task cannot run.

2013-06-12 10:05:31 ErrorCode: 14031022, detail of error: could not download the file (s).

From what I can tell, FTP and fileshare are configured correctly. User RW access. the event viewer displays the authentication successful for the user to fileshare HPDM.

How do we get this work?

FIXED!

3 things changed...

(1) setting up repo > way FTP; a ',' a ' / ' (do not think that there is nothing to solve the problem, but it was a change)

(2) setting up repo > path of the folder that is shared.  changed to "hpdm. (incorrect share to start location!)

(3) create the location "file sharing" as a way of sharing (it was not shared, with the HPDM user with NTFS from RW & sharing permissions)

In other words, if you go to the root of the file sharing or FTP location, you should see "repository" folder, if not then that could be the problem!

Tags: HP Desktops

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