HDRCX550V download hangs at "Preparing..." »

My HDRCX550V works very well, and we love it. We took and uploaded hundreds of photos and videos from the camera. for some reason last week the camera started getting hung up. I turn on the unit and connect the usb cable on my computer windows 7-64 bit. I then select download to hard drive in the menu camera, the screen on the camera changes to "ready...". "and that's where the process ends. I also tried to download on my computer laptop 7-32 bit windows with the same result. Anyone who works in this or how I could solve this problem? (BTW, I pushed the Reset button the camera... no difference, except that I had to take the time to reset the date and time.) Otherwise, the camera works fine, but the drive will soon be complete.

Chated with Sony support analyst online. He has finally brought me to try another USB cable or a USB port. It is the USB port on the computer. I have a problem with the port or I didn't have cable connected completely. After connecting to a different port, it works.

Tags: Sony Products

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