HDX 18 laptop: DVD drive plays but not Blu - ray discs. No idea why?

Drive seems to work fine and it plays DVDs, but when I insert a Blu - Ray disc, Media Smart software opens and after a few seconds, a boc opens and asks me "do you want to check for updates?"  with a Yes and no button.  No button produced no results and the Blu - Ray does not play.  Any thoughts?

Hello

If you use HP MediaSmart DVD to read Blu - ray disc, try the following.

HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution.  Download the installer for it on the link below and save it to your desktop.

FTP://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53029.exe

When the download is complete, open windows panneau Panel configuration, open programs and features, right click the entry for HP MediaSmart DVD and select uninstall - once this process is complete, restart the laptop.

When windows has reloaded, double-click the installer for PowerDVD 10 start the installation.  Once this done, see if your Blu - ray disc now plays OK.

Kind regards

DP - K

Tags: Notebooks

Similar Questions

  • PHYSICALLY HAVE A BLU RAY PLAYER but NOT blu ray properties list HP TS L633r

    I have a laptop HP Pavilion DV7-6B55DX, A1T53UA #ABA Windows 7 Pro computer. 64-bit, brown spots. the watch to have a Super Multi DVD burner TS L633R as the optical drive. He also appeared in my Drive Properties. BUT PHYSICALLY I HAVE A BLU RAY PLAYER. I checked by the disc cover of brand with Blu - Ray Disc and Logo and the Blue Laser light rather than red, see also a Lightscribe sensor. After hours of phone with HP they say I don't have Blu Ray (because tasks Brunettes. say it isn't so). Has had a case of Archbishop telling me that the laptop has been changed by someone, and it came not from the factory with her. I bought at BB sealed. He also went to repair HP for a related problem of the United Nations and they have checked that the laptop has never changed. Mgr. case wants to send me for English to look at and remove the Blu Ray and put in a DVD Super Multi burner, as the tasks of the plant requested. The only thing I need is to know what Blu Ray I have so I can get the drivers/firmware. Case PS Bishop was not ready to do any type of Compensation,
    Thus, the player won't play Blu Ray discs. Windows does not recognize a Rayt Blu on the disk. I looked everywhere don't know even how to get a driver/firmware to make it work because, after looking everywhere for a driver and or firmware to get it working, in addition, I do not know what the Blu Ray player is really

    No, it won't. Not if HP has already confirmed that the drive in your laptop must be a SuperMulti DVD, that's all I would do. So your player works, and it's the correct drive. Not much you can do here unfortunately.

    My only thought would be to go back to Best Buy and ask them how it happened. Maybe someone caught the laptop bad. They sell refurb and customer returns. They don't sell them as new of course, but they sell them. Maybe that's what you bought?  Sales were also known to slowly open mailboxes, Exchange parts and then return as new.  Best Buy has no idea because the box seems good and put it on the shelf.  Kind of looks like what could happen to you.  I used to work in detail and took people trying all the time.

  • Satellite P855-307 is not play the latest Blu - ray discs

    The Toshiba Blu - ray disc player is is more grateful or play the Hollywood movie Blu - ray discs.

    The recent Hollywood film set of Blu - ray discs in both my Pioneer HDD-Recorder/Blu-ray player and play on my PS3, it is why blu - ray discs are fine.

    Drive Blu - ray on the satellite p855 works so I can play Blu - ray movies non-Hollywood on my Satellite P855 (e.g. "in the shadow of the Moon") as well.

    This also indicates that the Toshiba Blu - ray disc player software can work, so something else is preventing the operation.

    BIOS 6.80 VICTORY
    Version of Toshiba - 1.05.207 Blu - ray disc player.
    Is Blu - ray zone B and 5 changes remain (never has been changed).

    There is no firmware update on the support site of Toshiba for the BD - ROM Pioneer BDC - TD04S.
    Satellite P855-307 runs the original OS (Win 7 HP 64-bit).

    Read the Readme to Toshiba Blu - ray disc player mentions AACS key renewal, although I don't see any way mentioned anywhere by which's made it.

    Corel WinDVD is of no assistance as a player, as well as the trial version of WinDVD 11 recognizes only Intel HD4000 graphics.

    Trial version of CyberLink PowerDVD can't read Blu - ray Disc movie Hollywood but will play non-Hollywood films such as "In the Shadow of the Moon".

    It seems you have a problem to play only some specific BD discs.

    I m not quite sure that your problem, but from my point of view it may be a problem of firmware of BD player. Unfortunately, Toshiba driver page does not only updates the firmware for the BD drive so will not be able to try a firmware update.

    I put t think there is a problem with the playback software (Toshiba Blu - ray disc player) because it seems that you are already using the last available Toshiba Blu - ray Disc version 1.0.5.207 player. If the software is already up-to-date.

    However, the freeware VLC player software/tools are supported BD disks too and play almost all formats and file standards.
    Recommend you test just to see if the problem still occurs even by using such usefulness of these tools.

  • How can I get my E-Drive to accept the blue ray discs?

    My HP computer won't accept Blu - ray disc even though I have Cyberlink Pro 15 software is there a fix for this problem?

    Look at the drive on the computer and check if it has a Blu - Ray logo image on it.  If this isn't the case, you will need to buy a new drive able to read Blu - ray.
  • CD DVD burn CDROM DVDROM BD Blu - ray - disc disc in drive [E:] is not detected or supported

    the disk in drive [E:] is not detected, or supported... running Windows 7. I'm lost, so that everything has been updated. Need pc - 101

    ALL disks are recognized?  Try several from different sources, for example those that you yourself, burned movies DVD commercial and retail of CD of software.  If nothing is found, it is probably time to replace the disc, the laser could be dead.  You can try a CD/DVD cleaning kit before changing the disk if you wish, it can be useful.

  • Encode down export to DVD, but not Blu - Ray

    I use Dynamic Link and tried both by pushing the body and pulling even, when the building DVD Encoder could not get, but when the generation Blu - Ray without problems. I really need a DVD version of this, any ideas?

    Transcode now is grayed out. Any ideas?

    Select the item, not the timeline.

    If still grayed out, you try probably transcode an asset that is already transcoded. "Back to the original", and then try again.

    What transcode you try (DVD or Bluray) is determined by your current project (such as the BD or DVD) setting.

  • My border shows in Design view, but not on the internet - no idea why, please?

    www.bristolequestrianservices.co.UK/sales.html

    It's my css. I don't know why I see the border in Design view but not live.  Does anyone know please.

    #leftContent{
    Width: 350px;
    border: thick;
    border-style: solid;
    color: #FF3399;
    border: #0F6;
    float: left;
    Padding: 45px;
    margin-bottom: 10px;

    }

    You accidentally use the shorthand for the border, rather than border-width and border-color, add the following "BOLD"...

    {#leftContent}

    Width: 350px;

    border-width: thick;

    border-style: solid;

    color: #FF3399;

    border-color: #0F6;

    float: left;

    Padding: 45px;

    margin-bottom: 10px;

    }

  • When burning a dvd, the sound is not onto the disc any ideas?

    ive tried using media player to burn a disc and also dvd maker but having no joy, because the sound is not transferred to the burned disc

    Hello

    1. what kind of content you burn?
    2. What is the burned files file extension?
    3. on which device you play the DVD after burning? What version of Windows Media Player is installed on your computer?
    4. what happens when you play the DVD on your computer after burning?
    5. are you able to play other DVDs

    Method 1.
    Check if you are able to play this DVD on another computer.

    Method 2.
    Or you can also view by exploring the DVD if t that he burned files. Check if you can copy these files to the computer and play.

    I hope this helps.

  • CD DVD burn CDROM DVDROM BD Blu - ray disc

    When I am trying to burn a cd/dvd, I get a message saying cannot complete the burn and check to see if my firmware is up to date, how can I do this and where can I find them. I have a toshiba satellite l675-s7107.

    Hello

    Check with Toshiba Support, their docuementation online and drivers and ask in the forums about known issues.

    Toshiba - Forums
    http://laptopforums.Toshiba.com/

    Toshiba - Contacts
    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/navShell.jsp?CF=su_contact

    Toshiba - drivers - access your model
    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=download

    Toshiba - Support
    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp

    I hope this helps and happy holidays!

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Model BDP-S350 will play the dvd but not a blu - ray disc

    So far has never had a problem with my blu - ray player.  The last time I used the player, I watched a dvd movie.  I tried t watch a disc blu - ray today and I kept getting the error message "cannot read disc - unknown.  I tried 5-6 different blu - ray discs.  I made sure that the firmware has been updated and I followed the troubleshooting guide.  Nothing has worked.  It will play DVDs but not blu - ray discs.  Does anyone have a solution?

    Hi jfniep!

    You mentioned that he doesn't play Blu - ray discs? Can I know the title of the Blu - ray disc movies? It's happening on all Blu - ray discs you include those who played before?

  • DVD/cd in Windows XP player plays but not files

    My dvd / cd drive plays but not record. The safety tab disappeared from the properties box. Normally, when you right click on the drive to open the properties box, there should be a 5th tab at the top that says record but this tab is not launched. He disappeared.

    Hello

    · What is the number and the model of the CD/DVD drive?

    You can follow the steps from the link: CD - R or CD - RW drive is not recognized as a recordable device: http://support.microsoft.com/kb/316529

  • HP mediasmart dvd - play the blu - ray disc Avengers

    Hello

    I have a hp laptop with win 7 Home premium 64-bit.

    I use the HP Mediasmart DvD version 4.2.2.5122 of the software and I can not play the Avengers Blu - ray disc - all other bd drives works fine (tintin, avatar, etc.). Does anyone know if there will be an update for Mediasmart dvd software support disk Avengers?

    Hello

    If you use HP MediaSmart DVD to read Blu - ray disc, try the following.

    HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution.  Download the latest installer for it on the link below and save it in your downloads folder.

    http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56904.exe

    Once the download is complete, open windows control panel, open programs and features, make a right click the entry for HP MediaSmart DVD and select uninstall - when this process is complete, restart the laptop.

    When windows has reloaded, open your downloads folder and double-click Setup for PowerDVD 10 start the installation.  Once this done, see if your Blu - ray disc now plays OK.

    Kind regards

    DP - K

  • 17 - j137cl: HP Envy 17-j137cl plays not Blu Ray

    HP Envy 17-j137cl plays not Blu Ray disc

    Hello

    It doesn't have a drive to read drive BlueRay:

    http://support.HP.com/ID-en/document/c04467663

    There only: a "SuperMulti DVD burner".

    Kind regards.

  • Can Pavilion dv6 (2010, Windows 7) play Blu - Ray discs? If so, how to operate?

    Hello!

    I have a computer laptop dv6 Pavilion 2010 (Windows 7), and I can't play Blu - Ray discs.

    In my control panel (Control Panel-> hardware) and sound-> Auto Play, it lists "Blu - Ray Disc movie" as one of the media types, I can choose a value for default, but the only options it gives me are: "Open folder to view files using Windows Explorer", "Take no action" and "Ask Me every time."  So, I can not select a program to use to read discs Blu - Ray here.

    I tried to put in a Blu - Ray disc and see if it will open with Windows Media Player, iTunes, and HP MediaSmart, but none of these programs recognize there is a disc in the drive.

    When I insert the disc, the computer seems to recognize that I put something in, but when I check "Devices with removable storage" in the folder "My Computer", it is said that there is no disc in the drive.

    Then... I have two questions.
    (1) can my computer even Blu - Ray discs play?

    (2) if it is able to do, why my computer doesn't recognize Blu - Ray discs I put in?

    I don't really know what I would do to this subject, so if someone saw that they are willing to give, I would really appreciate it!

    Thank you!!

    Hello

    The optical drive of your laptop is not able to read Blu ray discs - there are replacement blu ray capable drives available for your laptop that can be seen (including the alternative procedure) on Page 70 of your & Maintenance Guide.

    Kind regards

    DP - K

  • My HP Presario f 700 laptop does not recognize my CD/DVD drive and will not burn or play CDs or DVD movies.

    My HP Presario f 700 laptop does not recognize my CD/DVD drive and will not burn or play CDs or DVD movies.

    I have a lightscribe, CD/DVD player, and I started having problems about a month ago... I tried to burn a lightsribe CD and my computer told me that I didn't have a CD Lightscribe drive (I!)... then when I just tried to burn the music on the CD, he didn't do it either... Finally a week ago, I tried to play a movie on my laptop, and that does not work either.

    When I insert in the film or the cd, the drive lights up and I can hear the work, but it is as if she has no connection with my laptop and my laptop is not picking up the CD/DVD drive try to play a movie or a cd.

    A friend suggested that I go to the HP website and am trying to download a driver, but I didn't know what to do once I got to this website, and I don't know if it will work.

    If you know how to solve this problem, or if you have had a similar problem with your computer, please help, thank you.

    Hello

    Try the microsoft 'fix - it' for your problem below

    http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

    and read this information too

    http://support.Microsoft.com/kb/982116/en-us

Maybe you are looking for