Headset microphone does not work on Aspire E14. Help please?

I bought a laptop Aspire e14 and a headphone (GE Voip stereo headset 98974), but the headset microphone is not detected by my laptop.  I tried other headphones, but the microphone still does not work. I updated the driver but it still does not work.

Device Manager does not detect the other microphone.

Helmet has a single 4-pin socket.

Help, please.

Thank you

Anne

EUREKA!

I managed to solve the problem!

In case you are experiencing the same, this could work:

1. pull upward the TASK MANAGER. Under the "Startup" tab, check if the Realtek HD Audio Manager is disabled. If so, right-click on it and then click on 'enable '.

2. search for "Realtek HD Audio Manager" and click on it.

3. on the Microphone tab, check that the microphone is not on mute and click the icon of the folder on the right side

4. Once you click on the folder on the right side, a pop up as will appear and you will need to make sure that the box is checked as the image below:

5. now, plug your headset device and you should see a pop-up message like so... and check on the option button "HEADPHONES".

Now you can test the microphone using sound recorder or Skype.

It worked for me and I felt so helpless.

I even tried Acer support cat and the person has not yet asked troubleshooting and just told me to bring the product to a service centre

I hope this helps!

Thank you

Anne

Tags: Acer Laptops

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