Helix Bluetooth does not work

Hi all, I need help with my new Helix (3698 - 6CG)

I have been using this machine for almost a month and bluetooth never even appeared in Windows. With all the drivers installed, BIOS updated to the latest version of Bluetooth does not work nor appeared already in the Device Manager.

Bluetooth is enabled in the BIOS and the Bluetooth service in Windows Services but no change. Deactivation and reactivation in the BIOS (with several reboots) was also without success.

I tried the official driver from Broadcom, also, but the pilot could not even detect my bluetooth device.

Recently, I've upgraded to Windows 10 to see if it solves the problem but still no change. I installed the official driver of Lenovo Bluetooth. The installation was quick and successful, but still no bluetooth, after all.

I think I've tried all the possible solutions, but there is still no Bluetooth in the Windows Device Manager.

What could possibly do now?

Thank you in advance!

Thank you very much for your advice!

I transformed my Helix in a partner of Lenovo service and found it was missing the Bluetooth device. The same problem.

I had an agreement with the reatiler so they will order a corresponding with Lenovo Bluetooth module and install in my Helix free. Problem seems solved :-)

Tags: ThinkPad Notebooks

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