Hello, I can not open my adobe because its shows the message "you are not connected to the internet, but I am online.

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  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

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• You can not connect to your account because your father has blocked.

  Seems that your account has been banned
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  E-mail address is removed from the privacy *.
  
  
  I can't account to enter the Inbox due to the closure and I do not have the father
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  I can access account to it, but the Inbox

  Hello

  I converted this thread in a guarantee of 1:1 for confidentiality purposes, please check the area of private message on this topic regarding the where you can meet with private aid. To check the private message, make sure that you are connected to Microsoft Community using the account that you have published this survey. After signing in, under your first post there are 2 tabs "answers all and Messages private.

  For users who have exactly the same problem, please post your concern in the link below, including the address affected so that we can help you. I will now be locking this thread.

  "Your account has been blocked. You cannot access your account because your parent has blocked it. »

  Kind regards
  Gerard G.