Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to Inte
Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina
Hi Nina,
This link might help: cloud creative activation and troubleshooting of sign-in
Kind regards
Sheena
Tags: Adobe
Similar Questions
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Huge problems with creative cloud. I have a VIP account, 5 licenses. Everyone knows the app crashing. As a result, I lost a huge document that could potentially cost the company of thousands of pounds. (Fortunately, I had a pdf) the file is now completely corrupted. So, I try to use the cloud storage if synchronization, im told is still available for me to locally to do because im saying that this feature is sindou in 'lots', even if the website of adobe says "as a member, you have the right to download and use the new features as they are released; you get the best tools immediately "." I tried to call on the phone and if the person was very helpful, little has been identified as a possible cause. The cat twice and the best advice was to sign, and then insert it again. Please help, view of the threat to become corrupt because of daily accidents of the files is completely unacceptable. What can I do?
Hi david.leonard,
If you have CC apps crashing please consult the KB: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html .
You can ask to get a quick access to sync via this link: https://creative.adobe.com/earlyaccess.
Kind regards
Romit Sinha
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So to continue with my problem. I could not open CC, or if I sound only for 1 day, then I get this problem again...
Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative from cloud
' http://www.Adobe.com/go/adobecreativecloudapp '.
I was in the chat with Adobe 5 times now for hours in a row and had to re download my times apps and use my data allowance and I'm sick of it! After every time Adobe says: the problem is corrected and I will have no more problems, and that's not true. The last time I was in the chat was last night and it reassures me, the problem has been solved once more and it worked today and tonight it's the same thing. I am a student online and am so far behind that I have not been able to use my apps, Illustrator and Indesign as CC keeps having this problem. I am very frustrated and I don't know what to do. If I go again being discussed, I know they will do the same thing and I am not convinced that they will never fix this problem. They assure me this is not my computor but it is a corrupt file or something on it. I pay a monthly subscription for the products that I can't even use
Please, try the following steps:
- Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
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EtreCheck make a diagnosis and threw the report that describe below, but do not know how to interpret and solve the problem. Can someone help me.
EtreCheck version: 2.7.7 (237)
Report generated 2016-01-22 08:51:47
Download EtreCheck from http://etrecheck.com
Time 04:21
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Click [delete] to remove the adware.
Click on the link [check files] help with unknown files.
Verify the signatures of Apple: enabled
Problem: Computer is too slow
iMac (21.5 inch, mid 2011)
[Data sheet] - [User Guide] - [Warranty & Service]
iMac - model: iMac12, 1
1 2.7 GHz Intel Core i5 CPU: 4 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
0/DIMM1 BANK
Vacuum
BANK 1/DIMM1
Vacuum
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6770M - VRAM: 512 MB
iMac, 1920 x 1080
OS X El Capitan 10.11.2 15 c (50) - time since started: about one day
ST31000528AS disk0: (1 TB) (rotation)
EFI (disk0s1)
: 210 MB Macintosh HD (disk0s2) /: 999,35 go-go (418,75 free)
HD (disk0s3)
[recovery] recovery: 650 MB OPTIARC DVD RW AD - 5690H)
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Computer, Inc. Apple IR receiver.
Card reader Apple
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/System/Library/frameworks/VSearch.framework
2 adware files found. [Remove]
/Library/LaunchDaemons/com.Mousebird.NET-preferences.plist
/Library/LaunchDaemons/com.weaserUpd.plist
/Library/LaunchDaemons/com.prudentialist.NET-preferences.plist
/Library/LaunchDaemons/com.corvinaUpd.plist
4 unknown files found. [Check files]
com.apple.CallHistoryPluginHelper.plist [killed]
com.apple.CallHistorySyncHelper.plist [killed]
com.apple.FolderActionsDispatcher.plist [killed]
com.apple.SafariCloudHistoryPushAgent.plist [killed]
com.apple.SafariPlugInUpdateNotifier.plist [killed]
com.Apple.CDPD.plist [killed]
com.Apple.cmfsyncagent.plist [killed]
com.Apple.CoreServices.appleid.authentication.plist [killed]
com.Apple.followupd.plist [killed]
com.Apple.gamed.plist [killed]
com.Apple.icloud.fmfd.plist [killed]
com.Apple.printtool.agent.plist [killed]
com.Apple.recentsd.plist [killed]
com.Apple.reversetemplated.plist [killed]
com.apple.spotlight.IndexAgent.plist [killed]
com.Apple.telephonyutilities.callservicesd.plist [killed]
16 killed processes lack of RAM
com.Apple.audio.systemsoundserverd.plist [killed]
com.Apple.awdd.plist [killed]
com.Apple.icloud.findmydeviced.plist [killed]
com.Apple.ifdreader.plist [killed]
[killed] com.apple.periodic - daily.plist
com.Apple.softwareupdate_download_service.plist [killed]
com.Apple.system_installd.plist [killed]
com.Apple.tccd.System.plist [killed]
com.Apple.wdhelper.plist [killed]
com.Apple.XPC.SMD.plist [killed]
10 killed process lack of RAM
[loading] com.adobe.AAM.Updater - 1.0.plist [Support]
[loading] com.google.keystone.agent.plist [Support]
[operation] com.oracle.java.Java - Updater.plist [Support]
[loading] com.adobe.SwitchBoard.plist [Support]
[loading] com.adobe.fpsaud.plist [Support]
[loading] com.corvinaUpd.plist [Support]
[loading] com.google.keystone.daemon.plist [Support]
[loading] com.microsoft.office.licensing.helper.plist [Support]
[operation] com.mousebird .net - preferences.plist [Support]
[loading] com.oracle.java.Helper - Tool.plist [Support]
[operation] com.prudentialist .net - preferences.plist [Support]
[loading] com.weaserUpd.plist [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist [Support]
[loading] com.adobe.ARM. [...]. plist [Support]
com.apple.CSConfigDotMacCert [fail]-[...] @me.com - SharedServices.Agent.plist -/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/support/CSConfigDotMacCert: Executable not found!
iTunesHelper hidden application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox application (/ Applications/Dropbox.app)
Google + Auto Backup UNKNOWN (missing value)
Application of Google Reader (Google Drive.app/Applications /)
[operation] com.adobe.PDApp.AAMUpdatesNotifier.80032.97923F0D-C3D9-4272-9E58-6DED4EB630B3
[ongoing] com.Apple.XPC.launchd.oneshot.0x1000000a.EtreCheck
[ongoing] com.getdropbox.dropbox.19232
o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]
Default browser: Version: 601 - SDK 10.11
AdobePDFViewerNPAPI: Version: 10.1.16 [Support]
FlashPlayer - 10.6: Version: 20.0.0.286 - SDK 10.6 [Support]
Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]
googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]
SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]
AdobePDFViewer: Version: 10.1.16 [Support]
SquareClock_Production_HBMV1: Version: 3a3ca28001d075bf
JavaAppletPlugin: Version: 8 Java 66 update build 17 check version
ClientManager64_0.33: Version: 0.33 [Support]
WebEx64: Version: 1.0 - SDK 10.6 [Support]
Zotero connector
Flash Player [Support]
Java [Support]
Skip system files: No.
Automatic backup: YES
Volumes to back up:
Macintosh HD: Disc size: 999,35 GB disc used: 580,60 GB
Destinations:
Lalo [network]
Total size: TB 3.00
Total number of backups: 42
An older backup: 22/12/15 05:39
Last backup: 22/01/16-08:39
Size of backup drive: Excellent
Backup TB 3.00 size > (disk size 999,35 GB X 3)
kernel_task 2%
2% WindowServer
1% mds_stores
0% fontd
0% dock
Top of page process of memory: ⓘ
1.23 GB com.apple.WebKit.WebContent (4)
546 MB kernel_task
Safari 98 MB
Mdworker (7) 86 MB
Com.apple.WebKit.Plugin.64 61 MB
79 MB free RAM
3.92 GB used RAM (698 MB cache)
182 MB used Swap
January 21, 2016, 22:37:54 ~/Library/Logs/DiagnosticReports/Google Drive_2016-01-21-223754_ [redacted] .crash
/ Applications/Google Drive.app/Contents/MacOS/Google Drive
January 21, 2016, 22:34:45 ~/Library/Logs/DiagnosticReports/Photos_2016-01-21-223445_[redacted].crash
/Applications/photos.app/Contents/MacOS/photos
January 21, 2016, 10:59:53 ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-21-105953_[reda DECT] .crash
com.google.GoogleDrive.FinderSyncAPIExtension - Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension
20 January 2016, 18:50:08 self-test - spent
Don't panic.
You are strongly infected by adware, but the cure is simple and fast:
Download Malwarebytes anti-malware from https://www.malwarebytes.org/antimalware/mac/
Then run it: it will remove the adware infections.
Lex
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I have a real problem with creative cloud.
I have a real problem with creative cloud. I bought two plan of creative photography of cloud. Then I downloaded Lightroom, but then I saw the button with the marker 'buy', what is it? I need to buy it again? Please, help me!
You only need one subscription
To cancel a see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link cat from Monday to Friday
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. " -
Problems with Creative Cloud Desktop on the migration of the old MacbookPro to new MacbookPro
It is not a question but more my recent experiences with migrating from an old (mid-2010 MacbookPro 17 ") to a new MacbookPro (mid-2015) and the consequences regarding the CC Apps.
I didn't know that he would have problems with creative cloud during the migration process (or I don't think there should be), but clearly there is something about how Adobe Connect all of the CC following your computer as part of the license agreement which means that you cannot migrate right and it will be honky dory (that's Aussie for you beauty or top notch or large if you) prefer) just like any other piece of software on my laptop that comes with a software "KEY" to the license. Every other piece of software migrated perfectly and works perfectly without having to reenter the KEYS so he beat me that Adobe makes it so damned awkward... but anyway... it is what it is. The fact that the license agreement allows you to have the software installed on 2 machines is another reason it intrigues me that you cannot migrate seamlessly.
What alerted me on an issue after that migration was that Desktop CC crashed suddenly on a cold start. So I looked at these forums and found a thread that explains how to remove Desktop CC and reinstall. It worked but later in the day after a reboot it CC Desktop crashed again. Put it back, once again failed. Discovered that the preferences Office CC file has not been deleted by the CC Office uninstall App manually deleted, empty the trash, rebooted, reinstalled and it worked. Next reboot, it crashed it again. What the...
Now I'm about to throw the laptop out the window, but it became clear that I had to remove every single application under the CC and then clearing debris NOT removed by uninstall of applications. It became a nightmare after nearly 6 hours of effort.
From 23:00 last night I gave her one last shot. Uninstalling, cleaning of CC tool, kill everything, throw it in the trash, reboot and reinstall. Sam with my fingers crossed and poof, it just. Winner winner chicken dinner. Click on install both applications LI and PS, then set the computer laptop do not sleep and stop at the bed. In the morning, she did, and after a reboot, everything is good. SO FAR.
Hope this might help someone else who is having similar levels of grief.
Chris
Thank you John, but I already figured that out as you would have assumed my post. Also, I've marked as supposed message answer because I've sung on the first sentence was that it was more a comment for the benefit of others who experience the same issue. Not sure how it has changed state is an unanswered question.
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Hello, I have problems with Adobe Creative cloud to open it in Windows 10
Hello, I have problems with Adobe Creative cloud to open it in Windows 10
Please try run as administrator. Is there any message you get at the launch of the cloud creative app?
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original title: strange error on emailing photosI used Hotmail and Google Chrome on the front, send and receive emails and attachments without any problems until recently.
Lately, trying to send a few family photos (no message) I got the following error message:
"Your message seems to have triggered our spam filters. Could you edit your post and try again? Learn more. »I tried to "Learn more" and did not.The question is, how can a bunch of private photos trigger anything, especially because the real junk that reached me obviously don't.Any help with this would be most appreciated.ReadHi read,
The question you have posted is related to Windows Live Mail and would be better suited to Windows Live help community. Please visit the link below to find a community that will provide the best support.
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Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
Hello I have problem with my site, and mozilla. Google chrome, safari, explorer, opera work ok. I have Sobipro for both the company and the logos and images without work!
When I try to open the url is this:http://www.athens-dayandnight.gr/images/sobipro/entries/288/587_img.jpgwhith mozilla is the following: /images/sobipro/entries\288\587_img.jpg when ichange it------with this / work.
any idea?
Thank you
Hello, the URLS that contain-in their path are not valid. Firefox is less tolerant to errors in this respect than other browsers.
Correct the path to http://www.athens-dayandnight.gr/images/sobipro/entries/288/587_img.jpg in the source code of this site or if you don't control the contact of the site their webadmin to do... -
I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?
Hi James,
Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.
Please let us know any questions.
Thank you
Yann Arora
-
What is the problem with Creative Cloud connection update
What is the problem with Creative Cloud connection update? I tried 25 times to update, but it does not work? Can you please help?
Double-click on the creative process of cloud. which opens another window that contains a button exit.
or, click the process (to select) > click on view > click process to quit. This method brings up a window that contains the two resignation and force them to leave (in the case of quit smoking does not work).
-
Hello:
I am pleased to say that I have really only one problem left to solve. I have a Dell Inspiron N5010 with Windows 7. I started having this problem immediately about two or three weeks after the purchase of this computer. I have problems with my cursor. A Laptop store owner who corrects laptops told me ' you type you're probably hit a key that throws the slider out where you type and be aware of this. I really don't think that.
Is that the problem is that whenever I type just arbitrarily the cursor jump to other sections of my screen where I previously typed something. It's very frustrating. Can you really fix that because a tech support person told me that "which cannot really be fixed with someone to take control of your computer, or there is a problem with the keyboard". That's what he says. "It could be a problem with the keyboard" and he concluded that it might have to be taken in a store or (sent to DELL (and I say no, no, no (Amy Whinehouse)).) A lot of smiles.
But in any case this problem can be corrected as any other problem? I hate it when this cursor jumps around on the screen to the typed sections previously. It does not have it on my desk.
Please let me know.
Lavenderjade
Hello
1. the problem occurs with any particular application or all applications?
2. don't you make changes to the computer before the show?Method 1
The issue may be due to some third-party program conflicts. I suggest you perform the clean boot and check if the problem persists.How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: Follow step 7 clean boot KB929135 article to reset the computer in normal mode.Method 2
I suggest that you try to reduce the sensitivity of the touchpad and check if that helps.a. turn on your computer and log in to Windows as usual. Open the "Start" menu and click on the "Control Panel" option.
b. double-click the icon named "Mouse"... The "Mouse properties" window opens. Go to the tab "device settings". Click on the button "settings". A window titled "Properties" appears.
c. examine the left panel of the 'Properties' window and expand the option "sensitivity." Click on the option "Sensitivity to touch."
d. reduce tactile sensitivity in moving the slider to the right, to the label of "heavy touch. Experiment with different levels of sensitivity until find you one suited to your needs.
e. click the 'OK' button to close the "Properties" window Repeat the operation with the control panel "mouse". Your new touchpad sensitivity settings are now saved.
Method 3
I suggest you to update the drivers for the touchpad on the manufacturers Web site.
http://www.Dell.com/support/drivers/us/en/555More information
Mouse, touchpad and keyboard with Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows?T1=tab04 -
I have a Lenovo Windows 10 PC and have encountered some problems with creative cloud recently.
More important, I'm currently unable to open one of the applications. My membership is up to date when I check on the website of Adobe, but I ran into a problem where some kind of loop connection is produced, never allowing me to open an application. I used alternatives at the same time, hoping that it was a software bug. But recently, I'm only invited to use a trial version of the software and never reach the login screen after that trial is in place, as it is in a loop 'Validation of software '.
I have many problems with the Pro premier in recent months as well, but this is probably not the forum for these questions. I appreciate any direction or help get the apps don't works for me even once, I'm a bit sick of the use of Pixlr free when I paid for Photoshop.
Must what information I provide?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
Hello, I have problems with the digital signature on the software. It displays the error message: 2148073510. Could someone help me?
Hello
I would ask you go through the next thread once and see if that fixes the problem.
Error 2148073513 when you try to digitally sign Acrobat 11 standard
Concerning
Sukrit diallo
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