Hello my name is Vittorio agoi about 2 years have bought a student teacher licensed cs6 master collection, which has worked fine until recently. I don't know why, but now it stop working and keeps asking for my serial number. When I enter my serial No.

Similar Questions

• Lightroom (Cloud version) keeps asking for the serial number. [was: HELP!]

  I bought the plan of creative photography cloud. I downloaded creative cloud and tried to start using lightroom, but it keeps asking for a serial number and I don't have that I bought it online and it let me use lightroom help!

  Ask the serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello! I tried everything, but I can change the COUNTRY in my account ID /... don't know why but it's of the U.S.., instead of BRASIL, it is where I live.  I want to buy the first Pro app and I can not because of that... Help me!!!

  Hello! I tried everything, but I can change the "COUNTRY" element in my account ID /...

  don't know why, but it's the USA instead of BRASIL, it is where I live.  I want to buy the first Pro app and I can not because of that... Help me!!!

  Fabrizio,

  The country store & the Adobe ID, payment details must be same.

  For tax reasons, it is not possible to change the country associated with an existing Adobe ID. To work around the problem, you can create a new Adobe ID to the e-mail address associated with your existing Adobe ID see the link for instructions:

  Change the country associated with your Adobe ID

  If you wish to contact our support group for assistance, please visit this link: (be sure to connect to adobe.com with your Adobe ID first)

  CC_membership-account-payment-support

  Guinot

• I will still have my firewall turned on and off I do not know why but I tried another firewall, and it seems to work ok

  I had some trobele with my computer and had to take it when I got it. The firewall was working fine. I do not know

  If you date something on it so that it remains not.

  I will still have my firewall turned on and off I do not know why but I tried another firewall, and it seems to work ok

  Hey Roscoe,

  If you're still using MSE, I doubt there's this problem.  This made a few changes to the Windows Firewall during installation (if necessary), but certainly nothing that would cause it to turn on and off like that.  It could be malware (malware can cause anything), but frankly more sounds like a file systems or corruption or some type of problem with your Windows Firewall or security setting or your operating system in a more general sense rather than the malicious software.  I will refer you to experts who specialize in this kind of thing, but if they tell you it's a malware problem, then come back here and we will be happy to help you solve it.

  For that matter as described, please post here to get the best advice from specialists in this: http://answers.microsoft.com/en-us/windows/forum/security?tab=all which will be more than happy to help you.  You will probably need to uninstall the other firewall you have installed so they can diagnose the problem properly and without hindrance (not just disable it, but completely uninstall to be sure) - but they can tell you more on this subject.  Don't forget up next to the Windows Version to use the dropmenu to choose your version if you find yourself in the most appropriate forum for your system.

  I hope this helps.

  Good luck!

• Keeps asking for my serial number

  I downloaded CS6 Master Collection and whenever I open a program, it continues to ask me my serial number. I entered it the first two times and everything seems to work very well, but is there something I should do or can I disable this message somehow?

  FYI, there took more than 30 minutes the agent to customer that initially, I spoke to climb the case. She was refitted only after that I said that the answer that was given to me (whenever I open a product that I had to enter the serial number) has no sense and I post this in the Adobe Forums sensitize other members of the new policy of Adobe. Once she was rally new customer service representative immediately understood what was going on. This person makes a remote control to display my machine and it was a little painful watching him do the same exact things I did during these last days. But I understand that you can't be 100% sure that when someone says: they did some steps they have actually done them or has he correctly. In any case, after more than two hours, the problem was finally solved. It was resolved only when it created a new user admin in the run prompt, uninstalled the software and reinstalled, then licensed again. Finally, it is running. I appreciate your answers and try to help me solve this problem. Whenever I had problems in the past, I was always able to find a solution relatively fast in the forums. Unfortunately, this period has been very much involved. Thanks again for your help.

• Don't know why, but my page tab 9 boxes is gone and replaced by something that piggy backed another download. How can I get that back?

  I got the box 9, new tab screen set up and liked it a lot. Had to download something and something called Delta research piggy remote download and replaced my the new tab page. Never had this problem before, and I'd really like my tab page original back. Don't know how to reset it on Mozilla.

  Thanks for the quick response. Really useful.

• Cannot open my Adobe suite cS6 Master Collection. Adobe Application Manager keeps asking for the serial number.

  I've never had a problem using basic Adobe on my Mac applications. I had this installed since 2012. Last night, when I try to go to Photoshop, Premiere Pro, or one of the Adobe based products the Adobe Application Manager continues on Popping up. Telling me that the trial is finished, I had to sign up to enter my serial number or to make the Trial Version. And I went through its phases by logging provided the serial number, but unfortunately his telling me I have the wrong info set. I've never updated all Adobe based products, I was still able to use this a week before that my mac is running IOS X.

  My panic, I advanced and uninstalled all Adobe products based on my mac to start cleaning, but now that I install their back to get to the entry number series its telling me the error message even to provide the correct serial number. Can someone tell me what I else I could do, it's very discouraging to say the least.

  Cloud of reading takes up https://forums.adobe.com/thread/2089127 for some ideas

  From the above, you must disable and uninstall and run the vacuum cleaner to remove any trace

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  > downloaded each individually

  As far as I know, it will not work with a Master Collection serial number... it need to install everything and enter the serial number once for all programs

  In the end, you go in CS6 Update Manager and will find the option to tell him to NEVER check the updates and do updates once

  The information contained in my 1st answer about installing CS6 on El Capitan and assistance by an incorrect serial number message, should contribute to this point

  If not, I'm on Windows only saves links to provide assistance... I have no real experience with a Mac

• Windows 7 activation option does not exist and keeps asking for Windows genuine advantage

  Hi, my computer (Acer) is preinstalled. After a blue error screen all I could do is a total reinstall using the windows system installation from a hidden partition recovery

  Since I did this he keeps complaining about my windows is not not authentic. Also at the start, it tries to install a service pack, defective, then deletes again.
  When we look through the internet I saw several options. When I try to activate manually via computer > properties I get this:
  Activating Windows
  Status not available
  ProductID: Not available
  
  
  If the option activate this way is not available for me.
  When I search I find a program called activate windows, but from this software gives me the following error:
  Code:
  0xC0020012
  Description:
  The interface is unknown.
  
  
  When I try to run SLUI.exe I get the same error as above (0xC0020012
  If after trying that I post this question here what can I do?
  ! Below is my MGADT report:
  NB: What I find weird is that the sticker on my machine displays a different product key that I see in the third line of this report of diagnoses)
  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->
  Validation code: 0x8004FE21
  Validation caching Code online: n/a, hr = 0xc0000022
  Windows product key: *-* - WJ2H8 - R6B6D-7QJB7
  The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =
  Windows product ID: 00359-OEM-8992687-00006
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {12DC2847-4260-4A6B-A9BA-335DBF9AF590} (1)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Home Premium
  Architecture: 0 x 00000009
  Build lab: 7600.win7_gdr.130318 - 1532
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a
  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002
  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002
  OGA data-->
  Status of office: 101 non-active
  Microsoft Office Home and Student 2007-100 authentic
  Microsoft Office Enterprise 2007 - 101 non-active
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed
  Analysis of file data-->
  Other data-->
  Office details: {12DC2847-4260-4A6B-A9BA-335DBF9AF590}1.9.0027.06.1.7600.2.00010300.0.0.003x 64*-*-*-*-7QJB700359-OEM-8992687-000062S-1-5-21-2829387469-3937667865-4165914598AcerAspire M5811American Megatrends Inc.. P01-A3 20091231000000.000000 + 0002FEF3F07018400FE04130409W
  . Europe Time(GMT+01:00) Standard03ACRSYSACRPRDCT101100Microsoft Office home and Student 20071219101Microsoft Office Enterprise 20071213C184055DBF773hrZ77ewba AXfprycfTRZJEC7n0 plus81599-953-0099897-658831  
  Content Spsys.log: 0 x 80070002
  License data-->
  On a computer running Microsoft Windows non-core, run ' slui.exe 0x2a 0 x 80070426' to display the error text. "
  Error: 0x80070426
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: n/a
  Beyond: 0 x 0001000000000000
  Event timestamp: 7:13:2013 21:33
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:
  Altered Service: sppsvc
  --> HWID data
  Current Hash HWID: MgAAAAIAAAABAAEAAgACAAAAAgABAAEAonairRQvIHXsSnLx + HMKyopSpMCOggFSdlY =
  Activation 1.0 data OEM-->
  N/A
  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC ACRSYS APIC1639
  FACP ACRSYS FACP1639
  HPET ACRSYS OEMHPET
  MCFG ACRSYS OEMMCFG
  SLIC ACRSYS ACRPRDCT
  LASRYVITRAGE ACRSYS OEMB1639
  GSCI ACRSYS GMCHSCI
  AWMI ACRSYS OEMB1639
  SSDT DpgPmm CpuPm

  The product key that is different from that on the sticker is that the OEM SLP used at the factory. Its used to install Windows 7 in volume through several models of the same system.

  To change the product key to the one on the COA sticker, try the following:

  Click Start, type: CMD

  Right-click on CMD

  Click on run as administrator

  At the command prompt, type the following commands:

  slmgr.vbs - ipk xxxx-xxxx-xxxx-xxxx (to replace the specified in the current product key)

  xxxx-xxxx-xxxx-xxxx - represents your product key

  Press enter on your keyboard

  Leave the command prompt

  Restart your computer

  Try again activate by phone:

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us

• Member of cloud, but PS keep asking for my serial number [was: bad faith]

  Bought a monthly access CC Adobe, but now they ask me the serial number of the product. What should do?

  Hi Plistheus.  You can try the steps listed on this page: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

• How can I reset the permission to receive downloaded programs? This authorization has changed and I don't know why. I am the owner and the only user of this computer.

  After a long work, I learned that I'm unable to download programs such as Adobe Flash and Microsoft Security Scan.  In fact, they do not enter the folder C:\USERS\CLAUDE\DOWNLOADS\---mais they may not be recognized by the operating system (SYS 7) because for some reason any access is denied.  I looked at the book and find that Claude file is locked.  I don't know how it happened.  I tried to see how to unlock but again without success.  Can you help me?

  Thank you

  Hi Claude1112,

  Looks like you can't access the download folder. I'll help you with this problem.

  1. have you made changes on the computer recently?

  2. what security software is installed on the computer?

  3. have logged as administrator?

  Method 1.

  Start the computer in safe mode and check if you can access the downloads folder.

  Advanced startup options (including safe mode): http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

  If the problem does not occur in safe mode, then proceed to clean boot state.

  A clean boot to test if any element of service or third party application startup is causing this issue.

  How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7:http://support.microsoft.com/kb/929135

  Note: Once you have finished troubleshooting, follow step 3 in the article to start on normal startup.

  Method 2.

  You can run the Microsoft Safety Scanner to make sure that the computer is virus-free.

  Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

   

  Method 3.

  I would like to create a new user account and check if the problem still persists.

  Create a user account: http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

  If the problem does not occur in the new user account, you can transfer the files from the damaged to the new user account by using the article user account "difficulty a user profile is corrupted.

  Difficulty a user profile is corrupted: http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

  I hope this helps.

• Don't know why there are more than 1 choice of update for AReader update?

  Dear friends in Adobe Reader for IOS,

  I'm quite a beginner and still more than a beginner to ask questions in this type of forum, so I hope that you will stick with me please.  I think I should put more in the question, but I didn't. I am sure I will learn from this experience. I hope. I have a... MacBook Air w / 10.7.5 OS trying to update Adobe Reader for IOS ENGLISH and it gives me two different choices and I don't know what to do because I've never seen more than one choice. Do need to be done in order or what, I'm really confused.  Two different choices were (AR 11.0.03 or 10.1.4) any help you would be kind enough to share with me (and maybe even others), I would be very grateful for your time and your help.

  Have a great day... GOSH, I hope I did this right.  Thanks, Tai

  No problem, Tai. But you say you're a MacBook Air, so I've moved your question to the regular Adobe Reader forum. (iOS is used to run an iPad or an iPhone).

• LR5 keeps asking for the serial number, cc PS does not work...

  Hello

  I entered the photography program f and subscribed to CC for photography (LR5 + Photoshop). First, I installed Photoshop and the demo mode disappeared, perfect! A few weeks later (yesterday), I launched and installed LR 5 that I had downloaded to you same time PS, just kept on the zip file... After it is installed and upgraded to version 5.3, the demo mode is always on, continues to ask the serial number must be selected. I checked the address, the info on my account, the language on my CC adobe settings account (English value)... everything seems normal. I logged in and turned off several times.

  PS works fine, no questions asked, lr5 does not work. I saw that many have solved by changing the language setting, my language setting ios already in English. I tried to change the language of the LR5 and swich on the English problem, is still. None of the solutions or assistance?

  thanx

  Claudio

  HELLO Claudio,.

  Please try to uninstall Lightroom 5 utilities and then install it using CC desktop applications.

  Please let us know if help.

  Kind regards

  Abhijit

• I downloaded pro and it keeps asking for a serial number.  I don't have a how do they sent me

  I need my serial number for my paid subscription how do I get it

  Precast238 this is probably due to a connection error between your computer and our activation server.  Please see Sign in, activation or connection errors. CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for more information on how to solve the connection failure.

• cloud creation keeps asking for a serial number

  I tried everything suggested and it still does not.

  It is for the photograph for a month package to

  and I'm more precisely trying to use photoshop

  Please visit: https://helpx.adobe.com/creative-cloud/kb/asks-serial-number-error.html

  Concerning

  Megha Rawat

• Error 5 Lightroom and always ask for the SERIAL NUMBER

  I got a new computer that does not have a hard drive.  When I transferred 5 LIghtroom to my new imac to Time Machine of my old imac, it no longer works.  I have reviewed the documents of support and tried everything it aksed me to.  I put in my serial number every time I click on anything either, and it gives me an error message modules changing regarding failure.  I shut down the computer, I reinstalled, I gave the permissions in the preferences.  Please, any suggestions would be much appreciated.

  Hi Ruthiebear,

  I you suggest garbage please Lightroom and then reinstall it from the following link: Install Photoshop Lightroom

  As it is not recommended to install the Time Machine application.

  Once that is done, then please go ahead and put in the serial number.

  Let me know if you still receive the error.

  Kind regards

  Tanuj