Hello.. .my new mail notification does not work on my iphone 6splus for outlook or gmail

My outlook messages warn me not with the sound when mail is delivered to the Inbox.  Neither does Gmail!  They both have been configured to play sounds for the same thing.  Help, please!  Thank you!!


HI sk108,.

I understand that you are more alert audio audition for Gmail or Outlook on your iPhone. I know it's nice to be updated to new alerts without having to see your iPhone, so I'm happy to help you.

To begin, check that you can hear other sounds on your iPhone and alerts. This article contains information on how to check that:

If you hear no sound or distorted sound from your iPhone, iPad or iPod touch speaker - Apple Support

  1. Go to settings > sounds and drag the slider to Ringer and alerts to increase the volume.
  2. If you hear the sound from the speaker, follow the rest of these steps. If you hear no sound from speaker, contact Apple technical support.
  3. If your device has a ring/silent switch, make sure it's set to ring. (If you see orange, your device is configured for silent).
  4. Restart your device.
  5. Open an application that has the music or sound effects. Adjust the volume with the volume buttons or the slider in theControl Center.
  6. Go to settings > Bluetooth and turn Bluetooth off. Then, check the sound back.
  7. Plug in a headset. If you can hear the sound in the headphones, remove it, then clear any dust or debris from making headphones to your device.
  8. If your device is in a case, make sure that the case does not block the speaker.
  9. Use a brush to gently clear all debris from the enclosure and lightning connector (or 30 dock connector pin). The brush should have soft, clean and dry hair.
  10. Update your device to the latest version of iOS.

Make sure that you have also set up notifications correctly for each application. This article contains more information on this topic:

Use the Notifications on your iPhone, iPad and iPod touch - Apple Support

If after this you still not hear these alerts, let us know if you hear sound notifications for your other applications.

Thank you for using communities Support from Apple. See you soon!

Tags: iPhone

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