Hello! Someone has some problem with the haptic on Macbook 12 "2016 function? It does not work on my Mackbook.
I'm trying to figure if someone has my problem with the haptic on Macbook 12 "2016 function. The option is checked in the preferences system, but it does not work.
Thank you
Hello luigi10m,
Thanks for posting on the Community Support from Apple. From your post, it looks like your haptic feedback does not work when you click using your trackpad and the setting is enabled. I know that this is a great feature and it is important to make it work. I'll be happy to help you.
First of all, I would like to assure you that in system preferences > Trackpad > clicking silencer is not checked, that might help. In addition, it would be useful to reset the settings of the SCM. You can find instructions here: reset the management system (SCM) controller on your Mac - Apple Support
I'll also include those for you here:
- Stop the Mac.
- Plug the MagSafe or USB - C adapter to a power source and to your Mac.
- Use the built-in keyboard, press shift-control-Option on the left side of the keyboard, then press the power button at the same time.
- All the keys to unlock, then press the power button to turn on your Mac
Take care!
Tags: Notebooks
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Can someone please HELP... I don't know what to do... Transcript of the chat... May 11, 2016
Info: thank you for your patience.
In the meantime, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.
You can also chat with the experts from Adobe live on the contraction. Check out our Calendar for Ask the Experts LIVEand get 'How To' video stream live, ask questions and learn new skills!
Info: now you are chatting with Chidananda.
Please do not close the discussion window or browser tab because it will end our chat session.
Sylvain: Hello! Welcome to the Adobe Customer Service.
Sylvain: Hey Michael
Sylvain: I'm reviewing your question. Please stay on the line and do not close the chat window or browser to ensure our chat session is not interrupted.
Sylvain: I understand you have a problem with the installation of the Acrobat 9 product. I'm wrong?
Michael Schiavone: it is installed very well... it does not accept my serial number.
Sylvain: I have the serial number of the product maybe?
Michael Schiavone: your file was uploaded successfully: Capture.PNG.
Michael Schiavone: your file was uploaded successfully: Capture2.PNG.
Sylvain: Please be sure your details online.
Michael Schiavone: OK
Sylvain: thank you for your stay online.
Sylvain: you need to post your query on the Adobe Forums. Our competent team will solve your problem.
Sylvain: because we do not have information about the activation of the older products version.
Sylvain: is there anything else I can help?
Sylvain: we are always connected?
Michael Schiavone: I am very frustrated... I paid for the product. It was working fine until my computer quit. I had to reinstall on a new drive hard should not because I have to buy AGAIN. The forum was not able to help me. ADOBE is holding me ransom.
Sylvain: I understand your frustration. We have not the older version product information. So I offered you for the Adobe forums.
Michael Schiavone: Adobe forums were not able to solve this problem. When I purchase the software for $650.00 8 years ago, Adobe did NOT indicate that it was an END of LIFE.
Michael Schiavone: I want an activation code that will allow me to use my software. I KNOW that your technicians have a usable code.
Info: you will receive your chat transcript at [email protected] at the end of your cat.
Sylvain: I suggest that get you the latest version of Acrobat Pro DC where we can help you download and install it. Given that we don't have an older product version information.
Michael Schiavone: is NOT acceptable... I don't want to buy something I paid already dedicated give Me a refund and then I'll buy!
Sylvain: I'm sorry to inform you that Adobe no longer supports older products version.
Sylvain: we are always connected?
Michael Schiavone: Yes... I don't know what to do. It's like I bought a car and the wheels fell. I do not support need only a serial number
Sylvain: your serial number given is valid.
Michael Schiavone: so why now work?
Sylvain: due to a technical error.
Sylvain: so I offered you to post your query on the Adobe Forums.
Sylvain: to get your problem.
Michael Schiavone: byeWhen you ask a question you will need to provide some basic information
-Forum quick start https://forums.adobe.com/docs/DOC-5601
Mac or Windows and EXACTLY what version of the operating system?
Recent Mac AND Windows operating systems have been known to cause problems "weird."
Using a full account of computer administrator with read/write permission?
Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
-http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
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