HELMET No. Smartphones blackBerry icon when I plug in the BB Bold 9900 helmet. Help, please!
Hello
I just got my new BB bold 9900. Has updated the OS to v7.1.714. Now I see not a helmet on the homescreen icon when I plug the headphones of BB. Although I get sound when I plug from the 3.5 mm plug.
Another issue is when I receive a call I am not able to hear the call, ringing on the headset, rather that I hear from the speaker as I would when no headset is plugged.
I heard that it is a common problem when an upgrade of the OS is made. Is there a solution? Help, please!
Hello crazygamerg7,
Welcome to the BlackBerry support community.
Thank you for your question about the helmet on the BlackBerry 7.1 software feature.
The headphones icon should only appear in within the phone application and not on the home screen when connected and on a call.
The ringtone will also go through the speakers of the device and not on taking 3.5 mm connected headphones. This is normal.
Tags: BlackBerry Smartphones
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