Help and Support does not work does not correctly when you are connected to the Vista administrator account

Click the startup of Vista and in the Search box , type WINVER , and press the Enter key on your keyboard.  Please report back with the correctVersion number and build shown . Carey Frisch

Version 6.0 (Build 6002: Service Pack 2)

I have the same problem exactly as described Flashimator don't except this: the problem occurs only when I am logged into the administrator account.  Support seems to work normally in my user account.

I should add that my HP laptop has an OEM program which seems to be an overlay on the Windows Help.  It is also not available in the administrator account.

(HP Pavilion dv9260us, Vista Ultimate x 64, Intel Core 2 Duo T7200 @ 2.00 GHz, 2 GB RAM)

Thank you.

PS It is often more important to have help available when logged in as an administrator as I do only when I have to (as in the resolution of problems).

Hi Dyn0saur,

Thanks for visiting the site of the community of Microsoft Windows. In order to focus more on your particular situation, I'll split your post into a new thread.  Son of splitting are made to mitigate the confusion caused by more than one display on similar topics, which allows us to focus on each client individually.

Regarding your question, see the article following some possible troubleshooting for your question:

http://support.Microsoft.com/kb/917607

In addition, an article on content help:

http://Windows.Microsoft.com/en-us/Windows-Vista/get-the-latest-Help-content

Thanks for visiting the site of the community of Microsoft Windows.

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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