Help blackBerry Smartphones! My phone could have been ruined.

I was in the middle of the update to my phone for 4.5. During the update, it froze at the time, it was removing applications. Now I just see a circular loading plan. Now, it will reconnect to my computer and if I take the battery back in it keeps cycling. Is there something I can do?

Can try to reload the operating system using one of the following methods:

  1. http://www.BlackBerry.com/BTSC/KB03485
  2. http://BlackBerryFAQ.NET/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

Tags: BlackBerry Smartphones

Similar Questions

  • Unread message of blackBerry Smartphones when all messages have been read

    My 8830 has an unread message icon, but all messages have been read.  I even searched an unread message.  Any ideas?  It drives me crazy.

    Thank you very much!!  It worked!

  • HELP blackBerry Smartphones: 9000 "BOLD" update has been stalled for hrs now... updated Bundle 5.0 1728

    Here is my deal... I have a Bold 9000 and I decided to update today, and I'm sorry.  I had to update my computer program which I think I did.  But now it is in the case of "Update device software" and it seems to be stuck.  When I started it it said I would not be able to remove my phone or I would lock it upwards or something.  It has been 4 hours now and he said that it would be 1 or more.  He crossed the Back Up and installation steps, but it was stuck for several hours on the not reboot.  The green line has left about 1 inch and light seems to be always moving through it as if she does something.

    Now, here's the best... It seems that window open on my phone a few hours Registry Permission back.something Abu e-Mobile today trying to access telephone records now the problem is that I can't move the cursor on refuse it (what I choose) or allow options, technically, he's stuck.  I'm sure that it is holding up, but don't know what to do.  Please help as soon as possible.  Thank you

    mybbprobs wrote:

    Any suggestions?  Thank you.

    See the link below to download it and follow these simple instructions.

    First find your operator and the system operating file that you want to use.
    http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

    1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
    2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
    3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  • HELP blackBerry Smartphones... transfer contacts

    Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

    Hello and welcome to the community!

    If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

    If you made a backup of office, you can use the backup as a restore source file:

    • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

    If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

    • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

    As you use BB Protect, is also an available food source:

    • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

    You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

    • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

    This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

    Good luck!

  • Please Help blackBerry smartphones! First data from tmobile phone Blackberry on curve 8520!

    Hi all!

    How are you all? As you can see I am new to the Blackberry community.

    I have the Tmobile monthly plan $ 50 (prepaid) conversation/text/data unlimited, up to the first speed of 4 g of 100 MB.

    Now I see the bottom of tmobile there blackberry user supplementary pay $ 10 per month. (Quoted below from t - mobile.com)

    "Includes access to BlackBerry, BlackBerry Messenger and BlackBerry App World messaging for your BlackBerry device.

    Anyone know if the internet will work and be able to access the foregoing without paying the extra $ 10

    If, then, what is the way around him? : Winkiss

    Hi and welcome to the forums Kreyol!

    A few places to visit: Blackberry 101     tips & tricks

    You want to contact your provider (T-mobile) and make sure that you have THE Blackberry data plan.

    Happy to welcome you!

  • PLS HELP blackBerry smartphones! High utilization of the processor to 100% (v6.0 Bundle 3049) because of the net.rim.io.impl module

    (my 3rd attempt to get support on this critical issue)

    .

    Hello

    .

    I have improved my Torch (9800) a week ago and have been noticiing serious battery drain issues.  The problem is VERY persistentand happens most of the time.  I am currently on OS v6.0 bundle 3049 (v6.0.0.706, Devils, 6.6.0.246).  My Wifi and Bluetooth are always TURNED off.  Only by using the Bell service provider network, for which I have all 5 bars available.

    .

    I investigated further and found that the Blackberry system software was running with more than the processor - especially in the high 90s.  And this corresponded over the hours until the battery was dead.  I have since deleted all the apps I have suspecpected - such as the Office of Nice and LinkedIn.  But the problem persists.

    .

    I also close all antennas - mobile network incl., and there is no change after 15-20 minutes.

    .

    Battery pull was made several times, as I checked and there are no new updates of OS.

    .

    Now, currently, only the Basic apps are loaded (Alt-Back): home, BBM, phone, Messages, Borwser.  All other applications are closed or exit.  The only antenna work is for the Bell network.

    .

    Further study in the modules of the system software of BB, I found that the net_rim_io_impl, is her consuming ALL the CPU.  I don't know where/what this module does - so I'm not clear on this service within the BB I can disable (OFF) to get rid of the issue.  Or soft. I can remove it to clear the issue.

    .

    Please see the following screenshots, the CPU for the system a little, drops as Options use a part, otherwise it goes back 90 years, if left alone: -.

    And in the system software of BB: -.

    .

    Please help and guide, with either a fix to the module, or via a workaround solution, in which some service can be stopped or a setting can be changed to avoid this battery drain.  This is my 3rd attempt to request for help - so far that anything is coming - not even an acknowledgment that there is a problem, or how I can get help.  I'm still in the warranty period of 12 months.

    .

    Thank you!

    I reload the OS at this point and not restore data after, it comes to prove that the device is ok.

    You could make a backup and try to wipe it too if ok start selective points files until you find out what is the cause.

    help reloading here

    http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

  • Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

    Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

    Thank you very much!

    I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

    Cricket33

    KB10376 Remove applications from the BlackBerry smartphone

  • BlackBerry smartphones updated phone number

    Hey guys, I know this problem has been published several times, but it seems to me that my problem is slightly different from other peoples.

    I have a Blackberry Curve 8520, I install on that Version 4.6.1.314. On my laptop, I have a blackberry Version 6 software. Im running windows 7 64 bit.

    I connect my blackberry to your laptop using the usb data cable I click on device and then update device (as seems to be the only way I can update my phone is this way). It comes up saying that the software that I have now is the latest version, even though I know this isn't. Ive also went to the blackberry website and tried to download the software from there to try and manually install but when I click on download it asks me to connect my phone, once I do that it checks with my phone and said once more no update available. If I do not connect my phone I can't go any further.

    I called my provider orange they me connected to the blackberry service, after talking with them they informed me that because I bought my blackberry of the carphonewearhouse and that sound is a SIM free (open to all network carriers) phone that I'm not able to upgrade my phone software.

    So, to summarize

    Update says no update is available with the V6 with desktop application

    Cannot manually download the blackberry Web site operating system because it asks me to connect my blackberry and then says no update available

    support BlackBerry at Orange seem to think it's maybe because my phone is SIM free

    Can you please help me as I would really like the features that the OS 5 Version and it seems to be a better operating system altogether, I know it may be a lot, but when it comes to this sort of thing with mobile phones not terrible im home.

    I could really do with some giving me instructions step by step on how to update the phone and where to get updates from.

    Thanks in advance if anyone can help me

    :-)

    Hey, it's been covered here many times.

    First, look for ANY release of carrier for the device, model 8520 you want to install.

    For example, the last official version for the 8520 comes from AT & T (v.5.0.0.822)

    Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

    Then. First, download the file of the OS:
    https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

    Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

    1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
    2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
    3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  • Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

    I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

    Hello tooblackish

    Welcome to the Forums of the BlackBerry Support

    Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

    To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

    KB10040  : How to display or remove installed application on a blackberry smartphone   

     

    Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

    Try it and tell us how it goes.

    _______________________________________________

    Please note:

    If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

    KB20554 How to back up and restore the BlackBerry Messenger contacts list 

  • BlackBerry Smartphones 2 phones registered to the same email addy for causing bbid to bbm problems

    I had a bb curve 8520 which I forwarded to my daughter that I had a curve 9320. When I implemented the new phone, I used the same email that I got on the 8520. A few days that I have improved the bbm and so does my daughter. Some how his contacts then appeared on my phone n bbm does not work on the 8520. the icon is ther it said installed but does not work. I called virgin who said that they were sorted and bbm should be resumed after 24 hours but is not. How can I fix?

    Hello ladychelle

    I guess you have already BIS on both of your devices, so first of all restart your device by removing the battery while your device is turned on, wait a minute then reinsert back .after restarting check if it allows,

    If the problem persists then register your handheld computer on your corporate network, for the help, see this KB:

    KB00510 : How to register a BlackBerry smartphone with wireless network

     

    (receive a recording message in your message)  After receiving another battery pull reboot, then try again.

  • Help blackBerry Smartphones with Blackberry-contacting

    Hello

    I hope someone can help me.  Curve daughter 9300 has been gel market for a few months, but now is causing major problems.  The only way to fix this is to take out the battery for a while.

    As the phone was less than a year, I brought back to the store where you bought it, he was sent away and took 2 weeks to return.  They initially said that there was no fault with the phone but said then it was not actually watched as the envelope had been changed.  My daughter has managed to break the original envelope, so it has been replaced by exactly the same black case.  They refuse to do anything despite the phone may not be fit for purpose IE does not properly.

    I spent last week, fight with the retailer, but nothing helped, they just isn't any service to the customer and are not interested.

    Can someone advise how to contact Blackberry in the United Kingdom please.

    Thank you very much

    Engadine wrote:

    I spent last week, fight with the retailer, but nothing helped, they just isn't any service to the customer and are not interested.

    Can someone advise how to contact Blackberry in the United Kingdom please.

    Hello and welcome to the community!

    To answer your specific question... RIM offers zero first line support to end-users, including warranty... all support starts with the carriers, resellers and authorized service centers, all who can degenerate case RIM free of charge for the end user. Contractually, you have no free path to work around the shop, you work with and try any official escalation rim... as your warranty service provider, they have the responsibility to repair your security under its contract terms. I suspect that, when you read your real contract, you'll find that they are indeed correct in their assessment.

    There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

    It is also perhaps a few good reading here:

    But, overall, from your description, I don't hold much hope... If you have cancelled your warranty in effect, it is about the end of it.

    Good luck!

  • Help blackBerry Smartphones! suspended account!

    I have a blackberry 8900 unlocked phone. I used T-mobile services for a long time, and after changing my provider my email settings have been suspended. He worked the first two days but now whenever I try to open my email settings I get this message: "your account has been suspended, please contact service provider".

    My BBM and browser work well, it's just the e-mail settings. I tried to contact my current provider and they say everything seems to be ok with my internet settings!

    Help please!

    Hi and welcome to the forums!

    This error has nothing to do with your internet settings. On the contrary, it has everything to do with your BIS account to your carrier. You must contact them again and get them to intensify their personal BB support (and maybe different people out there)... they control your BIS account and only they can unlock it.

    Now, my advice would be different except for one thing... you said, he worked on the new carrier for a few days before failing. What is happening is that your BB PIN is locked to your carriers BIS account. When you change carriers, the first carrier to release their BIS ANKLE. Only then can the new carrier account BIS for your PIN in their system. But, since you say it worked for a few days on the new carrier, this does not seem to apply...

    Good luck and let us know!

  • Problem in BBM blackBerry Smartphones - I do not have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel

    I don't have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel. Help, please!

    Thank you!

    Then you can try upgrading the BBM to the latest version available for your device?

    Make that first make a local backup of your BBM contacts, after backup, delete or uninstall any existing version of your BlackBerry. On your home screen, go to Options > Advance Options > application > BlackBerry Messenger > delete BlackBerry Messenger of this list (highlight BBM press on the menu key and select delete)

    KB10040 : How to view or delete the application installed on a blackberry smartphone 

    Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back.

    Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your device.

    _______________________________________________

    Please note :

    If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

    KB20554 : How to back up and restore the BlackBerry Messenger contacts list

  • Help blackBerry Smartphones! Issue of Curve 8520

    Hi all

    Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

    Help, please

    Hello and welcome to the community!

    (Credit JSanders)

    There are two methods for recovering for you to try:

    Method 1:

    • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
    • You will get three options: try again, update or cancel; Click Refresh.
    • Once, it is at the stage of initialization of 'pocket', insert the battery.
    • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

    Second method:

    • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
    • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
    • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
    • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
    • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

    Good luck and let us know!

  • Reset E-mail - HELP blackBerry smartphones!

    Recently, my email address has been compromised on @rogers.com. I changed my password through my laptop which in turn prevented the emails from my blackberry... When I get to send parameters on the blackberry and type user name and password, he continues to say he has a blank user name and I can't move forward.  I followed the instructions according to the blackberry Web site, I contacted rogers my service provider twice and my mobile operator Virgin twice without getting anywhere.

    I'm ready to give up the blackberry and mobile phone operator.

    Type www.blackberry.com/integrate in the browser on your phone and use the user/pass combo, you recently created on your laptop.

    Let us know if that helps you.

Maybe you are looking for