Help! -Desktop HP Envy locked computer

I'm working on the computer of a friend who is a photographer.

She has a HP Envy.    Recently two problems happened at the same time.

She did an automatic update that killed somehow out of his internet connection and its msn password got screwed up.

On the screen, it has a red X through the internet connection icon.   It will say that it is connected but it is not connected.   I tried wireless and ethernet cable.

Update the password for msn easily.    So now that we know what should be the password, however, because the computer cannot connect to the net, you don't find the changed password.    If we are always locked.

I talked to the Helpdesk repeatedly.    They recommended that make a good backup, then just restore the computer to factory resets in the hope that it will address the problem of internet connectivity.

The problem with this, is that it has almost 1000 GB of pictures only.   (not to mention documents, emails, etc.)

So when I try to save it, I get an overflow error telling me the computer does not have enough space for the same number files.

When I tried to save only photos, it lasted 5 hours and was still 2% for backup.

The computer has a Bank of 3 hard disks, total 4 TB.    I also tried to use an adapter to read those directly on another computer via USB but I have yet to find an adapter that will read the readers.

I'm getting desperate.    Can anyone suggest and adapter that works, or a path in the computer that will bypass the signon msn.      Anyone?

CD

Hello @Chrisd1234,

I understand that your friend's computer has received an automatic update that locked out of his computer and you are looking for assistance. I'd be happy to help you, but first of all, I encourage you to publish your product for your computer number. I'm a link a HP Support document below that will show you how to find the number for your product. So, if you could indicate what operating system you are using. And if your operating system 32-bit or 64-bit like this and the product number I can give you accurate information.

How can I find my model number or product number?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?

Will you please re-post with the information requested and I would be happy to provide assistance. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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