HELP: error code 800b0100 when you run the KB981332 update

I am bang of ideas on it - have been trawling the foums, connected issues with HP and MS and all without success so far. Other updates seem to run OK.

I have fairly new CPQ Presario notebook with factory version Windows 7 Home Premium 64 - bit preset with the trial versions of Norton Internet security and online backup. I deleted the backup utility and modernized purchased NIS 2010 edition.

Latest updates installed successfully are KB971468, KB972270, KB974431 (35 listed) etc.

As I don't have an OEM CD or DVD as a set of HP Recovery DVD. I seem to have only 1 option, or so say MS supports, namely restoring in the construction of the plant and start over. Needless to say, I don't want to do that.

I tried a lot of things probably too many to mention including CFS, deleting the SoftwareDsitribution files. removal of NOrton (removal tool) etc. Am desperate for more help - surely to goodness it is possible to fix this without wiping everything.

Contents of log files ON:

Preparation of control system was updated.
Binary version 6.1.7600.20667
Package, Version 8.0
2010-05-14 15:00

Checking Windows Service Packages

Checking of manifests package and catalogs
(f) CBS MUM corrupt 0x800F0900 servicing\Packages\Package_2_for_KB981332~31bf3856ad364e35~amd64~~6.1.1.0.mum line 1:
(f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB981332~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM corrupt 0x800F0900 servicing\Packages\Package_for_KB981332_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum line 1:
(f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_for_KB981332_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM corrupt 0x800F0900 servicing\Packages\Package_for_KB981332~31bf3856ad364e35~amd64~~6.1.1.0.mum line 1:
(f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_for_KB981332~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking package Watchlist

Watchlist checking

Checking packages

Control components store
(f) CSI shows all zeros 0 x 00000000 winsxs\Manifests\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.20662_none_a4eb348760a82021.manifest amd64_microsoft-windows-writing of scripts - vbscript_31bf3856ad364e35_6.1.7600.20662_none_a4eb348760a82021
(f) CSI shows all zeros 0 x 00000000 winsxs\Manifests\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.20662_none_af3fded99508e21c.manifest wow64_microsoft-windows-writing of scripts - vbscript_31bf3856ad364e35_6.1.7600.20662_none_af3fded99508e21c
(f) CSI shows all zeros 0 x 00000000 winsxs\Manifests\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16546_none_a47b38bc4776add1.manifest amd64_microsoft-windows-writing of scripts - vbscript_31bf3856ad364e35_6.1.7600.16546_none_a47b38bc4776add1
(f) CSI shows all zeros 0 x 00000000 winsxs\Manifests\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16546_none_aecfe30e7bd76fcc.manifest wow64_microsoft-windows-writing of scripts - vbscript_31bf3856ad364e35_6.1.7600.16546_none_aecfe30e7bd76fcc

Summary:
Seconds executed: 456
Find 10 errors
CSI shows all zeros Total count: 4
CBS MUM corrupt count: 3
Total corrupt CBS catalog number: 3

Unavailable repair files:
winsxs\manifests\amd64_microsoft-Windows-Scripting-vbscript_31bf3856ad364e35_6.1.7600.20662_none_a4eb348760a82021.manifest
winsxs\manifests\wow64_microsoft-Windows-Scripting-vbscript_31bf3856ad364e35_6.1.7600.20662_none_af3fded99508e21c.manifest
winsxs\manifests\amd64_microsoft-Windows-Scripting-vbscript_31bf3856ad364e35_6.1.7600.16546_none_a47b38bc4776add1.manifest
winsxs\manifests\wow64_microsoft-Windows-Scripting-vbscript_31bf3856ad364e35_6.1.7600.16546_none_aecfe30e7bd76fcc.manifest
servicing\packages\Package_2_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.mum
servicing\packages\Package_for_KB981332_RTM~31bf3856ad364e35~AMD64~~6.1.1.0.mum
servicing\packages\Package_for_KB981332_RTM~31bf3856ad364e35~AMD64~~6.1.1.0.mum
servicing\packages\Package_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.mum
servicing\packages\Package_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.cat
servicing\packages\Package_for_KB981332_RTM~31bf3856ad364e35~AMD64~~6.1.1.0.cat
servicing\packages\Package_for_KB981332_RTM~31bf3856ad364e35~AMD64~~6.1.1.0.cat
servicing\packages\Package_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.cat
servicing\packages\Package_for_KB981332~31bf3856ad364e35~AMD64~~6.1.1.0.cat
Operating system: Windows 7

technical skills: intermediate
First name: John
First name: Bury
Phone: 02380780446
E-mail: * e-mail address is removed from the privacy *.

Initially I just installed the NIS bought without removing the trial.

During the period 60-day trial free NIS already expired by the time where you have installed the version purchased NIS? [Yes/No]

The foregoing despite...

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135

I suspect that one or more protections in real-time of NIS may interfere with installation ofKB981322. Contact the Norton Support for assistance or see if KB981322 will install after a "clean boot" by KB929135.

In turn, and if you have no material yourself did use following specific support security update...

Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

Or you can...

Start a free Windows Update support incident email request:
https://support.Microsoft.com/OAS/default.aspx?Gprid=6527

Buying to meet problems installing Microsoft security updates also can visit the following page for assistance:https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site:http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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