Help/Explorer Windows and support issues

Similar Questions

• HP G71-340US help and support issues

  When I click on one of the help of HP and support functions, such as maintaining or PC Health Analysis, I get the following error message:

  Windows Script Host

  Script C:\\Windows\Help\OEM\scripts\LaunchHPSF.jse

  Online: 58

  Char: 3

  Error: The system cannot find the specified file

  Code: 80070002

  Source: (null)

  This error message appears on all categories in Help and Support. I'm currently having problems with internet explore stopping and HP have downloaded an update from the pilot. It's the only changes I made to my computer other than updates that are recommended by HP.  Does anyone have an idea how I can solve this problem?

  Hello

  Looks like some files are missing or damaged. You must repair or reinstall the product. This is the link to download:

  http://h18021.www1.HP.com/helpandsupport/HP-self-support.html

  Kind regards

• need help with aid and support

  The help button and Support in the start menu does not work when I click on it. Nothing happens. Why should it be? I recently changed from IE to Firefox. That is why? One of you, kind people out there have any ideas how I can get it back please?

  The help button and Support in the start menu does not work when I click on it. Nothing happens. Why should it be? I recently changed from IE to Firefox. That is why? One of you, kind people out there have any ideas how I can get it back please?

  Method 1

  1. Start > run > services.msc > OK
  2. Scroll and select 'help and Support '.
  3. Right click and select Properties
  4. Set the startup type to "Automatic" or "Manual" and start the service.

  No "help and Support" in the Services? Then method 2

  1. Open Windows Explorer and verify that it is set to "Show the hidden files and folders" (Tools > Folder Options > view)
  2. Click C:\Windows\inf\pchealth.inf, and then select Install.

  If you are prompted to insert a Windows XP CD but did not, the necessary files will be in one or more of the following locations

  • C:\Windows\ServicePackFiles\i386
  • C:\Windows\PCHealth\HelpCtr\Binaries
  • C:\Windows\System32

  3. restart when finished.

• Explorer Windows and Windows Live Mail does not.

  If I try to create a new folder, Windows Explorer stops responding. In other words, when I create a new folder and name it, after farm the naming dialog box, Windows Explorer stops to answer and the name of the folder has not changed (it is still new folder). If I use the task manager at the end of the Windows Explorer, to the revival, the new directory name. A second problem is that Widows Live Mail has also become insensitive, since its launch. I went back to two restore points, but no help. This happened when I tried to download an update of map on Garmin website (may be a coincidence). Delete all files takes a long time. For awhile, the dialog box indicating that the substance was sent to the trash was insensitive, but I have not seen that for a day or two. With assistance from a restore point will not work in normal windows, but it seemed to work in Mode without failure.

  What really was the problem:

  Mick,

  Because you offered advice so quickly, I tried you can see how I solved my problem. I did all that you suggested, but nothing helped. However:

  I've done some thinking on this windows live mail and the creation of a new directory have in common. The answer I came up with that was indexing. I tried to change the "indexing options" but this dialogue has also been insensitive. So I went to administration-> Services tools and attempted to stop "looking for a window. It would not stop. I disabled it and its entries to try again and restarted. I have Windows Explorer back and will then attempt my email.

  OK, this has solved the symptom, but does not solve the problem (I don't have work indexing).

  Thanks for your help,

  Mark

• Help please - Windows update - restart issues (and upgrade to Windows 10 questions?)

  Hello

  I wanted to switch to Windows 10 but got stuck on the "start download" page, as have other users.

  Looking through the other questions on this site, I have seen that Windows update may need to complete before you start with Windows 10.

  I had not run windows update for a long time I thought that would mean Windows 10 would install and I wasn't ready for this, but now I am.

  Then I ran windows update and more than 150 updates have been installed.

  However, he now says:

  "Restart your computer to install important updates

  Windows cannot update services and important files while the system uses them.  Save... "

  I rebooted, shut down, rebooted several times, but this message continues to appear in the Windows Update window.

  Still, the update of Windows 10 stuck initially download.

  I ran disk cleanup in safe mode, as well as normal and tried to restart, but it did not help.  I tried the troubleshooting windows update option, but this did not help.

  I used two tools, the Microsoft FixIt who did not help and a WindowsUpdateDiagnostic.diagcab file which allows to find the two errors and saying: he fixed them, but this still does not work, IE always ask me to restart and Windows 10 gets stuck to download from.

  The two problems it finds are listed as:

  "Windows Update error 0 x 80070005(2016-05-30-T-08_49_44P)" and is listed as fixed

  "Problems install the latest updates" and is considered to be fixed.

  I am at my wits end and would be really grateful for the help.

  If this becomes technical, please help me in using a step by step method or referring to one for me.

  I have a laptop of Toshiba Windows 7 64-bit.

  Thanks in advance

  EDIT: I ran the above diagnostic tool and the error was fixed progresses over time, that is to say it is correct to say 09:03 now...  Also, to revise accordingly the so-called updates installed, many of them, but not all, have the status of a failed.

  What to do about all this?

  I suggest you to download the tool for creating Windows Media 10 ISO and make a place in upgrade.

  Download the update of Windows Media Player 10 tool creation build 10586:

  http://www.Microsoft.com/en-us/software-download/Windows10

  How to download an ISO using media tool:

  http://www.tenforums.com/tutorials/9230-Windows-10-ISO-download.html

  How to make a upgrade in Place using method 1:

  http://www.tenforums.com/tutorials/16397-repair-install-Windows-10-place-upgrade.html#step6

  If this does not work please restart your computer and wait 20 minutes for the system to operate before you download the information needed to help me investigate your problem. When the review much, not Event Viewer log files all problems show in the period immediately after the computer has booted.

  Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. If the report is in one language other than English, please indicate the language.

  Please download and share with everyone a new copy of your log System of your event viewer on your disc one and post a link here. It allows to avoid confusion if you delete all previous copies of the log files of your OneDrive.

  To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

  For assistance OneDrive see paragraph 9.3:

  http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

• Disappered DVD player in the explore window and Device Manager

  Dear Sir.

  I installed window xp sp3 yesterday, after logging in, I found that the disappered from dvd in windows explore, and also in the Device Manager console, but twist is when I start my pc, it's showing this sata device that is my dvd with the model player is found. Please help me in this terrible situation.

  Thank u
  bintou maniquet

  Please try following the instructions in the link below for CD/DVD drive issues.

  http://support.microsoft.com/kb/982116 - your CD or DVD cannot read or write media.

  http://support.microsoft.com/kb/982116 - your Cd or DVD drive is missing or not recognized by Windows or other programs. XD

• Explorer Windows and Logon Screen saver

  I am a user of Vista Home Basic.

  Windows Explorer does not appear to run correctly in my laptop. Whenever I open my computer, or anything else, I have to wait for more than 10 minutes to access the file.
  In addition, once the file opens and I try to open another auxiliary file, it does not respond even after 15 minutes. Finally, I am made to end the explorer.exe process and restart it again.
  And sometimes, when my laptop is idle for more than an hour, it shows a blank grey screen with only the taskbar at the bottom and nothing else. Help, please.

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave leftovers behind which can cause strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes without doing anything - then right click on the task - bar
  The task manager - take a look at stored by - Services - process - it is a quick reference (if you have
  a small box in the lower-left - show for all users can check only).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG and then display a list of the people here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out what are the files, registry keys and other objects processes have opened, the dll
  they loaded and much more. This exceptionally effective utility will show you even owned by each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to startup automatically when your system boots and you
  opening of session. Autoruns also shows you the full list of registry and file locations where applications can configure auto-
  start the settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  WhatsInStartUP - free - this utility displays the list of all applications that are loaded automatically when Windows
  starts. For each request, the following information is displayed: Startup Type (registry/Startup folder).
  The command - line String, product name, file Version, company name, location in the registry or the file system,
  and much more. It allows you to easily disable or remove unwanted programs that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window Watcher says it all, reporting of any window created by all running programs, if the window is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,.
  version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This
  because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
  pilot - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• Hide / disable - Explorer Windows and Internet Explorer buttons in Adobe Reader 9.0

  My company manufactures a screening of blood Analyzer in an embedded Application. We use MS WES 7 & TenAsys respondent on our instrument. We went from Adobe Acrobat Reader 8.0 to 9.0. In addition, versions do not work with our legacy application. Adobe Reader 9.0 has two new buttons, one for Windows Explorer and one for Internet Explorer, Adobe Reader 8.0 not having not. We cannot go back to 8.0. We want to hide / disable these two new buttons, because we do not want our clients to use Windows Explorer to get on our request for hard drive. How to hide / disable these two new buttons? Is there a setup method or registry entry that will allow us to achieve?

  Hi brianm10194484,

  This request has been marked as supposed replied, so I wanted just to confirm if the issue is resolved?

  Kind regards

  Nicos

• Additional details for Explorer Windows and Extraction

  I customized the display to view information of media with file, such as the duration, bitrate etc.. How the dump in the text file?

  Could not find all the parameters with the Dir command to dump this special items.

  Thank you

  BhaktaVatsal

  This can be done by using scripts. If you are interested, here's some background info.

  Microsoft Windows 2000 Scripting Guide - get extended file properties:
  http://TechNet.Microsoft.com/en-us/library/ee176615.aspx

  More examples (meta-data output to a txt file)

  https://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/5712a1a177c01f80?hl=en

  https://groups.Google.com/group/Microsoft.public.scripting.VBScript/MSG/fda95a0880cd95d4?hl=en

  Ramesh Srinivasan . The Winhelponline Blog
  Microsoft MVP, Windows desktop experience

• HH.exe crashes - lost connection to the online help and Support window

  HH.exe crashes - lost connection to the online help and Support window

  SYSTEMATICALLY, FOR MONTHS, WHEN I SEARCH WINDOWS HELP I got THE MESSAGE.

  "You have lost your connection using Windows and Support website. . Try to connect again. "
   

  Windows Error Reporting shows several times:

  1. HH.exe hangs and does communicate with Windows
  2. MsSearch TerminateProcess & #x000d
  3. ApphelpSoftBlock & x000d #.

  I have no problem connecting to Windows Web sites otherwise or to other sites on the web.

  Can someone tell me how to fix this?

  (I'm running VISTA 32 bit)

  Hello

   
  This behavior is caused by a corrupted or damaged HH. DAT file.
  
  This may occur if Antivirus or a firewall, you have installed the program it blocks.
  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-Firewall-on-or-off
  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks

• help and support window

  When I click on something the Help window and support opens on its own will be closed not unless I go to the taskbar and right click and close

  When I click on something the Help window and support opens on its own will be closed not unless I go to the taskbar and right click and close

  Suggestions...

  1 use your AV and do a virus scan.
  2. after the virus scan, do a file system check... sfc/scannow
  Here is the tutorial: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
  See if the problem is gone after that.

  t-4-2

• Sansa Clip is not display or play WMP and Explorer Windows files are on it

  I used the Clip fortunately because I first had and managed to put in place.  I keep a large stock of podcasts on it and update the element using WMP sync several times a week when the podcasts are updated.

  I installed the 1.01.29 updated firmware when it came out.  (From Windows Explorer it shows as 1.01.29A for some reason any.)

  Since then, many of the podcasts that I already had on the Clip, which I listened to several times, became invisible and unplayable on the Clip.  However, I can see them in Explorer Windows and WMP, for example from the view of the Albums.  (I don't know why the synchronization WMP process puts podcasts on the Clip of music, rather than podcasts, but I don't really like).

  I deleted all the files, reformatted the Clip and put the files back on.  Same story.  I also tried the addition of files that don't have no/plan lounge pulling them to the Windows Explorer.  Same story.

  The really strange thing is is not random which arise and which don't.  All the podcasts in German, old and new, two web sources, view and play very well.  All podcasts new and French I had do not show in the display of the item.  Front of 1.01.29 all the files from the two sources has shown / played very well (with one exception, which I will post on separately.)

  Does anyone else have this?  Any ideas?  Can I send sample files which work and which don't work for Sansa support if requested.

  Place podcasts in the podcast folder, or make sure that the tag ID type is set to Podcast.

• Windows Explorer closes and restarts (?) when I right click on a file photo.

  One time, I installed a software to go with a slide scanner. The software changed to the default program for photo files and then proceeds to seize up after that about 12 slides have been scanned. I removed the software, but every time I do a right-click on a file photo, jpeg, gif, bitmap, etc., or try to open the file menu when one is highlighted, close all Windows Explorer Windows and icons in the taskbar and desktop disappear for a while. The last two return after a minute or two, but not all open windows. Other programs such as Internet Explorer or MS Word are not affected.

  I suspect that the defective scanner software installed an entry in the context menu. Search for it and delete it using the ShellExView free program:

  http://www.nirsoft.net/utils/shexview.html - ShellExView

  Make a right-click is slow or weird behavior caused by context menus management - http://windowsxp.mvps.org/slowrightclick.htm
  Manage the entries in context menu for folders, readers, and the Namespace objects - http://windowsxp.mvps.org/context_folders.htm MS - MVP - Elephant Boy computers - Don ' t Panic!

• Explorer Windows 7 stop working and restarts

  Hi, Win 7 Explorer systematically will stop working if I Rt click on one of my drives and select [Properties].  I put in a boot environment and there is the same problem. News from the event viewer are as follows:

  The failing application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2

  Name of the failed module: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab

  Exception code: 0xc0000005

  Offset: 0x000000000000ae72

  ID of the process failed: 0xe98

  Start time of application vulnerabilities: 0x01d17737117cf4a3

  The failing application path: C:\Windows\Explorer.EXE

  Path of the failing module: C:\Windows\system32\SHLWAPI.dll

  Report ID: f8005a32-e32a-11e5-b3f1-5404a62b1ba9

  The problem occurred only while working in Win 7 Explorer window and the event seems to point to SHLWAPI.dll. All drivers are up to date, as well as all windows updates.  Do you have any suggestions?

  How to do a repair installation to repair Windows 7

  This will show you how to do a repair installation (aka: install upgrade on-site) for fix your currently installed Windows 7 and preserve your user accounts, data, programs and drivers of the system.
  http://www.SevenForums.com/tutorials/3413-repair-install.html

  No-reformatting of Win7, non-destructive reinstall
  http://WindowsSecrets.com/top-story/WIN7S-no-reformat-nondestructive-reinstall/

  ================================================================

  Need to install a Windows 7 Installation DVD to repair

  February 6, 2015, Digital River links for different versions of Windows 7 are functioning is no longer, as an alternative (as long as you have your product key) you can use the link to the Microsoft recovery software web page: http://www.microsoft.com/en-us/software-recovery

  Note: You may receive a notice to connect with the manufacturing of PC if you have a key OEM supplied with your computer, but it can't hurt to try. Also note that this site may return an incorrect language for the product key that you entered. Please read the articles in this wiki below are a possible solution.

  More information and alternative resources:
   
   
  If you have a friend with a version of "Retail" (Full or upgrade media, only in the media that you don't need their key) of the installation DVD (should be the same as your key was for: Home Premium, professional or Ultimate) it will work with your "Retail" or "OEM" product key, if you need to reinstall or repair Windows.

  Read the following articles on the Wiki:
   
  Create your own ISO file from a Windows 7 installation DVD:
   
  http://answers.Microsoft.com/en-us/Windows/wiki/Windows_7-windows_install/create-your-own-ISO-file-from-a-Windows-7/a344df19-b535-4420-a58f-4898ac7416ec

  How to create a Windows 7 universal installation DVD or a USB Flash drive:
   
  http://answers.Microsoft.com/en-us/Windows/wiki/Windows_7-windows_install/how-to-create-a-universal-Windows-7-installation/15183b74-4478-4647-84dd-6d6431f1cfa4

  How to get Windows 7 spare filter
   
  http://answers.Microsoft.com/en-us/Windows/wiki/Windows_7-windows_install/how-to-obtain-Windows-7-replacement-media/f749fc0e-8bc7-40ba-8d8e-38572cbe6669

  J W Stuart: http://www.pagestart.com

• Explorer Windows keeps accidents especially when watching videos

  Help, please... 4XS a day at least

  Source

  
  

  Internet Explorer

  Summary

  
  

  Stopped working

  Date

  
  

  12/02/2014 19:49

  Status

  
  

  Report sent

  Description

  Signature of the problem

  Hello

  By the Explorer are you referring to Windows Explorer or Internet Explorer?

  The title says the Source Internet Explorer and Windows Explorer.

  If you stream video using Internet Explorer, please follow these methods and check if it helps
  Method 1:
  Playing video files crashes or blocking Internet Explorer - Windows
  http://support.Microsoft.com/mats/video_freezes_or_crashes/

  Method 2:
  Hardware acceleration using the GPU in your PC to speed up graphics-heavy tasks like video streaming or online gaming. Turn it it turns off and check the issue.

  1. Open the office and then tap or click the Internet Explorer icon on the taskbar.
  2. Press or click on the Tools button and then tap or click options Internet.
  3. On the Advanced tab, select made software use instead of GPU rendering.
  4. Press or click OK, and then restart Internet Explorer for the changes to take effect.

  Let us know if it helps. If the problem persists, we will be happy to help you.