Help for problems with the functionality of Capture from Adobe

Hello

I recently installed Adobe Capture on my Smartphone (Android device) and the app is very cool.  However, after a few weeks of use, the software stops working.  I uninstalled the software and reinstalled to see if that would help solve the problem.  Unfortunately, it has not solved the problem.  Adobe does not provide an over-the-phone technical support for this product, so I hope someone here can help.

Recreation of question:

When you start the application, there are four 4 functions:

  1. Colors
  2. Forms
  3. Brushes
  4. Looks like

In the lower right corner of the screen, we see a sign '+', which, depending on which function you select, invite the user to 1) select from the cloud or 3) take a new photo 2) select a picture in the camera.  When you select an option, Adobe Capture executes the designated function and the State final changes / outputs on the picture are visible.

However, when you try to accept or to save changes / outputs, the screen seems to hang up and return to the initial splash screen.

Can provide you any assistance?

Thank you!

Jerry

Hi Jerry,

I'm really sorry that capture does not work as it should. This is a known issue in the app and the team is working on a beta version with a fix. I hope that it will be available before the end of the week, but I'm not totally sure of the timeline.

I know we'll get it on Adobe Android Apps - community - Google +, then join this page and you will be informed as soon as it is available.

A couple of other things:

It's an incredible description of the problem you are experiencing. Thank you very much for going into details so. It makes a huge difference when engineers are trying to understand what is happening.

If please post here or contact us through the app (tap on the draw icon, then give us Feedback) whenever you need help. Sometimes on the weekends, I'm a little slow, but during the week, I'm trying to reach people as quickly as possible.

I hope this helps.

Sue.

Tags: Adobe Capture

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