Help, INternet explorer does not work after windows update

One day, the computer automatically downloads and installs the programs that are recommended by microsoft windows.
 
After installation, my INternet explorer does not work.

It reads:

Windows could not access 'ie.redirect.hp.com '.
Windows received an HTTP error message: 403 (refused).
-> If this problem is consistenly prevent windows to connect to several sites on the Internet, contact your network administrator or your ISP.

Then I click ok, and then try to go on 'www.google.com '.
It still does not work, so I click on diagnose connection problems
This time, it reads:

Windows not found no problem with the network connection on this computer.

You want to report the problem to Microsoft? Additional details about what went wrong can help create a solution. The report will be sent the next time you go online.
Send information

But when I send, I can not because I have Canon go online on my Internet Explore.
When he first stopped working, I could use the system restore, but after a few months I dropped and now I can't restore the system to a place that it worked fine.

I also know that this problem is not the administrator of network or something like that because I downloaded Firefox when IE stopped working, and Firefox works fine.

I tried everything, but I can not do it by myself, so help please!

@ceda only: See...

Help: I got hacked. Now what should I do?
     http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

Other useful references include:

HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

Norton Removal Tool
     FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer product removal tool
     http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

See also:

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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