Help. my computer has been hi-jacked. someone, somewhere took control of my system
Hello.
According to me, an ex-girlfriend's and took my computer with a program activity secret journal.
She is the only person with access to this computer in my house, but also of information network key, passwords, everything.
is there a way to detect secret spy programs and remove them permanently. (note): I don't think that 'top' im administrator more.
When I boot in safe mode, a user administrator account appears above my own Admin account.
Tags: Windows
Similar Questions
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only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help. He hit me the windows and "R" key at the same time. Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow. Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer. I became very suspicios and did not continue with his appeal. Is it a hoax or someone really trying to help me? Because I did not communicate with him, I feel that this is not a legitimate operation. Thanks for your help.
original title: telephone call from Windows?Hello
It's a scam.
Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
We have all the errors and warnings in our Event Viewer
That's what you do if you never give them remote access.
If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
See you soon.
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The hard drive of my computer has been changed. I need to re - install my Adobe CS 6, YET CS 6 owner. And Adobe CC as well. Can someone give me easy and a full link for that? I want to install CS 6 and again first. CC later. When to change previous hard drive, I help someone giving a full link for CS6.
Hello
Please find the links below:
Download Creative Suite 6 applications
You can also see How to download, install and activate Adobe applications
Hope that helps!
Kind regards
Sheena
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Help for resettlement after that computer has been deleted.
So the difficulties technical, my computer has been deleted, but I have some backup on an external hard drive, such as my Adobe Photoshop application and folder. I tried to open it but I got "error 16" so I followed the steps in Mac Os to solve this problem, I did. And it still does not work. If someone could help me with this since I was a photographer and need my CS6, I would be extremely grateful. Thank you.
Transfer of programs will not work. You must install using the installation files and your serial number.
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html
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has failed because of a virus/trojan and it seems that my computer has been hacked... help
Hello
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
RUN - type in the box-
sfc/scannow
Then run checkdisk (chkdsk).
RUN - type in the box-
Chkdsk /f /r
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
================================
For extreme cases:
Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0I hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">
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My computer has been infected last night. I went into safe mode, ran malwarebytes and Microsoft security essentials and cleaned up my computer. But onceI restarted in normal mode, I noticed a ton of questions
-Its completely gone. I cannot listen to music, can not test speakers, cant watch netflix streaming, etc.
-Tried to run microsoft fixit, but I get an error message that the JIT debugger is not found.
Ive been looking online and through forums for all help, but its looks like nothing works!
Any help is appreciated!
-Bouazza
Ok. So, I did the clean boot with just the microsoft services to run. In doing so, I was finally able to run Microsoft FixIt. I ran some tests on this subject but it came up saying windows media player and my audio were very good. Yet, I still have no sound.
From then on, I decided to uninstall and reinstall my audio drivers. After I did, I didn't restarted, still no sound.
After having looked well and try a few troubleshooting steps more, it seems that most of he said it has something to do with windows media player. I followed these tips links on running a diagnostic tests (http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx#19768710), the only thing that didn't work was a 1 B 63:161 B microphone registration error. But the article said that if this disagnostic dell comes back fine then issues its is a pilot (that I reinstalled the and made sure they were up to date with windows update) or it's a matter of windows.
I still can not play music, watch videos online, heard no sounds test to sounds, hear no sound when the computer starts first, my video/webcam doesn't work, etc..
I could not go through the boot process to see what was causing Fixit to not work, but now Im processes more than audio. Do you think I did the clean boot with just the activate microsoft services, is one of those that is causing the problem?
I am not computer stuff that well outside the bases... Im trying here but I can't find a solution! I couldn't do the diskcheck you suggested that bc it was a bit confusing to me.
Suggestions more?
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The page shows that his United Kingdom police which includes the service of Cheshire Police and the Metropolitan Police, in us saying that we have committed an offence and asking for £100 to unlock the computer. If not paid within 72 days he will remained locked.
Computer has been infected with malicious software.
There is nothing to click to remove this page to completely turn off the computer.
Can you help me, please?
Thank you
Heather
Take a look at this site for some good information on the removal of virus/malware.
http://www.selectrealsecurity.com/malware-removal-Guide/
I hope this helps.
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The call was clearly from abroad and had a bad connection.
I received a call Thursday last of someone who said they were by the Windows team and that my computer has been altered. The call was clearly from abroad and had a bad connection. Basically, they wanted to sell me something for $99. Is it a scam? Called again today and they make me nervous because I don't know that much about computers.
Fake phone calls to technical support
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
-
I bought Adobe Acrobat XI Standard previously. My computer has been changed and I have lost the need to reinstall. Have failed and need help. My serial number does not work.
Hi Dean,
Please refer to the KB Doc:https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html
Kind regards
Rave -
My computer has been slow since last week. I have tried everything I have Know.My credit card company put a block on my card last Friday because someone stole my crecit card # and charged $1, 900.00.Could these two things be connected? And why my computer is running slowly. Thanks for any help.
Hi Faye,Your computer might be infected with a virus. Try following the steps in this virus/malware removal guide: http://www.selectrealsecurity.com/malware-removal-guideIt contains instructions which will remove most malware infections. If you have any questions, just ask me. I hope this helps you.Brian -
problem of pirate?
We received a message from windows live saying the acct has been hi-jacked by a hacker and they wanted our mobile phone # send a text msg to solve the problem. We have not so much text msging and then they want all sorts of personal information (name, DOB, address, e-mail addresses, etc.) and we do not want to do that. is this a legitimate windows msg and is it possible that I can call someone from microsoft was finishing speaking? Thank you.
Hello
That sounds like a SCAM don't respond so not! Unless you have launched the contact of its likely someone
I'm trying in fact to steal your account and your identity. If your account has been compromised, see the
below.Unfortunately the answers is a site of support of peers supported and has no real influence
with Windows Live.Check with Windows Live Support and Forums
Windows Live Mail Forums
http://www.windowslivehelp.com/forums.aspx?ProductID=15Windows Live Solutions
http://www.windowslivehelp.com/solutions.aspx?ProductID=15Windows Live Solution Center
http://www.windowslivehelp.com/Compromised account - unauthorized account access
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">
-
My computer has been hacked and infected
original title: virusMy computer has been hacked and so a virus came and took all my details... and now sending waste to all my friends.family.t this point I changed my email password and would like to change my username, help
Hello
Proceed to a very thorough check for malware and then change your password by e-mail.
It is possible for a person to send the email that 'seems' to be of your
account but that is not really - called "Spoofing." That means its 'Possible' emails
were not really you, although they may have your contact list. Have someone
who receives the e-mails to check the header to see where he is actually sent by and
NOT only the answer to the address.How to read the message headers
http://www.high-speed-Internet-Access-Guide.com/articles/email-headers.htmlE-mail spoofing
http://en.Wikipedia.org/wiki/E-mail_spoofingE-mail spoofing and Phishing
http://www.mailsbroadcast.com/email.broadcast.FAQ/46.email.spoofing.htmUnderstanding E-mail Spoofing
http://www.windowsecurity.com/articles/email-spoofing.htmlFraudulent emails (false)
http://pages.eBay.com/education/spooftutorial/Google search - email Spoofing
http://www.Google.com/search?hl=en&EI=FB1nS9DiNo7CsQPNhKGdAw&SA=X&Oi=spell&resnum=0&CT=result&CD=1&ved=0CAgQBSgA&q=email+spoofing&spell=1=============================================
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp <-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMINEnter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
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When I open Firefox, it opens to the iDIVI homepage. As far as I know, I have never agreed to this amendment. Why what happened? My computer has been corrupted? How can I remove this and continue to have firefox as my homepage?
You can use the SearchReset extension to reset preferences to default values.
Note that the SearchReset extension runs only once and then uninstalls automatically, so it will not appear on the page "> Firefox Add-ons" (topic: addons).
Your list of details of the system shows that you have a user.js file in the profile folder to initialize prefs each time you start Firefox.
The user.js file is present than if you or another software has created this file and normally it wouldn't be here.
You can check its contents with a text editor (right click: open with) If you do not create this file yourself.The user.js file is read whenever Firefox is started and initializes the preferences to the specified value in this file, so the preferences set via user.js can be changed temporarily for the current session.
Delete a possible user.js file and files numbered prefs-# .js and rename (or delete) the file prefs.js to reset all the prefs by default, including the prefs set via user.js and pref which is no longer supported in the current version of Firefox.
You can use this button to go to the Firefox profile folder currently in use:
- Help > troubleshooting information > profile directory: see file (Linux: open the directory;) Mac: View in the Finder)
-
My computer has been hit was a virus hiding all programs, called him Smart HDD. The technician fixed the things except that now we cannot books library audio d/load. OverDrive Media Console gives error OxCood2751 and said to Contact Support technical of Microsoft. Can anyone help, thnx
Hi Sharohbbrd,
· You have made no changes to the Windows Media Player before the show?
You may be able to solve the problem by installing the Windows Media Format 9.5 Runtime. Download the same from the following.
Download details - Microsoft Download Center - Update for supported Media DRM (KB891122) players
http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=3141
You can also see the following articles for more information:
File Readme for Windows Media Player 11 for Windows XP - Microsoft Windows
http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme
An update for Windows Media Digital Rights Management-enabled players is available
http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme
Let us know if that helps.
-
I tried to post a coupon on xianet and my computer has been taken over by a Trojan horse.
I tried to post a coupon on xianet and my computer has been taken over by a Trojan horse. My report says: Win32/fakeSysDef. He directs me to a data recovery site that charges $75 to solve the problem. No idea how to do to remove the Trojan horse?
Microsoft support addressed my problem and Javier took control of it and solved the problem.
It has been pretty smooth how I got the Trojan horse. When I tried to display a coupon, a dialog box came asking if I wanted to download a software. I clicked 'Cancel' and this is meant to 'run '. That's when all this started.
Thanks for help.
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