Help, please! I paid my subscription to Acrobat Pro, signed, see the monthly payment reflected in my bank account, but my adobe profile don't undestand I already paid and won't let me download and asks me to pay AGAIN!
Please someone help me, I'm desperate.
I bought an annual subscription to Acrobat Pro with my credit card.
I see it in my bank statement every month, but when I try to download I can't because I don't have a serial number because in my Adobe account, I have no products or purchases.
But I can show proof of my payment on my credit card statement!
I bought something I can't use or stop the charge!
What should I do?
Hi marianaa47221362,
We are sorry for the inconvenience that you had faced.
Please do not hesitate to contact our customer service: Customer Contact
Concerning
Sarojini
Tags: Adobe
Similar Questions
-
Hi, not long ago, I bought a computer and adobe ac pro 11, the computer broke down, I got a new and I don't know how to download acrobat pro 11 on the new computer. Help, please. Thank you.
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
- Captivate: 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
has had to restore my laptop and now it won't let me download photoshop 10, any ideas tell me that adobe reader is not supported please help
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-you will need to enter your original serial number during the installation for non-Cloud programs
- or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
Drive install https://get.adobe.com/reader
-
Important question
Hello! Two weeks ago I paid $94 for the combination of files Adobe software, even today, I can't combine my unique Adobe files. The system asks me to pay again. Why don't the system gives me access to this step? Why should users pay extra for this tool? This transaction is located on my credit card. Help, please. Sincere thanks. BP
I see that you have subscribed for the Adobe PDF pack.
Please download latest Adobe Acrobat Reader DC Acrobat Reader DC Learn & support, Sign In using your adobe ID to use the services.
KB doc. for help Document Cloud Help | Adobe PDF package using.
Let me know if you are still having a problem.
Kind regards
Nicos
-
I bought a subscription to Acrobat Pro DC but when I use it, and I am connected, he said at the bottom right I use a trial which has only 29 days to use (yesterday it was 30)
Hi terryc75227591,
Please contact our customer service, they will help you to get it fixed.
Follow this link Contact Customer Care, sign in using your Adobe ID & click on "still need help? Contact us"button to launch the chat/call.
Kind regards
Nicos -
I just bought a new laptop about 4 days ago. It came with 10 Windows. The problem I have is, it does not download anything. I tried to share a youtube video, and it wouldn't let me. I tried to create an account with xbox (software on my computer), and it won't let me download anything from here. Is there a setting I need to change or take it back to the store?
Thank you
Michelle
Hi Michelle,
Thanks for posting your query on the Microsoft Community.
According to the description, I understand that you are unable to download anything.
I would like to know some information.
You are connected to the internet?
You get no matter what error code or error message?
Please check the date and time system and check if it is up-to-date.
If it is not set correctly, please follow the link to change the date and time:
http://Windows.Microsoft.com/en-us/Windows-8/clock-out-of-sync
I suggest you follow the steps to run the internet connection Troubleshooter:
Follow the steps below:
(a) affects Windows and x together and select Control Panel.
(b) click on troubleshooting.
(c) click show all in the left side panel.
(d) click on Internet connections.
(e) follow the on-screen instructions to resolve this problem.Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.
-
Running older Acrobat Pro 9 on laptop v. It crashed. I do not have access to inactivate. Have a new laptop and have taken the serial number when he asks the trial version. He rejects as it is an outdated version. Called service and they continue to direct me to the cat «get help» I only stay 7 days before the crashes of the trial version and would like to help. Without having to spend $400 for a new product.
Just before installing the new Acrobat without buying it. Your serial number will only be for 9.0. And there will be no support, it was long after the end of life. Use your original disks.
-
I recently changed the laptops on my old laptop I downloaded after payment of the annual fee for her photoshop and lightroom. Since the evolution of the laptop when I connect it it says my trial has expired, but I paid and it won't let me download. Lightroom opens just enough to add a watermark and photoshop, not at all. I need to know how to download both I paid and that they were working on my other laptop
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-
Y at - it an email address to contact for help me to cancel my subscription? I tried to use the option chat 4 times and my internet keeps dropping out and canceling the cat until I can get the cancelled subscription
You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
Hervé Khare
-
Already accused subscription music to Apple, but App Store won't let me download apps due to billing issue?
Hello
You need got communicate directly with Apple > Contact - official Apple Support
-
My phone won't let me download music on the cloud, it says I have to wait 25 days until I can download and listen to it, why is this? It makes me very angry.
Looks like you were using a different iTunes on that account the iPhone and now you UM wait to use another. This is how it works if you try to use different accounts.
Is that what happened?
-
Help! Norton won't let me download Acrobat Pro DC!
I just got the Code of redemption for Acrobat Pro DC, followed the links to enter the code and downloaded the installer - but Norton doesn't want install me it because it is too recent (less than 5 people have downloaded) and the recommended action is to remove the total download. What is a patch or something else? And what do I do about it? (Note: very technical, so that instructions not to simple not very appreciated...)
suspend the norton, or communicate with them.
-
Creative cloud has no apps and won't let me download anything
Creative cloud shows No apps and won't let me download, it allows me to do the other tabs, but I get an error message (no #) when I try. I have windows 7 pro.
I did, I called tech support and they took control away from my computer and fixed it. 8008336687
-
How can I install my month Acrobat Pro XI to the version of the subscription month starting on another computer? All I can get is a trial version that requires a serial number... when I go to download from my account it is still asking me to pay again?
Hello
There is no serial number associated with the subscription.
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
-
I have a spyware or something bad. It won't let me download anything to try to clean
My computer is running XP SP3 and I have a virus or spyware... .and don't have the disk to install xp... and what that it either won't let me download anything to try to clean... I'm desperate please someone help me... He also removed all my restore points, so I can't restore it even at a good point... it doesn't let me do anything to try to make it go away.
Hello
1. what Internet browser do you use on your computer?
2. that you get an error message when downloading a file?Method 1.
If you suspect a virus activity I highly recommend to run a Scan of Virus online.Sometimes the security program installed might not be fair enough. I also recommend you update your security software regularly.
a. follow the link below to start the free online scan:
http://OneCare.live.com/site/en-us/default.htmb. run the malware removal tool from Microsoft.
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enAlso I recommend you to install the free security software from Microsoft. Which is easy to install and automatically updated
Here is the link to download.
http://www.Microsoft.com/securepcMethod 2.
If you use Internet Explorer 7 or later you can try the steps below and check if you are able to download the files.I would recommend you to optimize internet explore.
See the article below for steps optimize internet explore.
How to optimize internet Explorer?
http://support.Microsoft.com/kb/936213
b. If nothing works to solve the issue try reset Internet Explorer.
How reset internet Explorer?
http://support.Microsoft.com/kb/923737
IE reset warning:
Please note that reset the settings of Internet Explorer running resets all of the settings defined by the user, including those established by the installed extensions, toolbars and other add-ons for IE by default. This includes all the security, privacy and settings area. Also this will erase browsing history, delete all temporary Internet, cookies, form data files and especially all the passwords.If the problem persists I would ask you to uninstall and reinstall Internet Explorer and check.
Method 3.
Check to see if the problem exists in Mode safe mode with networking. See the article below for the procedure safe mode in Windows XP
A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222I hope this helps.
Thank you, and in what concerns:
Shekhar S - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Maybe you are looking for
-
HP Envy h8 desktop computer - 1440t: storage drive and graphics card upgrade
I bought my desire Desktop 3 years at hp store. Now, I would spend my disk storage and the graphics card because I wanto to speed up my computer and also I bought and new screen (screen 32 inch HP ENVY with Beats Audio Media) which has displayport bu
-
My Motorola Keylink will not light, I have tried several new batteries. I can't find any information on the website of Motorola on the keylink, its like it never existed! Chat support staff have no idea what it is. The keylink has a warranty of 1 yea
-
Windows Update will not work. -Left running for more than 2 hours and always at 0%
I tried to use Windows Update, and it did nothing. I have the update for 2 hours and 11-day for my computer downloaded 0% 0%. How can I get the update downloaded and installed? Ideas: You have problems with programs Error messages Recent changes to
-
I would like to connect my wireless digital TV to my computer via the router, but I'm not sure it can be done. My TV has HDMI and USB ports.
-
Access rights don't get inherited on the children of the directory. Why?
I have the following problem:on a pc from a colleague, a configuration that I built runs the following commandCacls "WebsiteDir" / t/e/g ASPNET:F This adds properly on behalf of the directory of Web sites on the Security tab.But when I check the web.