Help, please!   Nothing WORKS loading Acrobat Pro XI on the new MacBook Air

I have a new MacBook Air.  I transferred all the files of old Macbook Air, including Acrobat Pro XI.  It does not work.   I bought Acrobat Pro XI on 18 February 2015.  I still have the email and the link for the download.  The link will only now in Acrobat Pro DC.  I discovered that with the code I have for Acrobat Pro XI, I could get a free upgrade.  OK, I downloaded Acrobat Pro DC and entered my key - that should work, especially if the upgrade is free, right?  EVIL.  He said that the key is not valid.  It IS valid for XI Pro because I have it on my old MacBook Air.  I went back and found the .dmg file that I downloaded originally to install Acrobat Pro XI.  Of course, who does not work on my new computer is - says it is not valid.

Someone else in Adobe on this forum gave me links to the windows that obviously do not work on my Mac.  I simply cannot change computers?  What kind of racket is Acrobat?  Please, someone help.  I tried to solve this problem ALL DAY.

I'm just screwed?  Is this really how Acrobat treats its customers?

Hello

Please refer to the instructions to disable the Acrobat on your previous machine in the following link:

Enable and disable Adobe products

Use the following link for download Acrobat XI pro:

Download Acrobat products | Standard, Pro | DC, XI, X

Let us know if that helps.

Kind regards

Bani

Tags: Acrobat

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