Help please! Startup problem

My computer is an Envy23. I have Windows 8.

There is a problem when I try to boot my monitor: I see the HP logo, and then it disappears (as usual) but the screen remains blank. I tried leaving it there for hours to see if there would be a change, but absolutely nothing happened. I did several tests of diagnosis on the computer, but still can not solve the problem.

Any ideas on what should I do to get rid of this?

Thank you very much.

Thank you!

Finally, I tried to restore the computer once and it has actually worked so it starts right now!

Tags: HP Desktops

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    I would add that at no time have I asked for updates or tried to install a.

    Can someone help please, I would be very grateful.

    Thank you very much

    KeV.

    It's Windows 7 Windows Update performs its task.  It's an unusually long period.  This happens sometimes.  Although it clearly states "do not turn off your computer", it is exactly what you have to do.  Press and hold the button until the computer is silent.  Then restart.  99% of the time, the system recovers itself.  You will see some things on the screen that you don't normally see.  If you are asked, you want a Normal startup.

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