Help! Problem using HPSCAN.exe or the TWAIN for HP Laserjet Pro cm1415fnw driver using Windows 7

I used the HP Laserjet Pro cm1415fnw for over a year without problem.  When I first bought the unit, I was using a Dell with Windows XP desktop computer and connected to the printer via the USB port.  I was able to print and scan from my computer, even in applications that use the driver scan TWAIN such as Word, Acrobat, etc.

I've since upgraded to a HP slimline s5-1160 computer using Windows 7.  I installed the software my installation CD Laserjet is no problem.  The printer is connected to the computer by USB port.  I can continue to print without problem.  However, I am is no longer able to scan using the HP (HPscan.exe) software, or applications that use TWAIN scanning driver such as Word, Acrobat, etc.  When I try to do, it takes a lot of time before he asks me which scan TWAIN driver to select.  When I select the MFP from HP cm1410 series, the program hangs or returns to the State wherever it was before I tried to scan a picture in a document from the program.

I can scan however successfully using the Wizard Windows Scan / Fax or if I choose "Devices and printers" in the Start Menu and select 'Start scan' in the menu after right-clicking on the HP printer icon.  However this option restricts my use of the scanner - I can't scan to PDF and I can scan several pages in an OCR application.  I have to analyze on a JPG or TIF or PNG.

What to try to solve this problem, I did the following without success:

  1. Uninstall and reinstall the drivers and software complete (and using the most recent version on the HP site)
  2. Change ETIOU USB ports
  3. Run the HP scan diagnostic utility, which seems to show an error to the WIA, scanning stage and then recommend that I have uuninstall and reinstall the full software.  When I skip that and allow it to check for TWAIN scanning, it gives me a similar error, suggesting I use the latest version of the drivers (the driver that I use is v 3.0 dated 12/11/2009) so in this case the utility of diagnostic scanning HP provides NOT a fix for this problem other that uninstalling and reinstalling , which I did several times without success
  4. Contact HP support for the computer and the all-in-one (which as I understand it there's different support staff).  Staff of the printer claims it's a software problem and that the staff of the computer must be able to resolve the issue (something not having "launchpad" installed correctly.  When I communicate with the staff of the computer, they say it is a printer driver problem.  So I'm at a standstill
  5. I studied the HP support forums to see from this link - http://support.hp.com/us-en/document/c02661093 - if you can't scan from software HP you can use programs that rely on WIA (Windows Fax and Scan) drivers that I already know I can do it, but implies that HP doesn't have a solution to find out how to scan using their own software!

My gut tells me that he is one of those problems that many others perhaps, but for which there is no viable solution.  It is possible that during the uninstall and reinstall the software, remains can stay behind that prevent the proper functioning of the drivers, but without knowing how to "clean up" specifically those remains before you reinstall the software, I am at a loss.  Oh and by the way, I also tried using CCleaner and Norton Registry Cleaner to try to clean up these remains, but that effort did not help.

My question is basically this... or does anyone know of a fix for this problem should I resign myself to use the Wizard Windows Fax and Scan to scan documents and pictures, and forget about using TWAIN programs like HP seems to suggest?  I think that because I use a HP printer/scanner and a HP with Windows 7 computer, this problem should NOT be a problem!

Hi Radiopeople,

Follow the steps below to check the WIA Service:

1. type services.msc in run or search and files program

2. scroll the page up to the WIA Windows Image Acquisition

3. make sure that the service is running. Click on stop and then restart to ensure

4 restart the computer

 

Restart the services of dependencies:

1. Click Start, in the search box type 'service ' without quotes.

2. scroll down until you see Windows Image Acquisition (WIA).

3. double click on it and go to the Dependencies tab.

4-2 services must be listed.

5. close this window and look for the remote procedure call (RPC).

6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.

7. go to hardware detection kernel and Double click.

8. set the Startup Type to manual and click on apply.

9. you should be able to start the service by pressing Start.

10 now, you are done and the Twain Manager must work and gives you is not a mistake.

Check the dependencies or sous-dependances:

Right-click WIA (Windows Image Acquisition) by selecting the first Properties , and then click the dependencies tab. It should list: remote procedure call and Detection of Harward Shell

Under the CPP, it will then list DCOM Service Process Launcher point final RPC Mapper date back to the start all the items listed as dependencies or dependencies under WIA void list main services.msc and right click then

Tags: HP Printers

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