Help the sims2 double deluxe loading and then freeze it!
Recently I bought sims3 that plays very well, so I decided to get the sims2 double deluxe it will load but then freezes and the screen black, then tell does not. I have Windows vista and the back of the box, it is said that it is running in windows vista. Help, please. I read one of the solutions was to delete your temporary files. I'm not a computer person, so I'm afraid to remove or change anything. I've updated drivers, changed to admin user and it compatible to windows xp pack 2. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello
Welcome to Windows Vista community responses.
What are the minimum requirements required by the game.
Windows Vista, XP, Me, 2000, or 98
1.0 GHz or faster processor
256 MB or more RAM (512 MB required for Windows Vista or running with several expansion packs installed)
At least 5.5 GB of free space on the hard disk
DirectX 9 compatible .0c map video with 32 MB or more memory (64 MB for Windows Vista) and one able to t & following chipsets: ATI Radeon 8500 or greater (9600 or greater required for Vista); NVIDIA GeForce 2GTS or more (GeForce 6200 or greater required for Vista)
Card compatible DirectX 9 .0c.
Make sure you have the graphics card that meets the above requirement.
Uninstall and reinstall the updated drivers for your graphics card from the computer manufacturer's website or graphics card manufacturer's Web site.
Uninstall the game and reinstall it back and check if you still face the same problem.
Put your computer in a clean boot the game game and check if you are still having the same problem.
To perform a clean boot on a computer that is running Windows Vista, follow these steps.
1. click on start, type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
2. in the general tab, click Selective startup.
3. under Selective startup, clear the check box load startup items.
4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
5. click on OK.
6. When you are prompted, click on restart.
7. after starting the computer, reinstall and run the program and see if the problem is resolved.
Search for previous issues. If your issue is resolved, follow the how to determine what is causing the problem section in KB article to narrow down the exact source.
http://support.microsoft.com/kb/331796 .
To restore your computer to a Normal startup mode, follow these steps.
1. click on start in the box start the search.
2. type msconfig and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
3. click on the general tab.
4. click on Normal Startup - load all device drivers and services and then click OK.
5. When you are prompted, click on restart to restart the computer
I suggest also that contact the publishers of games for patches and updates on the game.
Please let us know if you need additional assistance.
Kind regards
Anthony
Microsoft technical support
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Tags: Windows
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