Help! "Viewing player ifgx unresponsive and recovered."

My screen goes black then the message above is displayed.

I printed the signature of the problem which States:
Screen problem event name: Blue
OS version:6.0.6002.2.2.0.768.3
Locale ID:2057
I have no idea what it means. It has a virus (I have McAfee and that you have scanned but nothing shows)
Your help would be very appreciated
See you soon
Ian

Hi Ian,

1. What is the number of brand and model of your computer?

2. this happens to you when you use no specific scheme?

3. did you of recent changes on the system?

This error is related to the Intel graphics system and is much more likely to occur when the system memory is insufficient; whereas the games graphics intense video or using video applications or graphics.

You can uninstall the completeky of the system's display drivers and install the latest version of display drivers from the manufacturer of the computer or the device manufacturer's Web site.

Step 1:

a. click on Start

b. type devmgmt.msc in the start search and press enter.

(c) in Device Manager locate the video card drivers, right-click on it and select Uninstall.

Step 2:

Then, try to uninstall the drivers from programs and features (as applicable).

a. click on Start

b. type appwiz.cpl in search, and then press enter.

c. Locate the video card driver package, right click and uninstall the package.

d. restart the computer and check.

Updated a hardware driver that is not working properly

Hope this information is useful.

Tags: Windows

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