Help with Blackberry Torch 9800 blackBerry Smartphones

Similar Questions

• Need help with blackBerry Smartphones

  Hi guys, I changed to an old e-mail address and want to spend my bbid return account to this email address. The problem is I already have an account under the old e-mail address if I want to close the account and changed the enamel on my most recent account to the former. It doesn't let me change it for the time that the account is still valid. The problem is that I forgot the password and secret answer to the question. I have access to the email address. How can I get access to my old account without the password or an answer to the question

  It must be remembered the BlackBerryID password or secret answer to the question. Without either, you're stuck.
  Your choice is:
  -Use a different e-mail account to create a new BlackBerryID (with which you will lose access to all apps purchased using the 'forgotten' first BlackBerryID, or)
  -Find the initial email you have been sent to confirm the initial BlackBerryID and there are a link to click to cancel and delete the account. Click on this, delete the account and then you can use that same e-mail to create a new account.
  Good luck.

• BlackBerry smartphone email a problem with my Torch 9800.

  I have a problem with my Torch 9800. When you try to configure the e-mail account on the torch, my companion of techno geniuses who ran in while I was reading upward on the ins and outs selected the company option and then tried to enter the e-mail address and the password. When she came back invalid, I had just read the correct option. Now the torch will not support to give me the Internet e-mail account option. or company. I made the default I saw through the command prompt and options, nothing seems to work when he gets online after the restoration, select email overall upward and it's always the newspaper and projection of password to the company. This phone is only 4 days old, I'm not impressed that I can't go back to the option, or am I missing something?

  Help will be appreciated.

  See you soon

  Thanks for the tip on the service provider. Turns out there was to be a $10 monthly fee paid to blackberry to activate the service.

  All good and working

  See you soon

• "Détarer" problem with the Torch 9800/Device Simulator

  Hello everyone,

  Im a very strange problem with the Torch 9800 (OS 6).

  I have an application developed with 5.0 SDK. Throughout the process of synchronization of this app, there is a point he gets a. tar.gz file that is unziped. For this purporse (in fact, the tar part / "détarer"), we use a tar / "détarer" 'library' we found here in the forum (http://code.google.com/p/j2metar/). This library works fine in all phones with OS 5.0 that we try and even on the simulators of somo 6.0.

  But there seems to be a problem with the torch. During the uncompress, there are an exception, because what is the reading of the structure of the tar (from the industry), load the bytes that are invalid, corrupt, dirty, memory, and it fails.

  The strange thing of all is that if I have only the routine détarer to the file (in the torch), it works! But when I run all my sinchronization, which open and close httpconnections and process the file on some points (sometimes the same point, others of different) fails.

  My question is... are at - it a known bug, issue, etc. with the BONE of the torch (touch device)? Of course, the first thing that jump to mind is "my code is incorrect, memory leaks (in Java, but perhaps odd that a stream was not getting close properly)" and so on, but I can't seam to find the problem. And like I said before, this application works fine with the same file tar.gz in other devices like the 8520 OS 5, 9780 OS 6, 8900 (OS 5).

  IM completely stuck with this problem and any help/test will be greatly appreciated.

  Here some code, the method that makes him détarer and calls the détarer/tar library:

  public static boolean "détarer" (String tarFileUrl, String destUrl) bird Exception {}

  FileConnection fconn = null;
  FileConnection tarFileConn = null;
  TarInputStream tis = null;
  Boolean bRet = false;

  try {}
  fconn = (FileConnection) Connector.open (destUrl, Connector.READ_WRITE);
  If (! fconn.exists ())
  fconn.mkdir ();   Create the folder if it does not exist
  fconn. Close();
  fconn = null;
              
  Create a TarInputStream
  tarFileConn = (FileConnection) Connector.open (tarFileUrl);
  TIS = new TarInputStream (tarFileConn.openInputStream ());
  tarFileConn.close ();

  Entry TarEntry;
  int count;
  data Byte = null;
              
  While ((input = tis.getNextEntry ())! = null) {}
  Count = 0;
  data = new ubyte [2048];

  fconn = (FileConnection) Connector.open (destUrl + entry.getName (), Connector.READ_WRITE);
  If (! fconn.exists ())
  fconn. Create();   create the file if it doesn't exist
  else {}
  fconn. Delete();    Create a new
  fconn. Create();
  }

  OutputStream os = fconn.openDataOutputStream ();
                  
  While ((count = tis.read (data))! = - 1) {}
  OS. Write (data, 0, count);

  }
                  
  OS. Flush();
  OS. Close();
                  
  fconn. Close();
  fconn = null;
             
  }

  TIS. Close();
  TIS = null;
              
  bRet = true;
              
  } catch (Exception e) {}
  e.printStackTrace ();
  throw e;
  } {Finally
  try {}
  If (tis! = null)
  TIS. Close();
  If (tarFileConn! = null)
  tarFileConn.close ();
  If (fconn! = null)
  fconn. Close();
  } catch (Exception e) {}
  }
          
  Return bRet;
  }

  Thank you!

  Santiago.

  Hello

  It is a problem with the OS 6.  I've posted about this before here:

  http://supportforums.BlackBerry.com/T5/Java-development/reading-and-writing-file-on-torch-9800/TD-p/...

  Basically, corruption may occur if you write to the stream simultaneously in different threads.  The solution is to ensure that a single file operation is occurring at a given time.  Some people have had the chance to control the size of the buffer to something as a multiple of (64 * 1024)-1. e.g. 65535.  In addition, you can rinse after each write to the buffer.  I have had no luck with this, but others.  If you look at the bug in JIRA, there is also no activity on this:

  https://www.BlackBerry.com/jira/browse/JAVAAPI-1513

  Good luck!

• BlackBerry smartphones, what's up with the Torch 9800 OS 6.0.0.747

  Hello again!
  Is someone can you please tell me what is the new update OS of the Torch 9800? I use 9800/6.0.0.246 bundle 695. I want to upgrade my OS to 6.0.0.747 (my first upgrade - if ever), but first of all, I want to know what has been added to the old operating system. Thank you!

  An upgrade of this nature is generally bug fixes. If your device works well for you, there is no need to upgrade. You won't get all the new features.

• BlackBerry Torch 9800 of Smartphones "email set up the icon does not"... impossible to change or set up e-mail accounts.

  Torch 9800, network provider, O2 UK.

  Even if my BlackBerry with O2 service is connected and works as usual, I'm totally without enamel on my Torch 9800. I've owned the Torch 9800 since March. Everything has been fine until last week when I changed the password on one of the 3 email accounts I had set up on my device.  This change of password remains one of the accounts cannot send or receive mail and is also brings me to discover I couldn't enter e-mail address set up on my device or via my site of network providers ( www.o2email.co.uk ).

  I spent hours on the phone with O2 debate this issue. The usual controls and procedures have been carried out, battery pulls, checking settings, etc. and service books were removed and returned several times. These actions have not solved the problem but rather leads to the loss of my other accounts Unit 2 e-mail which work properly but have now disappeared in the air. After trying all possible solutions with O2 I come here looking for an answer.

  When I visit my mail service BlackBerry network providers trying to create an account using my PIN etc, I absolutely do a pop up box with the message error "your account is not accessed through an HTML browser. Please use your devive to access BlackBerry Internet Service "!  The result is the same, that I connect from my camera on 3 G or wireless, or from a PC (tried several browsers).

  On my camera, when I click the icon email accounts in the menu setup that nothing happens, no answer at all. I tried several times and there is no way to configure or change e-mail accounts. I am without mail on my device and growing more and more short of patience.

  Now, I'm hoping someone here can give me some advice on how to solve this problem. What is a BlackBerry without e-mail capabilities? I see electronic research set up on the Torch 9800 that I'm not alone here so if someone to BlackBerry is to listen to the problems? If it's a matter of Torch 9800 so I am sure that you will do everything you can to solve this problem, but waiting to help by offering a solution to the problems mentioned.

  Thank you

  Welcome to the forums, bs342!

  Well, since you have searched the forums, you're probably aware that the problem you are reporting is unfortunately a common these days.  The good news is that RIM is certainly aware and are working on the problem.

  First of all, we will try something on your computer.  What browser do you use?  Your problem, it could well be as simple as to clear the cache of your browser, then closing and reopening the browser for the website to try again.

  If this does not work, try this:

  In the browser of your device, select mobile.blackberry.com. Select the country of your choice, then click Communicate > Email. Scroll to other personal e-mails and click on join now, then start the configuration of e-mail. You should be able to integrate your e-mail accounts in this way until RIM has solved this problem.

  Please let us know how it goes!

• BlackBerry Torch 9800 of Smartphones 'mouse '.

  Any known for the Torch 9800 'mouse' that is not responding @ all?

  Hello

  I think you can try two things: the soft reboot, and if it does not, the hard reboot. Don't worry, you can not lose data with these two reboots.

  Soft reboot:
  1) struck the following three keys at the same time:
  -Alt
  -Right shift
  -Remove
  (2) wait 2 minutes for the Blackberry to wake up.

  Hard reboot:
  (1) your BlackBerry smart phone is on
  (2) remove the battery and wait a minute
  (3) replace the battery
  (4) wait 5 minutes for the device to wake up.

  Please tell us if it works for you.

• HELP URGENT blackBerry smartphones!

  I have a Curve 8520, then I have a Torch 9800. I made the mistake of recording both with the same information and e-mail address. Now, almost everything I do on my Torch 9800 appears on the Curve 8520 that I own is no longer! Including BB msgs, emails and texts msgs! Help!

  Hi Bigframe

  Welcome to the Support Forums

  Using the same e-mail is not an error, but you must have wiped your old appliance before putting it back.

  Now, refer to this Knowledge Base and to change or update your BlackBerry ID:

  KB28060 :  How to change or update a BlackBerry ID user name on the site Web de BlackBerry ID

   

  Also to reset your BlackBerry ID password:

  KB26361 : How to change or reset a BlackBerry ID password 

   

   

   

• Helps remove blackBerry Smartphones 2 way

  I have again on blackberry and need help to solve a problem.

  Page 29 in the BIS 2.5 user guide has that "when you remove a message from a built-in e-mail account, the message is also deleted on your BlackBerry smartphone.

  This does not work for me. It does not work when I delete from the camera, it will then remove the server.  It's my business account, which uses a normal pop3 server / imap type installation. Nothing fancy such as exchange servers.   I just download my server to hosts on outlook 2002 messages, thus erasing them from the server. Please note that I have the choice of using pop3 or imap.  I tried both and it does not in any way delete.

  Verizon says this will only work with BES, but as you can see above, the BIS said it should work.

  Any help would be appreciated.

  Hello and welcome to the Forums of Support BlackBerry.com.

  If you use IMAP and set it up properly, it "should" reconcile your bidirectional deletions, at LEAST since the e-mail server for the BB, and if you delete your your Outlook cuts from the mail server, then it should delete the BB as well. It may not work as smoothly, however.

  On the accounts POP, removing your Outlook will not reconcile with the BB.

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Help plese blackBerry Smartphones

  I just bought a blackberry 8900, I can't phone any 1, it comes up with this anomaly

  Eception exception: application net_rim_bb_messaging_app239 is not interrupted

  can it be fixed?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Desperately need help from blackBerry Smartphones - I can't read my messages PIN.

  I have a Storm 9500 and does not know how to read my PIN messages. I work away from home and so my manual, and for all the google/BlackBerry forum research I did, no one explains how read , only send them.

  My companion with a new curve took my PIN and me by post, and all I get is the envelope in the upper left corner with a growing number, that has got to be the PIN messages, as my email is all set up and working properly (and the number goes down when I delete emails). There must be a together simple procedure, but for the life of me I can't find!

  I called Vodafone who could help, as BlackBerry do not PIN message support! (?)

  I want just the bl * envelopes dy to disappear! Help, please.

  NAT :-(

  ethosb is correct, and if you still have problems that maybe it's because you've hidden your main message folder.  In the home screen, press the BB Menu key and select this option to display everything.  You should then be able to find the folder with the message of PIN code for your friend.

• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• Internet browsing from blackBerry with blackberry Smartphones

  Hello

  I have a blackberry bold 9700. I really like this phone. I can set up the phone nokia with my pc to browse the internet. How can I do this with my blackberry phone? Please let me know.

  Check the below article in the knowledge base for connection with PC BlackBerry as modem attached.

  Connect a computer to the Internet via a BlackBerry smartphone as a USB modem attached

• Number of blocking outgoing calls with blackBerry Smartphones

  new user - with BlackBerry 8520... How can I block my number when you call?  THX, ak

  Press your green dial key to enter the call log.

  Press the Menu key > Options > General settings.

  Scroll down to "restrict my identity = Yes.

  And save.