Help with service contracts

Hello world

I have a new job as a network administrator. So far, network devices have worked with the default configuration and IOS the factory. The thing is, even if I worked with Cisco devices, I've never had to deal with service contracts. I need to be able to update to IOS and may download different features sets. I don't need support, because it's obviously my job. I have been browsing Cisco's Web site and was lost (tons of links and information...). So, could someone point me in the right direction? Should I ask a sort of documents on my business? Contact the company that sold us the equipment?

I'd appreciate any help. Thank you.

Hi Felipe,.

I suggest that you contact the company who sold you the material. Probably they also sold the contracts of service with it and can tell you what your service contract number.

Kind regards

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business products

www.Cisco.com/go/smallbizsupport

Twitter: CiscoSBsupport

Tags: Cisco Support

Similar Questions

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original title: help with service pack 3 installation

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Hello

Try to install the stand-alone version of the Service Pack by this link:

http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=24

NEED HELP WITH SERVICE PACK 3. After downloading and the computer goes into rebooting mode I get the screen to restart with three options, network security safe mode and the other thing. ,

NEED HELP WITH SERVICE PACK 3. After downloading and the computer goes into rebooting mode I get the screen to restart with three options, network security safe mode and the other thing. , but it of although he gets, he keeps countdown to restart and reboots and restarts, over and over again, never reboots, same screen. my computer won't let me out this screen even after I turned off the computer and turn it back on, I get the same screen. the only way I can get out of this is to erase my computer everything and bring it back to factory, right out of the box, this big headaches. Thanks for anyone who can help me. PS. Keep the answers in simple terms please.

Hi BSRC$, in stock
1. You have security software installed on the computer?
2. You receive an error message when you restart the computer?
Reinstalling Windows XP to the factory setting would not be the first option.

It is possible that some third-party programs or the services installed on the computer interfere with the installation of service pack 3.

I suggest that you try to uninstall service pack 3 from the computer by using the recovery console and subsequently ask the article below for what to do before installing the service pack 3on the computer.

How to remove Windows XP Service Pack 3 from your computer

http://support.Microsoft.com/kb/950249

Steps to take before you install Windows XP Service Pack 3

http://support.Microsoft.com/kb/950717

Questions of getting started with Service contracts to small businesses

I recently bought small business Service contracts for my Cisco Small Business networking products. I know that I get support 24 x 7, as well as the ability to open cases taken in charge (I recently tried and it works fine).

I also know that I get next day material, as well as firmware upgrade replacement for my networking products.

Here are my some "Getting Started" questions:

1. If I need a replacement of material next day, how can I go to? Open a case of pension? I saw under the requests of support there is an option for the replacement of equipment.

2 will I be automatically informed of updates firmware for my networking products, or I have to look it up on the Support Center? I don't know how to upgrade the firmware of all my networking products. Is it possible to subscribe to a list of email or RSS feeds notifying me of updates firmware for my networking products?

3. I will announce when my service contract is about to expire so I can renew them, or is it my responsibility to do not forget to renew? I have to manually put on my calendar?

Thank you!

(1) to request an RMA number, you must open a case to the HWC.    You can call 866-606-1866 24 x 7 to prosecute.    If you do not have a support contract, (under warranty) you are only entitled to phone support 09:00-18:00 (local time) m..     You MUST be prepared to troubleshoot the device with the HWC engineer.     Do not assume you can open a file and receive an RMA number without looking at the camera.     Often, we can save the camera and make you save a lot of time.

(2) you can sign up for automatic alerts on updates of the firmware using this link and by selecting the devices you want updates on.    The 2nd link allows you to manually check for updates.

http://www.Cisco.com/Cisco/Web/support/index.html

http://www.Cisco.com/Cisco/support/notifications.html

(3) I checked with HWC contracts administrator.       According to her, you should begin to receive alerts from 6 months to 90 days before the expiry of the contract.    You may or may not be able to renew the contract, based on the life cycle of the product.

In response to Dirk: you can extend the support of the product by buying a service contract any time during the period of 1 year warranty.     A support agreement for your device can be purchased from any local Cisco partner or any Cisco partner online. Here are the main advantages of a contract on the guarantee.     They are a great value.
- Extended telephone technical support from 1 to 3 years
- Replacement of tip / the day following RMA return vs factory RMA
- technical support 24 x 7 vs. 9. 6 M - business hour support F.
- Firmware update
- Even if your product my have a lifetime material warranty, which does not qualify for the technical / troubleshooting / configuration is supported without a contract. With the warranty on the equipment only, the HWC troubleshoot your product just enough to know if it qualifies for a replacement of hardware.

Need help with service of process
IM currently studying Oracle and SQL im really stuck on this.
If someone could give me some help it would be greatly appreciated.

drop table of Property_tab strength;

drop table of Appointment_tab strength;

drop table of Person_tab strength;

Drop type view_list_type force;

type of force projection Property_type;

type of force projection Appointment_type;

type of force projection SalesPerson_type;

type of force projection Applicant_type;

type of force projection Person_type;

create or replace type Person_type;
/
create or replace type SalesPerson_type;
/
create or replace type Applicant_type;
/
create or replace type Appointment_type;
/
create or replace type Property_type;
/
Create type View_list_type as table ref Appointment_type;
/

Create the Person_type type as object)
IdNo number,
Name varchar (20),
First name varchar (20),
date dateOfBirth) NO FINAL;
/

create or replace type SalesPerson_type UNDER person_type)
officeno number,
fact View_list_type);
/

create type Applicant_type UNDER person_type)
aAddressLine1 varchar (30),
aAddressLine2 varchar (30),
aTown varchar (20),
Number of contactTel1
Number of contactTel2
maxPrice number,
desiredArea varchar (30),
take part in View_list_type);
/

create or replace type Appointment_type as object)
Date # number,
Date of AppDate,
Number of times,
appointmentType varchar (10),
LevelOfInterest varchar (10),
is_Viewed_by ref Property_type
);
/

Create the Property_type type as object)
Property # varchar (30),
dateOfRegistration Date,
HouseType varchar (30),
rooms number,
receptionRooms number,
bathrooms number,
Garage number,
Number of garden,
regionArea varchar (30),
pAddressLine1 varchar (30),
pAddressLine2 varchar (30),
pCode VarChar (7).
price an INTEGER,
RelatesTo View_list_type
);
/

create table (Person_tab of Person_type)
Key primary IdNo NOT NULL);

create the table Property_tab of Property_type
nested table relatesto store like view_Appointment_table;

create table (Appointment_tab of Appointment_type)
the scope of (is_Viewed_by) is Property_tab);

insert into Property_tab
values (1, 18-sep-09', 'Individual', 4, 1, 2, 1, 2, 'Wales', ' 42 Spooner St', 'Bridgend', 'CF347LS', 120000, View_list_type());

insert into Property_tab
values (2, October 21, 10 ', 'Semi-private', 4, 1, 2, 1, 2, 'Wales', ' 44 Spooner St', 'Bridgend', 'CF348LS', 200000, View_list_type());

insert into Property_tab
values (3,'1-dec-09', 'Individual', 4, 1, 2, 1, 2, "Wales', ' 42 Roath St", "Cardiff", "CF407RQ", 125000, View_list_type());

INSERT INTO person_tab VALUES (SalesPerson_type (123, 'Steve', 'Jones', January 12, 76 ', 401, View_list_type()));

INSERT INTO person_tab VALUES (SalesPerson_type (234, 'Brian', 'Williams', October 18, 85 ', 401, View_list_type()));

INSERT INTO person_tab VALUES (SalesPerson_type (345, 'John', 'Johnson', February 11, 75 ', 402, View_list_type()));

INSERT INTO person_tab VALUES (SalesPerson_type (456, 'Mike', 'Adams', ' December 2 81', 402, View_list_type()));

INSERT INTO person_tab VALUES (Applicant_type (111, 'Marie', 'Michaels', December 16, 81 ', '12 Merthyr RD', 'Mid Glam', 'Bridgend', 0165666123, 0780089623, 250000, 'Bridgend', View_list_type()));

--------------------------------------------------------------------
below does not work this is what im stuck on
--------------------------------------------------------------------

INSERT INTO Appointment_tab
SELECT 1, January 12, 12 ', 1203, 'View', 'HIGH '.
Treat (REF (C) UNDER REF Person_type),
Treat (REF (D) UNDER REF Person_type),
REF (E),
Person_tab C, Person_tab D, Property_tab E
WHERE process (value AS (C) Person_type). IdNo = 123 AND
Treat (Person_type AS (D) of the value). IdNo = 111 AND
E.Property_type. Property # = 1;
I would always limit O - R for your view interfaces and packages.

It is normally a good idea to stick to Orthodox relational modeling when it comes to the design of the table.

Is that what you're looking for?
```
SQL> INSERT INTO Appointment_tab
  2  SELECT Appointment_type(
  3        1
  4  ,     TO_DATE('12-JAN-12','DD-MON-RR')
  5  ,     1203
  6  ,     'Viewing'
  7  ,    'HIGH'
  8  ,     REF (E))
  9  FROM  Person_tab C
 10  ,     Person_tab D
 11  ,     Property_tab E
 12  WHERE Treat (Value (C) AS Person_type).IdNo = 123
 13  AND   Treat (value (D) AS Person_type).IdNo = 111
 14  AND   Treat (Value(E) AS Property_type).Property# = 1; 

1 row created.

Elapsed: 00:00:00.03
SQL>
SQL> select * from appointment_tab;

APPOINTMENT# APPDATE         TIME APPOINTMEN LEVELOFINT
------------ --------- ---------- ---------- ----------
IS_VIEWED_BY
----------------------------------------------------------------------------------
           1 12-JAN-12       1203 Viewing    HIGH
0000220208B41108491D309848E040440A5B681B61B41108491D2E9848E040440A5B681B61
```
There must be a mistake somewhere as your type of appointment has no attributes of the applicant/person/sales_person (so there is no point in selecting them with the current definition).

Published by: Dom Brooks on December 15, 2011 16:40

can someone help me! I have a P4 with service pack 2 Professional windows installed in it, my problem is that I am unable to copy all files or other animals. a dialog box appears indicating the integrity of violeted files

Ideas:
- Programs you arecan someone help me! I have a P4 with service pack 2 Professional windows installed in it, my problem is that I am unable to copy all files or other animals. a dialog box appears indicating the integrity of files violeted the problems with
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Remember - this is a public forum so never post private information such as numbers of mail or telephone!

bastyav,
We use the exact and some error message in more detail on the issue. This problem occurs with any file on the disk or only some of them? You are logged as administrator? Has anything changed recently (hardware or software)?

The first thing I would say to run a Virus scan and malware. If you do not have an antivirus program, then you can get one here: http://www.microsoft.com/Security_essentials/

If there are no problems found then not try the following steps:
Run the following commands.

Chkdsk /r

http://support.Microsoft.com/kb/315265

sfc/scannow

http://support.Microsoft.com/kb/310747

Let us know the results and the information requested.

Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

How long windows xp with service Pack 3 continue to get help

Windows xp with service Pack 3 will continue to get the updates and supports after the deadline next Windows xp with service Pack 2.

Extended support for WinXP SP3 ends April 8, 2014. ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Company to offer antivirus services and help with the computer's performance, it was a scam?

I was rung to the top by a company, who said they were by Windows and it had been brought to their attention that my computer is slow. That's why they sounded me. They have spent a lot of time to show me the files that have been slowing down. Their name is teche4pc. I ended up finding them VirusControl (110 US dollars). My computer is not better. Have I been scammed? The product is called F-Secure.

Concerning

Mary

Hello

It's a SCAM

they are NOT from Microsoft

Microsoft has its own FREE Microsoft Security Essentials anti-virus that it gives you for free

read this

http://www.Microsoft.com/security/online-privacy/msName.aspx

Microsoft has none of the unsolicited telephone calls to help you fix your computer

In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

Treat all unsolicited sceptically telephone calls. Don't provide personal information.

If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

Licenses, upgrades, and Service contracts

Hello

I just find myself thrown into the deep end and responsible for implementing a VPN system so that our clients can enter our network to access resources. The problem is I am a software developer not a network administrator and there is no money to pay a consultant, it is so for me to get there.

I was presented with an ASA 5510 Security Plus that I played with for a few days now. I have a few pieces configured such as access SSH, ADSM, transfer of routing between outside and inside, DMZ and some NAT/PAT. I am currently working on the implementation of a basic VPN while reading the book of Richard Deal.

Questions about upgrading

This morning, I noticed that there is a version 8.4 of the ASA software. The box I have running 8.2 (5). Is it worth the upgrade?

Assuming that it should be to upgrade this do I need? I was on the Cisco download site and found what I think is the good software , but apparently I need a service contract to download. Keeping in mind that I'm going to need to beg for every penny what service contract do I need and about how much it cost (I'm in England)? It would probably help my cause, if I pointed out a few other benefits of having a contract of support as well.

Questions about VPN

My original plan was to offer our customers access using AnyConnect. I had read that I needed was licensed Essentials (very reasonable) and I was good to go. When I went to download what I think is the good software , but I find that I need a service contract.

Is the software linked above should I use AnyConnect? If this is what service contract do I need?

Thanks for any help, I find licensing as complicated as the configuration!

I would be different with Jennifer advice on this one.

It will be worth your time to get and use Smartnet support. Not only for the software but for help configuration and problem as well. The community of support here is great, but when you're network is having a power failure based on the usefulness of foreigners here is not the way to go.

If ASA is relatively new and has the right amount of memory (1 GB for a 5510) AND new (i.e. no real old configuration that needs any migration); I would recommend starting with a fresh level of current software. (8.4 (4.1) is the most common on the platform 5510.). I would even improve it if it had a current configuration that needs migration. The syntax of the most recent will be used in the future and the older style will be deprecated over time. All new features will be incorporated in the new code with a new major release (9.0) coming out later this year.

Error with Service Agreement using the Siebel EAI adapter

Hi all
Thanks in advance.
I am facing following error with Service Agreement using Siebel EAI transaction.
Error service call "adapter of Siebel EAI', 'Upsert' method in 'Contract Upsert' step. (SBL-RPR-00162) - method 'AssocCurrentRow' of the business component "Internal Division" (integration component "Agreement_Organization Service") for recording with search specification ' [name] = "ABC we ' ' returned the following error:"the selected record has been deleted by another user since it was recovered. Please continue. (SBL-DAT-00494) "(SBL-EAI-04451)"
Previously, we used to create agreements with sync transaction EAI with ID "User1" that has "ABC we ' as an organization. Now, we moved the EAI Async transaction. Even if we use "User1" to trigger transaction because it is asynchronous recording of the agreement is created using SADMIN user who has a different organization. To set the good organization, we have added the IC of the IO organization and the sending of the Organization as "ABC we.
I guess, at the time of the transaction, the Organization "ABC we ' which is defined using IC is removed as siebel tries to define the Organization agree with the SADMIN organization.
Please help me solve this problem.
Kind regards
Vincent

Hello

Please consult the following

Get the error of SBL-DAT-00494 with an organization (Doc ID 2053260.1)

SBL-DAT-00500 SBL - EAI - 04451 when there is 10000 or more records using the Web Service based on the Siebel EAI or EAI UI (Doc ID 979262.1) adapter

Need help with using MSN, called Khamtechnologies or Procomsupport247 for assistance.

Original title: technical support

Someone had agreements with Khamtechnologies or Procomsupport247? My wife called the number of MSN support and getting first Khamtechnologies, then more recently Procomsupport247. Procomsupport247 has done Khamtechnologies bankruptcy and that they were the new people tech for MSN. The two companies have charged us for their technical support. They want only to sign up for a multi year service contract. SER these scams? Any help would be appreciated.

Hi WebbyDoo,

The support that you have contacted seems to be a third party support. I suggest you refer to the Microsoft article below for more information about the calls of the scam and how to avoid the scam calls.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

I suggest you refer to the Microsoft Support article to know how to contact support MSN to better help.

How to contact MSN customer service:

http://support.Microsoft.com/kb/940784/en-us

Please do not hesitate to visit our Web site for any help with the Windows operating system.

Reg: Discounts and price in Service contracts change
Hello

We have below the requirements and could you please help me.

1. how and where can we enter base price, a discount rate and the term of each contract of Service Requests.What line discount are all inverter is required for this.

2. where do I enter hold to term for a Service contract fees and how do I calculate in the invoice if the contract expires before hold term in Service contracts?

3. How can I get the discount and the Dicount rate on the invoice?

4. How can we fill t he remaining duration of the contract of AR Inoive, because we have need to show in our Bill?

Thanks in advance

Concerning
Riadh
Hi Ganga

(1) I believe you have already OM and other modules in place. So in all likelihood you should already have advanced price configured and installed. Check the 'Oracle Pricing Manager' responsibility. OM / OKS / sales etc modules interact with advanced pricing to get the price of the product info. Regarding the OKS search 'Tools'-> "Price adjustment" in the service contract form design. The feature is clearly explained in the user guide reference that I provided. Through the reference guide for a better understanding.

(2) your case 'holding term' has to do with the return of the product and subsequent termination of the contract. You will need to consider how you want to manage the flow of product return. Ideally if you cancel the contract in OKS (manually) then you should be able to specify the amount in proportion, to the a/c on the client credit. If you decide to go for customization here, so you can focus on some of the available public APIs.

Not sure, points 3 and 4. You will have to go for customizing invoice based on your condition. I have no access to an instance can not really try.

Thank you
SID.

Help with horror? El Capitan Mac

Hello, I have major issues with horror. It interferes with almost all of the process: navigation (Firefox or Chrome), MS Office, Adobe Pro, Finder... I ran a report EtreCheck (see below) and the major problem seems to be Firefox. I was wondering if someone could take a look at this and make other suggestions.

Thank you!

EtreCheck version: 3.0 (300)

Report generated 2016-08-12 12:44:23

Download https://etrecheck.com EtreCheck

Time 06:53

Performance: average

Click the [Support] links to help with non-Apple products.

Click the [details] links for more information on this line.

Problem: Beachballing

Description:

Beach ball with Firefox, Chrome, MS Office, Adobe Pro, Finder

Hardware information: ⓘ

MacBook Pro Intel Core i5, Intel Core i7, 13 "(mid-2012)"

[Technical details] - [User Guide] - [warranty & Service]

MacBook Pro - model: MacBookPro9, 2

1 2.5 GHz Intel Core i5 CPU: 2 strands

8 GB of RAM expandable - [Instructions]

BANK 0/DIMM0

OK 4 GB DDR3 1600 MHz

BANK 1/DIMM0

OK 4 GB DDR3 1600 MHz

Bluetooth: Good - transfer/Airdrop2 taken in charge

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 38

Video information: ⓘ

Graphics Intel HD 4000

LED Cinema Display 1920 x 1200

System software: ⓘ

OS X El Capitan 10.11.6 15G (31) - since the start time: about 3 days

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HTS545050A7E362 disk HARD APPLE disk0: (500,11 GB) (rotation)

EFI (disk0s1) < not mounted >: 210 MB

Macintosh HD (disk0s2) /: 499,25 (Go 150,27 free)

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RD Slim BUP Seagate 2 TB

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SEAGATE External 2 to (disk1s2) Volumes/external Seagate 2 Tb: 2.00 TB free 1.20

Apple Inc. Apple LED Cinema Display

ISight Apple Display Inc.

Apple Inc. Apple's USB audio device

Apple Inc. FaceTime HD camera (built-in)

Apple Inc. Apple keyboard / Trackpad

Computer, Inc. Apple IR receiver.

Apple Inc. BRCM20702 hub.

Apple Inc. Bluetooth USB host controller.

Hub keyboard Apple, Inc.

Logitech USB-PS/2 optical mouse

Apple Inc. Apple Keyboard

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Apple Inc. Thunderbolt_bus.

Goalkeeper: ⓘ

Mac App Store and identified developers

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/ Library/Extensions

[loading] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-08-05) [Support]

[loading] com.sophos.nke.swi (9.4.53 - SDK 10.9 - 2016-08-05) [Support]

Launch system officers: ⓘ

[loaded] 8 tasks Apple

[loading] 152 tasks Apple

[operation] 65 tasks Apple

[killed] 13 tasks Apple

13 killed process lack of RAM

Demons of launch system: ⓘ

[loaded] 46 tasks Apple

[loading] 150 tasks Apple

[operation] 89 tasks Apple

[killed] 6 tasks Apple

6 killed process lack of RAM

Launch officers: ⓘ

[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-05-02) [Support]

[operation] com.brother.LOGINserver.plist (2016-03-10)

[loading] com.gog.galaxy.commservice.plist (2016-04-24) [Support]

[failure] com.maintain.PurgeInactiveMemory.plist (2016-06-09) [Support]

com.maintain.Restart.plist [no charge] (2016-06-09) [Support]

com.maintain.ShutDown.plist [no charge] (2016-06-09) [Support]

[operation] com.maintain.SystemEvents.plist (2016-06-09)

[operation] com.sophos.uiserver.plist (2016-05-12)

Launch of the demons: ⓘ

[performance] BESAgentDaemon.plist (2016-05-16)

[loading] com.adobe.fpsaud.plist (2016-06-28)

[loading] com.gog.galaxy.clientservice.plist (2016-04-24) [Support]

com.maintain.HideSpotlightMenuBarIcon.plist [no charge] (2016-06-09) [Support]

[loading] com.microsoft.office.licensing.helper.plist (2010-08-25)

[operation] com.prey.agent.plist (2016-05-17)

[operation] com.sophos.common.servicemanager.plist (2016-05-12)

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[loading] com.adobe.ARM. [...]. plist (2016-04-22)

[loading] com.bittorrent.uTorrent.plist (2016-04-19) [Support]

[loading] com.google.keystone.agent.plist (2016-07-11)

[operation] com.spotify.webhelper.plist (2016-08-10) [Support]

[loading] com.valvesoftware.steamclean.plist (2016-07-14)

org.Hola.VPN.plist [no charge] (2016-08-01) [Support]

User login items: ⓘ

iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ClipMenu application (/ Applications/ClipMenu.app)

Agent application of file transfer Android (~/Library/Application Support/Google/Android File transfer/Android File Transfer Agent.app)

MightyText application (/ Applications/MightyText.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-02) [Support]

FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

QuickTime Plugin: 7.7.3 (2016-07-29)

AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-05-02) [Support]

AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-05-02) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

Default browser: 601 - SDK 10.11 (2016-07-29)

SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-28) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-29) [Support]

The internet user Plug-ins: ⓘ

Picasa: 1.0 - SDK 10.6 (2015-10-13) [Support]

3rd party preference panes: ⓘ

Flash Player (2016-06-28) [Support]

Time Machine: ⓘ

Automatic backup: YES

Volumes to back up:

Macintosh HD: Disc size: 499,25 GB disc used: 348,98 GB

Destinations:

TB external Seagate 2 [Local]

Total size: 2.00 TB

Total number of backups: 29

An older backup: 15/05/16, 06:27

Last backup: 12/08/16, 11:45

Size of backup drive: Excellent

Size of backup 2.00 TB > (disk size 499,25 GB X 3)

Top of page process CPU: ⓘ

35% firefox

11% kernel_task

7% mdworker (13)

4% WindowServer

2% BESAgent

Top of the process of memory: ⓘ

GB firefox 3.08

Kernel_task 848 MB

180 MB mdworker (13)

90 MB Microsoft Word

Finder 82 MB

Information about virtual memory: ⓘ

24 MB of free RAM

7.98 GB RAM (1.31 GB being cached) used

3.01 GB used Swap

Diagnostic information: ⓘ

August 12, 2016, 12:24:55 PM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-12-122455_ [redact ed] .crash

/ Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

August 12, 2016, 12:00:06 PM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-12-120006_ [redact ed] .crash

August 11, 2016, 01:40:07 PM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-11-134007_ [redact ed] .crash

August 11, 2016, 10:17:21 /Library/Logs/DiagnosticReports/tcosrj_2016-08-11-101721_[redacted].hang

/ Volumes/VOLUME / * / Romeo & Juliet.app/Contents/MacOS/tcosrj

August 11, 2016, 06:33:30 /Library/Logs/DiagnosticReports/_2016-08-11-063330_[redacted].crash

???

August 10, 2016, 13:44:38 /Library/Logs/DiagnosticReports/firefox_2016-08-10-134438_[redacted].cpu_resour ce.diag [details]

/Applications/Firefox.app/Contents/MacOS/Firefox

August 10, 2016, 06:43:13 AM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-10-064313_ [redact ed] .crash

9 August 2016, 15:17:53 self-test - spent

First uninstall Sophos. Anti virus apps are not necessary and may cause problems. Remove the bittorrent as well. It can be a source od malware.

help with a lazy slow macbook pro

Hi, I was wondering if someone with a good understanding of the EtreCheck might be able to help me with my old powerbook, rusty.

Here is the report copied and pasted from the EtreCheck diagnosis that I just ran (lots of red type):

Thank you!

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-30 19:29

Download EtreCheck from https://etrecheck.com

Time 09:23

Performance: Below average

Click the [Support] links to help with non-Apple products.

Click [details] for more information on this line.

Verify the signatures of Apple: enabled

Problem: Beachballing

Hardware Information: ⓘ

MacBook Pro (15-inch, mid 2009)

[Data sheet] - [User Guide] - [warranty & Service]

MacBook Pro - model: MacBookPro5, 3

1 3.06 GHz Intel Core 2 Duo CPU: 2 strands

8 GB of RAM expandable - [Instructions]

BANK 0/DIMM0

OK 4 GB DDR3 1067 MHz

BANK 1/DIMM0

OK 4 GB DDR3 1067 MHz

Bluetooth: Old - transfer/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 342

Video information: ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1440 x 900

Cinema HD Display 1920 x 1200

NVIDIA GeForce 9600M GT - VRAM: 512 MB

Software: ⓘ

OS X El Capitan 10.11.6 15G (31) - since the start time: about 3 days

Disc information: ⓘ

ST9500420ASG disk0: (500,11 GB) (rotation)

EFI (disk0s1) < not mounted >: 210 MB

ShiftySeven II (disk0s2) /: 499,25 GB (56,75 GB free)

Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

MATSHITADVD-R UJ-868)

USB information: ⓘ

Built-in ISight from Apple Inc..

Hub keyboard Apple, Inc.

Apple, Inc. Apple Keyboard

Card reader Apple

Apple Inc. Apple keyboard / Trackpad

Computer, Inc. Apple IR receiver.

Apple Inc. BRCM2046 hub.

Apple Inc. Bluetooth USB host controller.

Guardian: ⓘ

Mac App Store and identified developers

Kernel extensions: ⓘ

/Applications/AirParrot.app

com.squirrels.airparrot.framebuffer [no charge] (1.4 - SDK 10.8 - 2014-04-19) [Support]

/ Applications/Caplio Mounter.app

[no charge] jp.co.ricoh.kext.caplio - 10.3 (4.0 - 2008-11-21) [Support]

[no charge] jp.co.ricoh.kext.caplio - 10.4 (4.0 - 2008-11-21) [Support]

DiskWarrior.app

com.alsoft.Preview [no charge] (4.1 - 2007-12-31) [Support]

/ Service.app incompatible software/Parallels

com.parallels.kext.prl_hid_hook [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

com.parallels.kext.prl_hypervisor [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

com.parallels.kext.prl_netbridge [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

com.parallels.kext.prl_usb_connect [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

com.parallels.kext.prl_vnic [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

/ Library/Application Support/Avast/components/fileshield/not signed

[loading] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-21) [Support]

/ Library/Application Support/Avast/components/proxy/not signed

[loading] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-21) [Support]

/ Library/Extensions

[loading] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8 - 2016-07-26) [Support]

[loading] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-07-26) [Support]

/ System/Library/Extensions

[no charge] com.beceem.BeceemAppleWiMAXAdapter (5.2.56d16 - 2016-07-26) [Support]

com.devguru.driver.DIFMCDFree [no charge] (1.1.0 - 2016-07-26) [Support]

com.devguru.driver.DIFMSerial [no charge] (1.1.0 - 2016-07-26) [Support]

com.fklt.driver [no charge] (1.8.0 - 2016-07-26) [Support]

[no charge] com.novatelwireless.driver.3G (v2.2.8 (3)-2016-07-26) [Support]

com.novatelwireless.driver.DisableAutoInstall [no charge] (1.2 - 2016-07-26) [Support]

[no charge] com.sierrawireless.driver.SierraDevSupport (2.0.6.0 - 2016-07-26) [Support]

[no charge] com.sierrawireless.driver.SierraFSCSupport (2.0.6.0 - 2016-07-26) [Support]

/System/Library/Extensions/NovatelWireless3G.kext/contents/plugins

[no charge] com.novatelwireless.driver.3GData (v2.2.8 (3)-2011-11-05) [Support]

Startup items: ⓘ

ParallelsDesktopTransporter: Path: / Library/StartupItems/ParallelsDesktopTransporter

Startup items are obsolete in OS X Yosemite

Launch system officers: ⓘ

[operation] com.apple.Finder.plist (2016-02-19) -invalid signature!

[loading] com.apple.FollowUpUI.plist (2016-02-11) -invalid signature!

[loading] com.apple.ScreenReaderUIServer.plist (2016-02-16) -invalid signature!

[loading] com.apple.powerchime.plist (2016-02-22) -invalid signature!

[loading] com.apple.quicklook.32bit.plist (2016-02-04) -invalid signature!

[operation] com.apple.quicklook.plist (2016-02-04) -invalid signature!

[loading] com.apple.quicklook.ui.helper.plist (2016-02-04) -invalid signature!

[loaded] 9 tasks Apple

[loading] 149 tasks Apple

[operation] 64 tasks Apple

[killed] 16 tasks Apple

16 killed processes lack of RAM

Launch system demons: ⓘ

[loaded] 45 tasks Apple

[loading] 153 tasks Apple

[operation] 78 tasks Apple

[killed] 14 tasks Apple

14 killed process lack of RAM

Launch officers: ⓘ

[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-06-14) [Support]

[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-07-13) [Support]

[failure] com.adobe.AdobeCreativeCloud.plist (2016-04-27) [Support]

[loading] com.adobe.CS5ServiceManager.plist (2010-06-17) [Support]

[operation] com.avast.secureline.update - agent.plist (2016-06-29) [Support]

[loading] com.avast.secureline.userinit.plist (2016-06-29) [Support]

[operation] com.avast.update - agent.plist (2016-07-22) [Support]

[loading] com.avast.userinit.plist (2016-07-22) [Support]

[operation] com.brother.LOGINserver.plist (2013-10-06) [Support]

[no charge] com.oracle.java.Java - Updater.plist [Support]

com.TeamViewer.TeamViewer.plist [no charge] (2016-02-14) [Support]

com.TeamViewer.teamviewer_desktop.plist [no charge] (2016-02-14) [Support]

Launch demons: ⓘ

[loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

[loading] com.adobe.SwitchBoard.plist (2011-12-14) [Support]

[loading] com.adobe.agsservice.plist (2015-11-02) [Support]

[failure] com.adobe.fpsaud.plist (2016-05-09) [Support]

com.adobe.versioncueCS3.plist [loading] (2008-06-22) [Support]

[loading] com.avast.init.plist (2016-07-22) [Support]

[loading] com.avast.secureline.init.plist (2016-06-29) [Support]

[loading] com.avast.secureline.uninstall.plist (2016-06-29) [Support]

[loading] com.avast.secureline.update.plist (2016-06-29) [Support]

[loading] com.avast.uninstall.plist (2016-07-22) [Support]

[loading] com.avast.update.plist (2016-07-22) [Support]

[loading] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loading] com.oracle.JavaInstallHelper.plist (2016-04-21) [Support]

[no charge] com.oracle.java.Helper - Tool.plist [Support]

[loading] com.roamingclient.cell.mac.roamingclient.plist (2011-11-05) [Support]

[loading] com.rogueamoeba.instanton - agent.plist (2016-06-23) [Support]

[operation] com.sierrawireless.SWoCMon.plist (2010-05-20) [Support]

com.sierrawireless.SierraReset.plist [no charge] (2010-05-20) [Support]

[loading] com.teamviewer.Helper.plist (2015-09-29) [Support]

com.TeamViewer.teamviewer_service.plist [no charge] (2016-02-14) [Support]

User launch officers: ⓘ

[loading] com.adobe.AAM.Updater - 1.0.plist (2010-06-28) [Support]

[failure] com.adobe.ARM. [...]. plist (2010-06-22) [Support]

[failure] com.adobe.ARM. [...]. plist (2009-10-26) [Support]

[failure] com.adobe.ARM. [...]. plist (2011-12-15) [Support]

[operation] com.amazon.music.plist (2014-10-18) [Support]

[failure] com.apple.MobileMeSyncClientAgent.plist (2011-06-14) -/System/Library/PrivateFrameworks/DotMacSyncManager.framework/Resources/mobilem esyncclient: Executable not found!

[failure] com.apple.SafariBookmarksSyncer.plist (2009-09-14) -/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn customer: Executable not found!

[loading] com.avast.home.userinit.plist (2016-07-22) [Support]

[loading] com.avast.secureline.home.userinit.plist (2016-06-29) [Support]

[loading] com.google.keystone.agent.plist (2016-07-11) [Support]

[operation] com.spotify.webhelper.plist (2015-05-30) [Support]

info.lokiware.attachmenttamer.cleanup.plist [no charge] (2013-01-07) [Support]

[failure] info.lokiware.attachmenttamer.setupagent.plist (06-01-2013) [Support]

Items in user login: ⓘ

iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox application (/ Applications/Dropbox.app)

Application of Google Reader (Google Drive.app/Applications /)

Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Garmin Express Service application (/ Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Request for EvernoteHelper (/ Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Other applications: ⓘ

[ongoing] com.adobe.CCLibrary.166112

com.apple.BKAgentService [killed]

com.apple.MailServiceAgent [loading]

com.Apple.mail.80352 [loading]

com.avast.account [loading]

[ongoing] com.avast.daemon

[ongoing] com.avast.FileShield

[ongoing] com.avast.helper

[ongoing] com.avast.proxy

com.avast.secureline.Burger [loading]

[ongoing] com.avast.secureline.service

[ongoing] com.avast.service

[ongoing] com.brother.utility.NETserver.157792

[ongoing] com.brother.utility.USBserver.137312

[ongoing] com.evernote.EvernoteHelper.66912

[ongoing] com.Garmin.Renu.service.3552

[ongoing] com.getdropbox.dropbox.134752

[loading] 421 tasks Apple

[operation] 184 tasks Apple

[killed] 33 tasks Apple

Plug-ins Internet: ⓘ

DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]

Unity Web Player: UnityPlayer version 4.1.3f3 (2013-05-30) [Support]

Default browser: 601 - SDK 10.11 (2016-07-26)

Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-27) [Support]

FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-13) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-10) [Support]

QuickTime Plugin: 7.7.3 (2016-07-26)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) obsolete! Update

iPhotoPhotocast: 7.0 - 10.8 SDK (2013-04-30)

NP_2020Player_IKEA: 5.0.93.0 - SDK 10.6 (2011-10-03) [Support]

AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-13) [Support]

GarminGpsControl: 4.0.2.6 Beta - SDK 10.6 (2012-09-11) [Support]

SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-25) [Support]

JavaAppletPlugin: 15.0.1 - 10.7 (2016-05-04) check the version of the SDK

User Plug-ins internet: ⓘ

WebEx: 1.0 (2010-04-06) [Support]

Safari extensions: ⓘ

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-07-30)

DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)

Save on Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)

3rd party preference panes: ⓘ

Adobe Version Cue CS3 (2008-06-22) [Support]

Flash Player (2016-05-09) [Support]

Flip4Mac WMV (2011-01-13) [Support]

Growl (2013-12-20) [Support]

MacFUSE (2008-12-19) [Support]

Time Machine: ⓘ

Skip system files: No.

Automatic backup: YES

Volumes to back up:

ShiftySeven II: Disc size: 499,25 GB disc used: 442,50 GB

Destinations:

Toshiba Time Machine [Local]

Total size: 999,86 GB

Total number of backups: 40

An older backup: 23/04/15, 16:45

Last backup: 25/07/16, 20:34

Backup disk size: too small

Backup size GB 999,86 < (disc 442,50 GB X 3)

Top of page process CPU: ⓘ

11% NotificationCenter

iTunes 11%

5% WindowServer

5% coreaudiod

3% kernel_task

Top of page process of memory: ⓘ

919 MB kernel_task

688 MB com.apple.WebKit.WebContent (4)

Mdworker (13) 238 MB

Safari of 205 MB

Mds_stores 156 MB

Virtual memory information: ⓘ

131 MB free RAM

8.12 used GB RAM (4.05 GB being cached)

176 MB used Swap

Diagnostic information: ⓘ

July 30, 2016, 18:49:37 ~/Library/Logs/DiagnosticReports/Install_2016-07-30-184937_[redacted].crash

com.adobe.Install - Applications/Utilities/Adobe Creative Cloud / * / Creative Installer.app/Contents/MacOS/Install Cloud

July 27, 2016, 16:21:32 /Library/Logs/DiagnosticReports/Kernel_2016-07-27-162132_[redacted].panic [details]

July 27, 2016, 16:18:59 /Library/Logs/DiagnosticReports/Kernel_2016-07-27-161859_[redacted].panic [details]

Uninstall Avast. It's a worthless scam that don't do anything useful. The only thing it does is a lot more then what it claims, that he you will protect from.

Photosmart: Called tech support for help with my printer and got a sales pitch

I called HP customer service today to get help with my wireless printer because it won't print wireless. What I got was a sales pitch to buy a value of $450 of virus protection! So very disappointed!

Hello

Thank you for using the HP forum.

How can we help with your wireless?

Have you tried the following:

Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926 & h_lang = on & h_client = s-h-E016-1 & h_keyword = DG - PDU

Hope that helps.

Help with service contracts

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