help with windows update errors and chkdsk

I got a message saying I needed to update my windows.  I went to windows update, the express settled.  I received a message that says that I can't install the update to windows.  This is the message I received:

The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try to resolve the problem:

  • Refresh the page.
  • In Internet Explorer, delete the temporary Internet files by going to the Tools menu and then Internet Options.
  • Close and then reopen Internet Explorer.

Then I'm defragmenting my "C" drive and I get an error with the States: Please run chkdsk /f.  I run that, once it goes through the whole process, I will return to defragment and I STILL get the same message.  I don't know how to clear these while I am able to update and to defragment my system.

Thank you for your help

Hello

You can try the troubleshooting provided in the link below steps to fix the problem.

You receive an error message "0x800A01AE" or a "0 x 080070570" error message when you try to connect to the Windows Update Web page or to the Microsoft Update Web page in Windows Server 2003 or Windows XP

http://support.Microsoft.com/kb/910359

See also:

You may encounter temporary connection related errors when you use Windows Update or Microsoft Update to install updates

http://support.Microsoft.com/kb/836941

Tags: Windows

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    Let's start from the beginning.

    Lets first see what happened with your drive.

    Start - All Programs - Accessories - right on command prompt and choose run as administrator. Type (or copy and paste by clicking in the command prompt window and choose Paste).
     
    change c:\bootex.log
     
    What is this file exist with something in it?
     
    The following commands query the event logs.
     
    To start verification by using the name of the source for any version of Windows (because it varies).
     
    WMIC /append:"%userprofile%\desktop\DiskEvents.html" PATH Win32_NTLogEvent where (sourcename = "Autocheck" or sourcename = 'Winlogon' or sourcename = "WinInit") get format:HForm
     
    To run chkdsk in Windows.
     
    WMIC /append:"%userprofile%\desktop\DiskEvents.html" PATH Win32_NTLogEvent where (sourcename = "Chkdsk") to / format: HForm
     
    For warnings about disk problems detected during normal operations and automatic repairs by Windows at the time where the problems were discovered.
     
    WMIC /append:"%userprofile%\desktop\DiskEvents.html" PATH Win32_NTLogEvent where (sourcename = "NTFS" or Sourcename = 'Disc') to / format: HForm
     
    Then to view the created file.
     
    Start "" "% userprofile%\desktop\DiskEvents.html"
     

    Copy and paste it here. Again run the commands again after doing the below.

    Then to test the equipment.

    Standard hardware troubleshooting
     
     
    First to test we can the material. Material defects can appear as many software defects, that's why we need to test the material first...
     

    Follow these steps in order. Defects of memory can cause disk corruption, disk failures can cause corruption of the disk. Damaged disc causes corrupted files (which SFC may be able to fix). If you get a stop error and after return. Do not run chkdsk with faulty memory.

     
    Diagnosis of memory
    If you have not run a diagnosis of memory, please do. Click on Start - Control Panel - choose Classic view in the left pane - choose Administrative Tools - then memory diagnostic tool.
     

    S.M.A.R.T
    Start - All Programs - Accessories - right on command prompt and choose run as administrator. Type (or copy and paste by clicking in the command prompt window and choose Paste).
     
    Disk in Windows drives monitor for impending failure. The function is called S.M.A.R.T. It detects an imminent failure, 30% of the time. In a type elevated command prompt (it's a single line)
     
    WMIC PATH MSStorageDriver_FailurePredictStatus /namespace:\\root\wmi get active, predictfailure, reason List
     
    If it is on will be true, otherwise on enable in the BIOS of the computer.
     
    Predict the failure must be False if everything is ok.
     
    In Vista and later if SMART failure predicted Windows prompts the user to run the backup.
     
    Run chkdsk
    In computer all your drives right click and choose Properties, then the Tools tab, and then click check now. Check the TWO boxes and then start. Reset. This will take from one day to the next.

     
    SFC
    Check the alteration of the file by clicking on Start - All Programs - Accessories - right on command prompt and choose run as administrator. Type (or copy and paste by clicking in the command prompt window and choose Paste).
     
    sfc/scannow
     
    Heat
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    For memory diagnostic results
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    Look for EventID is 1201 or 1101 and Source is MemoryDiagnostic-results

     
    Double-click the entry for more details on this entry.

    For results of Chkdsk
     
    You can ignore this if you performed the first series of commands again.
     

    Click on Start - Control Panel (and select Classic view in the left pane) choose Administrative Tools and then Event Viewer , and then look at the Application and the System will connect (under Windows logs) for entries.
     
    Look for EventID is 7 and Source disk
    Look for EventID is 11 and the Source disk
    Look for EventID is 50 , and the Source is disk
    Look for EventID is 51 and Source disk
    Look for EventID is 52 and Source disk

    Look for EventID 55 and Source is NTFS
    Look for EventID is 130 and Source is NTFS
    Look for EventID is 134 and Source is NTFS
    Look for EventID is 137 and Source is NTFS
    Look for EventID 1001 and Source is Autochk
    Look for EventID 1001 and Source is Winlogon
    Look for EventID 1001 and Source is WinInit
    Look for EventID 1001 and Source is Chkdsk
    Look for EventID is 26212 and Source is Chkdsk
    Look for EventID 26213 and Source is Chkdsk

    Look for EventID 26214 and Source is Chkdsk
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    Each of the three towers of programs, services, and drivers in increasing amounts. So restrict the possible culprits.

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    Go to the Startup tab, and then click Start secure (also check network if necessary). Reset. Come back here and uncheck the box secure start to return to normal mode.
     
    or
     
    If your computer has a single operating system installed, repeatedly press the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again. [Correction to start - Help and Support]

     
     

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    Reset
     
     

    Restart the Service and dependent services

     
    Click Start - All Programs - Accessories - right on command prompt and choose run as administrator.
     
    SC start DCOMLaunch
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    SC start msiserver
     
     
    .
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    ---------------------------------------------------

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    http://support.Microsoft.com/kb/949358

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    http://www.Vistax64.com/tutorials/91467-startup-repair.html

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    http://www.Vistax64.com/tutorials/91467-startup-repair.html

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    http://support.Microsoft.com/kb/949358

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    Microsoft Download Center
    http://www.Microsoft.com/downloads/en/default.aspx

    ------------------------------------------------------

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